
About
This app is a data and technology-driven new retail platform offering a seamless online and offline shopping experience. It provides fast delivery of fresh groceries, ready-to-eat meals, and household items, sourcing both domestic and imported products.
What users say
Summarized from real user reviews of 盒马. Based on 15K reviews and a 4.9/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Food & Drink app.
Positive things
- 🚀Fast and convenient delivery
- 🔓Trustworthy and reliable service
- 🍲Fresh and high-quality products
- 📦Timely and efficient order fulfillment
Negative things
- 🐛Buggy app with frequent crashes
- 🕰️Delayed or missed deliveries
- 💳Limited payment options
- 🔍Inaccurate product information and descriptions
- 🤖Poor customer service and lack of human interaction
What's New in 盒马
8.10.2
October 8, 2026
盒马新版上线啦! 更多的优惠活动、更棒的购物体验,马上升级吧~
User reviews
Developer apps
User experience
Reported Bugs
5 issues
App crashes when trying to access certain features
Location tracking and mapping issues
Requested Features
5 requests
Add English language support
Implement a dark mode option
FAQ
What does the 盒马 app do?
The 盒马 app is a new retail platform that integrates online and offline shopping. It offers a wide selection of fresh groceries, ready-to-eat meals, and household items, with a focus on fast delivery, often within 30 minutes.
What kind of products can I buy on 盒马?
You can purchase a variety of products including fresh seafood, fruits, vegetables, ready-to-eat dishes, and daily household necessities. The app sources both domestic specialty produce and imported goods.
How much does it cost to use the 盒马 app?
The app itself is free to download and use. While the description does not explicitly mention in-app purchase costs for goods, it is implied that users pay for the items they order.
Who is the target audience for 盒马?
The app is designed for consumers in China who are looking for a convenient way to purchase fresh food and daily necessities. It caters to various consumer groups with its broad product range and fast delivery service.
What are the main features of 盒马?
Key features include its data and technology-driven approach, a hybrid online-offline model, a rapid 30-minute delivery service, and a diverse product catalog ranging from fresh produce to household items.



