盒马 - 鲜美生活 appears safe based on user ratings. The AppsHunter Safety Score for 盒马 is 98 out of 100. This assessment is based on 14,555 user ratings, with an App Store average of 4.9 out of 5. Of 14,555 App Store ratings, 97.9% point to a safe experience, 0.2% suggest some concerns, and 1.8% point to a risky experience.

盒马 - 鲜美生活 appears to be a legitimate app. The AppsHunter Legitimacy Score for 盒马 is 90 out of 100 points across 7 verification signals from App Store and developer data.

盒马 User Reviews

Name: 盒马 - 鲜美生活
Rating: 4.9 (14555 reviews)

盒马 - 鲜美生活

Shanghai Heli Network Technical Service Co., Ltd.

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience40.7% of reviews

Neutral4.0% of reviews

Negative experience55.2% of reviews

~ Based on 248 written reviews from the US App Store.

What users say

Summarized from real user reviews of 盒马. Based on 15K reviews and a 4.9/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Food & Drink app.

Positive things

🚀Fast and convenient delivery
🔓Trustworthy and reliable service
🍲Fresh and high-quality products
📦Timely and efficient order fulfillment

Negative things

🐛Buggy app with frequent crashes
🕰️Delayed or missed deliveries
💳Limited payment options
🔍Inaccurate product information and descriptions
🤖Poor customer service and lack of human interaction

Is 盒马 Safe?

盒马 - 鲜美生活 appears safe based on user ratings. AppsHunter Safety Score for 盒马 is 98/100.

This assessment is based on 14,555 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.9% of ratings point to a safe experience

0.2% of ratings suggest some concerns

1.8% of ratings point to a risky experience

~ Based on 14,555 App Store ratings for 盒马.

Is 盒马 Legit?

盒马 - 鲜美生活 appears to be a legitimate app. AppsHunter Legitimacy Score for 盒马 is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Grocery

Plenty organic to select and good quality. Fast delivery. Buy regularly.

Organic Seeker

8 days ago

Sue

为什么支付方式只可以支付宝不能用微信付？！

Sue Can do it

9 days ago

垃圾软件

人工开票流程一拖再拖，客服也是找不到真人，都是机器术语回复，差评

Gerrygerrrrry

9 days ago

放心食用

经常购买

调律爱好者

22 days ago

鸡蛋不新鲜

鸡蛋不新鲜，全是散黄，没生产日期

xssdcy

a month ago

非常惊喜的发现，没想到这么快！

这盒马下单很棒，下单后到收到货非常之快，具体时间不好意思不能说出来，免得给店家添麻烦。因为不能保证每次都如此。

陆芯仪

a month ago

你改你🐎啊用TM礼品卡还TM要密码是SB吧？

Normal 1234

2 months ago

水果新鲜

水果新鲜，配送员送货及时，礼貌来电通知。谢谢

爱吃爱逛的白羊

3 months ago

Fresh and fast

I love 河马！ They always have high quality food at good prices. The delivery is also fast!

Gogee22

3 months ago

垃圾

服务态度差，搞什么自助结账呢，还要下载app，小程序支付宝不行嘛？用完就卸载，真垃圾

藏心51

3 months ago

你改你🐎啊用TM礼品卡还TM要密码是SB吧？

Normal 1234

3 months ago

SB吧用礼品卡还强制密码？开了面容还不让用

Normal 1234

3 months ago

送货快，食品水果新鲜卫生，好评

盒马是贫民的美食厨房，送货快，食品水果蔬菜等等新鲜卫生，快递员有礼貌服务态度贴心，希望越来越好

滨湖之滨美食达人

3 months ago

客服一塌糊涂

所谓客服一点没有专业性，一路欺骗，敷衍，说是投诉后24小时内会接到专员电话，实际3天一直没有回复，一再催促只是发个短信表示电话未联系到无法核实，实质是未打过电话，差差差！店大欺客！

DD5303749173

4 months ago

商品种类少只能去美团买菜下单

特辣皱皮青椒，每次都因为缺这个sku 转头去美团买菜，这个也不算冷门吧？为啥河马没有？

Frank2177

4 months ago

活动

办不起就不要办玩不起

盒马sx

4 months ago

现在盒马真的是越来越差劲了

我依稀记得我在21年用盒马都是门店配送的，现在线上点单全都变成前置仓配送了，价格还没有区别但是质量却更差了呢？之前有一次没注意到变成前置仓配送了，送来的烤鸡一股腥味吃了恶心烧心了一天当然我那时候并没有注意到这个问题也并没有提及也没有追溯赔偿，这也是前段时间我在🍠上刷到才知道线上都变成前置仓配送才知道的。盒马近一年真的越来越差了，我记得我21年点的时候都是半小时送达，现在呢？一小时左右那你的优势在哪呢？你换成前置仓跟其他平台对比有任何一点胜出吗？你比别人慢半小时知道吗。使用盒马还没有享有消费者权益，我有2-3次在饭点用盒马点菜都被盒马后台退款了，请注意！！！！不是刚下单就被盒马退款，而是下单半小时后甚至在配送中都能退款！！！让我在饭点没法做饭吃，在第三方平台如tb闪购下单盒马一小时送达，app可能稍微快一点也就是一点，所以各位饭点要记得早点下单哦今天已经退掉盒马会员了，使用88vip优惠价开的，还有8个月才到期一分钱退不了，但我依然选择退了，在你配送慢私自后台退单的情况下我没有选择不再使用你这个平台，因为还是觉得你新鲜可能会比朴朴美团好一点？但是你换成前置仓我真不愿意再用了，因为你既不新鲜，配送慢，还能私自后台操作退单让顾客在饭点等你的菜两小时送不到。

u……x