Frustrating
Constantly having login issues with the app. The same login info works fine online. When I signed up I entered all my bank accounts and credit card details for monitoring but they were then all mysteriously deleted. It seems newer customers get a fancier app but older customers are stuck with this earlier, basic version.
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Response from developer
Hello, we would like to address your situation and provide more details. Please call our Identity Guard Customer Service team at 1-855-443-7748.
Broken
This app no longer works. Can’t open at all. The developers tell you to download a new app, but that one doesn’t give you all the credit agency results. Only one. Forget it.
Worthless App considering what Identity Charges Monthly
I’ve had identity guard for four years and the app always worked. Is the most user-friendly app? Not exactly but it worked. In the last two weeks. I’m getting error messages and cannot sign in to the app - with my password or face ID. The web version allows you to sign in, and Identity Guard is boasting of their new interface. It leads me to believe have abandoned the app. I will begin shopping other identity protection services. Avoid this app.
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Response from developer
Hello, we are sorry that you are having a login issue. We recently updated the Identity Guard experience for some of our users. Could you please try downloading the new app labeled “Identity Guard: ID Protection”? If the issue continues, please feel free to call us at 1-855-443-7748 so that we may further assist you
Can’t Log In
So I can’t log in to the app anymore. All I get is a message about an unknow error. My credentials work find via the website. I thought maybe I needed the new aura app, but my credentials don’t work there either. Seems like a busted app.
Not able to access
I signed up for this and have not been able to access the app! I can login on my computer but not on the app.
