Comparison

ID vs Helpling Partner

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ID

Securely verify your identity with businesses in under a minute. Submit documents from anywhere and undergo quick, easy, and real-time checks including facial matching and address verification. Protects your data with ISO 27001 and iBeta certifications.

Highlights
  • Secure document capture
  • Real-time identity verification
  • Facial matching
  • Address verification
  • ISO 27001 certified
  • iBeta certified
Features
Read full description

The simple, secure way to verify your identity with a business. Submit documents to ID-Pal from anywhere and get verified in under a minute. The ID-Pal App Businesses use the ID-Pal App to securely capture your documents and information so they can verify your identity and establish a trusted relationship. International Anti-Money Laundering (AML) law requires certain companies to carry out these Know Your Customer (KYC) procedures for both new and existing clients to protect both you and the business. How it works Using advanced technology, verifying your identity is quick, easy and secure. In just a few clicks you can submit documents via our app. The ID-Pal app uses a unique blend of checks to correctly verify your identity in real-time for a business. What we do - Capture an Identity Document (ID) We verify every ID uploaded with up to 70 technical checks and against a vast library of documents to ensure it hasn't been forged or tampered with – all this happens in less than a minute. - Facial matching We match the image from the document against the individual to confirm it is of a genuine person. - Address Verification We can verify the name and address from the ID. To always ensure the safety and security of our app, we proudly hold: **ISO 27001 Certification** - the leading international standard in Information Security. **iBeta Level 1 and Level 2 Certification** - ensuring our technology functions to the highest standards. Privacy Policy ID-Pal does not have access to any information on your ID cards or to your personal data. All data is securely processed in line with GDPR. When a service provider or business asks for your personal information or ID, ID-Pal directly connects them with you and transfers your data to the service provider via a secure channel. All customer data collected via the ID-Pal app is controlled by our Partner and they will determine why, what and how your information is collected, used, shared, retained and under what lawful basis it is processed. Read about what information is collected and why, here: https://www.id-pal.com/data-protection-notice/ Interested in ID-Pal for your business? Why not get in touch with sales@id-pal.com.

About

Helpling Partner

Manage your cleaning jobs and appointments on the go with this app. Receive live updates, communicate with customers, and track payments. Ideal for service providers on the Helpling platform.

Highlights
  • Manage appointments and bookings
  • Track payments and transfers
  • Receive live job updates and reminders
  • Communicate with customers via chat
  • Calendar view of jobs and offers
  • Integrated map for navigation
  • Upload documents
Features
Read full description

Helpling Partner is the app for service providers working with the Helpling platform to receive and manage cleaning jobs easily via smartphone. Whether at home on the sofa or on the way to your next job, you can manage your business anytime and anywhere. With the notification function, you receive live updates about your jobs on the go. The app is available for cleaners working with Helpling in France, Germany, Netherlands, Italy, United Kingdom, Ireland, Singapore, Switzerland and Australia. ••• FEATURES ••• + Manage Your Appointments: Choose to accept new bookings and change requests from existing customers. + Payments and Transfers: Claim payment for completed jobs and view previous payments + Live updates about your jobs - including reminders about upcoming jobs and notifications of changes to any jobs. + Push customer notifications: you can now be notified about new customers by receiving push notifications. Click on the notification to see more information about the new customer in the app and respond quickly and easily from the app without using your SMS quota. + Chat feature: you can now chat with your customers directly from the app. Introduce yourself to new customers, ask questions about the booking and build better relationships by keeping the conversation flowing. + Calendar View: See all your confirmed jobs and job offers in the calendar view, including customer address, to help you manage your schedule. + Maps Integration: Individual job overviews contain a map with the customer location, to help you navigate between jobs. + Potential cleaners can now upload documents via app For any questions about the Partner App, please go to https://www.helpling.com or write an email to apps@helpling.com.

Screenshots

ID4 screens
Helpling Partner4 screens

Verdict

The call

The clearest difference is rating: ID at 4.6 against Helpling Partner's 3.0. ID also leads on ratings volume (3.7K vs 4) and review sentiment (35% vs 18%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ID holds the better App Store score, 4.6 against 3.0. That said, the two scores are not equally well evidenced: ID has 3.7K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 35% of ID's written reviews are positive against 18% of Helpling Partner's.

UpkeepUpdate frequency

ID ships an update monthly, Helpling Partner every 3 weeks. Both last shipped on September 25, 2026.

Scorecard3 real differences · 7 level
ID versus Helpling Partner: the parameters behind the verdict, then further details
ParameterIDHelpling Partner
PriceFreeFree
Rating4.6 (3.7K ratings) — better3.0 (4 ratings)
Positive reviews34.7% of reviews — better17.8% of reviews
Number of ratings3.7K — better4
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.0 — better16.4
Further details — not scored
Size120 MB132 MB
Age rating4+17+
DeveloperID Pal LimitedHelpling GmbH

Customer experience

ID

All ratings3,666 ratings
Positive88.7%
Neutral3.2%
Negative8.2%
Written reviews170 reviews
Positive34.7%
Neutral8.8%
Negative56.5%

Helpling Partner

All ratings4 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews73 reviews
Positive17.8%
Neutral1.4%
Negative80.8%

Bugs and requests

ID

Reported bugs

4 issues
  • Frequent crashes and freezes
  • Inability to recognize valid documents
  • Loss of progress when switching apps
  • Inconsistent behavior across devices

Requested features

4 requests
  • Allow document upload from computers
  • Improve error handling and feedback
  • Provide more flexible proof of address options
  • Optimize for older devices and slower connections

Helpling Partner

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ID

No in-app purchases

None

Helpling Partner

No in-app purchases

Questions

Is ID free?
ID is free to download, with no in-app purchases.
Is Helpling Partner free?
Helpling Partner is free to download, with no in-app purchases.
Which has better reviews, ID or Helpling Partner?
ID is rated higher. ID averages 4.6 out of 5 from 3.7K ratings, while Helpling Partner averages 3.0 from 4 ratings.
Do ID or Helpling Partner have ads?
Neither ID nor Helpling Partner shows ads.
Which is updated more often, ID or Helpling Partner?
ID ships an update monthly, and Helpling Partner every 3 weeks. Most recently, ID was updated on September 25, 2026 and Helpling Partner on September 25, 2026.

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