Terrible
I didn’t think it could be as bad as the reviews but it’s worse than that. I can’t even get it to connect and I’m savvy.
Whoever is responsible for the this should be fired. In this day and age when AI can code almost anything, this is shocking. Does anyone care at Ideal? Your reputation is trash online for this app.
Whoever is responsible for the this should be fired. In this day and age when AI can code almost anything, this is shocking. Does anyone care at Ideal? Your reputation is trash online for this app.
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Dreadful
This app is not user friendly. The scheduling is not easy to use and when you have got it set up how you want it, the heating doesn’t come on when it should do. The holiday setting is pointless because you can apply a start date. This has not been designed with the customer in mind.
Average App
Average App, would be nice to have move feedback info, like usage. It’s very underdeveloped compared to any other digital thermostat aftermarket brands. They are 3rd party and can show more data. I would expect Ideal, considering the own the boiler hardware, to be able to share data info, like daily usage reports, easy. Needs to be updated.
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Can’t delete account
Once you enter your details in the app, there is no option to delete the account after.
Bare bones “functionality”
Very limited. You can basically set your heating on/off manually or adjust the timer. In a world of digital controls this is pretty basic. For example, what about setting the hot water temperature in the app. Or at least telling me what it’s set to. What about trending data, such as cylinder temperature? Come on you could do so much more!
The more recent update includes new “optimisation” settings which appear to randomly switch your heating on and off in advance of your schedule. Anytime you alter your schedule time or temperature then you risk an optimisation coming in (especially if you don’t answer to say ‘no’ optimisation for example by just closing the app, it defaults to putting an optimisation on).
It’s also frustrating that once you make any manual adjustment to the system. For example to stop it running when it’s randomly come on, you are then unable to alter any of the systems settings without cancelling the override.
All in all an update which just includes extra frustrations. I’m not sure if or how Ideal developers reach out to their user base to see what the users might like, but so far the updates seem like developer ideas rather than improvements that an end user might suggest.
The more recent update includes new “optimisation” settings which appear to randomly switch your heating on and off in advance of your schedule. Anytime you alter your schedule time or temperature then you risk an optimisation coming in (especially if you don’t answer to say ‘no’ optimisation for example by just closing the app, it defaults to putting an optimisation on).
It’s also frustrating that once you make any manual adjustment to the system. For example to stop it running when it’s randomly come on, you are then unable to alter any of the systems settings without cancelling the override.
All in all an update which just includes extra frustrations. I’m not sure if or how Ideal developers reach out to their user base to see what the users might like, but so far the updates seem like developer ideas rather than improvements that an end user might suggest.
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Awful
Just plain hopeless
What is going on?!
Why won’t the App set the hot water times! It seems almost impossible to get three daily ON settings inputted without the app doing whatever it wants. It won’t switch OFF to ON and seems very confused about running a setting on into the next day.
They don’t care
So I change internet provider and need to update the interface. Four hours later it’s still not happening. Deleted and reinstalled the app. It just stalls at the accept password step. Clearly the useless clowns who put this app together along with Ideal don’t give a damn about customers. These reviews speak volumes snd shame on Ideal. I now remember the mare I had three years ago in initial set up. The nightmare has returned…..
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Useless
This is probably the worst and most infuriating app I’ve had to use. Had my heat pump installed recently and this was the kit they left me with. Went to install the app and saw the awful reviews and just hoped my experience may be different. Obviously it wasn’t. The app just doesn’t work in any sense of the word. You change settings and it ignores them. You set a schedule for heating and it doesn’t do anything. The front page says that my target temp is 18, I go into my settings and it clearly says Ive set it to 20 for this time but for some reason it’s just ignored that. Even though it says 18 it doesn’t turn the heating on anyway and knows the current room temp is 14. Absolutely infuriating
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Terrible inflexible system
I hardly ever score one for a nap, but this is probably one of the worst apps I’ve ever seen. It gives you no flexibility over what you want to do. It gets the system doing things that you don’t want it to do. Let me give you some examples so I don’t want to use any power between four and seven in the evening so I want to use the minimum amount of power from 10 till one and I want to use the maximum amount of power. From octopus cheap times but this does not let me do that in a sensible way it keeps on deciding as I want the temperature at 21 in three hours time it’s going to put the thing on. It’s terrible I could write reams about this it’s just dreadful. It’s going to cost me quite a lot of money. I’d be very happy to talk to the people who developed the whole halo ideal system of managing the heat pump. This does not do it well.
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No option to upload to phone
Useless app that fails on a regular basis. Usually have to remove the app & upload again but now even that option has disappeared & I’m forced to open via the App Store.
What’s the temperature of my house?
Why oh why is the current temperature not on the front page of the app. Why do I have to search for it every time. Please improve usability - get real people who use this at home to be involved 😩
Awful awful awful
Was with hive for years and when changed boiler after a home extension was told we had to use this.
It’s useless.
It can take 4, 5, 6 goes to actually turn the temperature up. Come out the app & back in, and hey presto nothing happened. It’s a terrible UI.
The boost function is terrible and renders the rest of the app now useless until the boost has finished.
Constantly losing connection with the boiler.
The list of reasons I’d NEVER have another Ideal product, from my experience with this thing, is endless.
It’s useless.
It can take 4, 5, 6 goes to actually turn the temperature up. Come out the app & back in, and hey presto nothing happened. It’s a terrible UI.
The boost function is terrible and renders the rest of the app now useless until the boost has finished.
Constantly losing connection with the boiler.
The list of reasons I’d NEVER have another Ideal product, from my experience with this thing, is endless.
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The crappest system - ever
Everything about the Halo app (and the bloody awful Ideal boiler for that matter) is rubbish. It is forever knocking us out and saying the passwords are incorrect - when it is not. The app fails regularly to connect to the boiler and regularly fails to pass in temp adjustment instructions.
As for the Ideal boiler - it seems pre-programmed to throw a wobbly and break down at the first sign of cold weather. I always thought Ideal was a reliable brand. I could never ever buy another Ideal boiler - they are only Ideal if you want something unreliable - in which case our Ideal boiler would be great. For anyone else the Ideal boiler and the Halo app are a pos!
As for the Ideal boiler - it seems pre-programmed to throw a wobbly and break down at the first sign of cold weather. I always thought Ideal was a reliable brand. I could never ever buy another Ideal boiler - they are only Ideal if you want something unreliable - in which case our Ideal boiler would be great. For anyone else the Ideal boiler and the Halo app are a pos!
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Awful
This app needs to be much much better. I have to reinstall it several times as it just stops working. Ideal get your act together so it works with your boilers!!!
Terrible to use
Awful to use, not intuitive. Set up timings schedule and it accepts it and then doesn’t do it. Radiators off when meant to be on. Wish I hadn’t had it
Waste of Money
It just does not work !! Latest EE Router and IPhone 16 and it just will not work.
Stick to a 7 day thermostat
I work a regular shift pattern over 9 days. With my 7 day thermostat I had the different days programmed in & all I had to do was choose which day suited - great.
With Halo you can’t programme in a number of different days & choose which to use. I fed back to Halo & was hopefull of a revision whenever a new version was available- what I needed was a basic change that would bring Halo from useless to functional.
Nothing. No acknowledgement. Nothing. My guess is there is no development of Halo by Ideal, it was bought at a trade show abroad & Ideal has nothing to do with it.
I contemplated changing back to a 7 day thermostat, costing the purchase price of Halo & the re-installation of a 7 day thermostat-£500. Instead I leave the system at 18 degrees & turn it up when I get in.
DONT BUY HALO, it’s useless.
With Halo you can’t programme in a number of different days & choose which to use. I fed back to Halo & was hopefull of a revision whenever a new version was available- what I needed was a basic change that would bring Halo from useless to functional.
Nothing. No acknowledgement. Nothing. My guess is there is no development of Halo by Ideal, it was bought at a trade show abroad & Ideal has nothing to do with it.
I contemplated changing back to a 7 day thermostat, costing the purchase price of Halo & the re-installation of a 7 day thermostat-£500. Instead I leave the system at 18 degrees & turn it up when I get in.
DONT BUY HALO, it’s useless.
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App beyond bad - avoid this company
Scheduling is glitchy and horrible. This is the worst heating system and I’m gutted to have paid for in. Please whatever you do avoid this brand. HIVE are amazing.
Not fit for purpose
App doesn’t work, keeps going offline. Been offline for 3 years. Occasionally goes online. Thermostat is near router and boiler. Gave up using thermostat app and use the thermostat manually. Someone at Ideal needs to solve the problem. I’ve spoken to support numerous times and spent wasted hours each time. Don’t use this!
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