Bare bones “functionality”
Very limited. You can basically set your heating on/off manually or adjust the timer. In a world of digital controls this is pretty basic. For example, what about setting the hot water temperature in the app. Or at least telling me what it’s set to. What about trending data, such as cylinder temperature? Come on you could do so much more!
The more recent update includes new “optimisation” settings which appear to randomly switch your heating on and off in advance of your schedule. Anytime you alter your schedule time or temperature then you risk an optimisation coming in (especially if you don’t answer to say ‘no’ optimisation for example by just closing the app, it defaults to putting an optimisation on).
It’s also frustrating that once you make any manual adjustment to the system. For example to stop it running when it’s randomly come on, you are then unable to alter any of the systems settings without cancelling the override.
All in all an update which just includes extra frustrations. I’m not sure if or how Ideal developers reach out to their user base to see what the users might like, but so far the updates seem like developer ideas rather than improvements that an end user might suggest.
—— Update 23 June 2026.
For about two months now and despite updates the app no longer works to update the timed hot water schedule. So this bare bones app is even less functional. Who actually tests this? Do ideal engage with their customers over the app?
The more recent update includes new “optimisation” settings which appear to randomly switch your heating on and off in advance of your schedule. Anytime you alter your schedule time or temperature then you risk an optimisation coming in (especially if you don’t answer to say ‘no’ optimisation for example by just closing the app, it defaults to putting an optimisation on).
It’s also frustrating that once you make any manual adjustment to the system. For example to stop it running when it’s randomly come on, you are then unable to alter any of the systems settings without cancelling the override.
All in all an update which just includes extra frustrations. I’m not sure if or how Ideal developers reach out to their user base to see what the users might like, but so far the updates seem like developer ideas rather than improvements that an end user might suggest.
—— Update 23 June 2026.
For about two months now and despite updates the app no longer works to update the timed hot water schedule. So this bare bones app is even less functional. Who actually tests this? Do ideal engage with their customers over the app?
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Terrible
I didn’t think it could be as bad as the reviews but it’s worse than that. I can’t even get it to connect and I’m savvy.
Whoever is responsible for the this should be fired. In this day and age when AI can code almost anything, this is shocking. Does anyone care at Ideal? Your reputation is trash online for this app.
Whoever is responsible for the this should be fired. In this day and age when AI can code almost anything, this is shocking. Does anyone care at Ideal? Your reputation is trash online for this app.
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Dreadful
This app is not user friendly. The scheduling is not easy to use and when you have got it set up how you want it, the heating doesn’t come on when it should do. The holiday setting is pointless because you can apply a start date. This has not been designed with the customer in mind.
Average App
Average App, would be nice to have move feedback info, like usage. It’s very underdeveloped compared to any other digital thermostat aftermarket brands. They are 3rd party and can show more data. I would expect Ideal, considering the own the boiler hardware, to be able to share data info, like daily usage reports, easy. Needs to be updated.
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Can’t delete account
Once you enter your details in the app, there is no option to delete the account after.
