Like but feel very let down by developers
I have had a good response from the developers so happy to give this game 5 Stars. It was well worth the effort to get in contact with them.
I like this game the graphics are great and it is free to play. Have purchased items a couple of times but felt no pressure to do so to progress. It is a slow game which is fine, it not the only game obvs. I have played pretty much everyday since it first appeared which must be over a year ago. So imagine my disappoint that after all this time when the game promised a section of the pond would be accessible at Level 42 only to get to this level for the game to state it will now be Level 43!!!! Not happy and now doubt this part of the pond will ever be available having reached what I believe is the maximum number of fish allowed. My Pond is currently at 63. I believe the pond cannot cope with any more given the number of feeding stations. Also I cannot access any new tasks because I have not unlocked a new species, which I cannot do. It appears the game has reached its limitations. What now Developers? …………………………….
Response from developer
Thank you for your loyalty and detailed feedback! The level requirement change is something we'd like to look into for you. Regarding capacity and Tasks, we'd love to help figure out your options. Please reach out at support@runaway.zendesk.com with your User ID so we can take a closer look. 🦦
Way better than expected!!
Game hasn’t been working properly for almost a week and no answer from the support
Response from developer
Hi there! We’re so sorry to hear this happened! We completely understand how frustrating this experience must be. If you haven't already, could you please contact us at support@runaway.zendesk.com? We'd love to follow up about this. Thank you!
Can’t recommend this game more!
Response from developer
Wow, thank you so much for this wonderful review! 🐠 We love that you noticed the little details, like the fish not looking sad when unfed. That kind of thoughtful design matters a lot to us. A 6/5 made our day! 🌿
So lovely!
Response from developer
This review made our day! 🥹 We're so glad Pondlife brings you calm and joy. The team puts a lot of love into every detail, so it means a great deal to hear that. More events are always something to look forward to! Thanks for the glowing recommendation. 🌸
