ID vs Helpling Partner
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ID
Securely verify your identity with businesses in under a minute. Submit documents from anywhere and undergo quick, easy, and real-time checks including facial matching and address verification. Protects your data with ISO 27001 and iBeta certifications.
- Secure document capture
- Real-time identity verification
- Facial matching
- Address verification
- ISO 27001 certified
- iBeta certified
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The simple, secure way to verify your identity with a business. Submit documents to ID-Pal from anywhere and get verified in under a minute. The ID-Pal App Businesses use the ID-Pal App to securely capture your documents and information so they can verify your identity and establish a trusted relationship. International Anti-Money Laundering (AML) law requires certain companies to carry out these Know Your Customer (KYC) procedures for both new and existing clients to protect both you and the business. How it works Using advanced technology, verifying your identity is quick, easy and secure. In just a few clicks you can submit documents via our app. The ID-Pal app uses a unique blend of checks to correctly verify your identity in real-time for a business. What we do - Capture an Identity Document (ID) We verify every ID uploaded with up to 70 technical checks and against a vast library of documents to ensure it hasn't been forged or tampered with – all this happens in less than a minute. - Facial matching We match the image from the document against the individual to confirm it is of a genuine person. - Address Verification We can verify the name and address from the ID. To always ensure the safety and security of our app, we proudly hold: **ISO 27001 Certification** - the leading international standard in Information Security. **iBeta Level 1 and Level 2 Certification** - ensuring our technology functions to the highest standards. Privacy Policy ID-Pal does not have access to any information on your ID cards or to your personal data. All data is securely processed in line with GDPR. When a service provider or business asks for your personal information or ID, ID-Pal directly connects them with you and transfers your data to the service provider via a secure channel. All customer data collected via the ID-Pal app is controlled by our Partner and they will determine why, what and how your information is collected, used, shared, retained and under what lawful basis it is processed. Read about what information is collected and why, here: https://www.id-pal.com/data-protection-notice/ Interested in ID-Pal for your business? Why not get in touch with sales@id-pal.com.
Helpling Partner
Manage your cleaning jobs and appointments on the go with this app. Receive live updates, communicate with customers, and track payments. Ideal for service providers on the Helpling platform.
- Manage appointments and bookings
- Track payments and transfers
- Receive live job updates and reminders
- Communicate with customers via chat
- Calendar view of jobs and offers
- Integrated map for navigation
- Upload documents
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Helpling Partner is the app for service providers working with the Helpling platform to receive and manage cleaning jobs easily via smartphone. Whether at home on the sofa or on the way to your next job, you can manage your business anytime and anywhere. With the notification function, you receive live updates about your jobs on the go. The app is available for cleaners working with Helpling in France, Germany, Netherlands, Italy, United Kingdom, Ireland, Singapore, Switzerland and Australia. ••• FEATURES ••• + Manage Your Appointments: Choose to accept new bookings and change requests from existing customers. + Payments and Transfers: Claim payment for completed jobs and view previous payments + Live updates about your jobs - including reminders about upcoming jobs and notifications of changes to any jobs. + Push customer notifications: you can now be notified about new customers by receiving push notifications. Click on the notification to see more information about the new customer in the app and respond quickly and easily from the app without using your SMS quota. + Chat feature: you can now chat with your customers directly from the app. Introduce yourself to new customers, ask questions about the booking and build better relationships by keeping the conversation flowing. + Calendar View: See all your confirmed jobs and job offers in the calendar view, including customer address, to help you manage your schedule. + Maps Integration: Individual job overviews contain a map with the customer location, to help you navigate between jobs. + Potential cleaners can now upload documents via app For any questions about the Partner App, please go to https://www.helpling.com or write an email to apps@helpling.com.
Screenshots
Verdict
The clearest difference is rating: ID at 4.6 against Helpling Partner's 3.0. ID also leads on ratings volume (3.7K vs 4) and review sentiment (35% vs 18%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ID holds the better App Store score, 4.6 against 3.0. That said, the two scores are not equally well evidenced: ID has 3.7K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 35% of ID's written reviews are positive against 18% of Helpling Partner's.
ID ships an update monthly, Helpling Partner every 3 weeks. Both last shipped on September 25, 2026.
| Parameter | ID | Helpling Partner |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (3.7K ratings) — better | 3.0 (4 ratings) |
| Positive reviews | 34.7% of reviews — better | 17.8% of reviews |
| Number of ratings | 3.7K — better | 4 |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 120 MB | 132 MB |
| Age rating | 4+ | 17+ |
| Developer | ID Pal Limited | Helpling GmbH |
Customer experience
ID
Helpling Partner
Bugs and requests
ID
Reported bugs
4 issues- Frequent crashes and freezes
- Inability to recognize valid documents
- Loss of progress when switching apps
- Inconsistent behavior across devices
Requested features
4 requests- Allow document upload from computers
- Improve error handling and feedback
- Provide more flexible proof of address options
- Optimize for older devices and slower connections
Helpling Partner
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ID
No in-app purchases
Helpling Partner
No in-app purchases





