Frustrating
Constantly having login issues with the app. The same login info works fine online. When I signed up I entered all my bank accounts and credit card details for monitoring but they were then all mysteriously deleted. It seems newer customers get a fancier app but older customers are stuck with this earlier, basic version.
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Response from developer
Hello, we would like to address your situation and provide more details. Please call our Identity Guard Customer Service team at 1-855-443-7748.
Broken
This app no longer works. Can’t open at all. The developers tell you to download a new app, but that one doesn’t give you all the credit agency results. Only one. Forget it.
Worthless App considering what Identity Charges Monthly
I’ve had identity guard for four years and the app always worked. Is the most user-friendly app? Not exactly but it worked. In the last two weeks. I’m getting error messages and cannot sign in to the app - with my password or face ID. The web version allows you to sign in, and Identity Guard is boasting of their new interface. It leads me to believe have abandoned the app. I will begin shopping other identity protection services. Avoid this app.
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Response from developer
Hello, we are sorry that you are having a login issue. We recently updated the Identity Guard experience for some of our users. Could you please try downloading the new app labeled “Identity Guard: ID Protection”? If the issue continues, please feel free to call us at 1-855-443-7748 so that we may further assist you
Can’t Log In
So I can’t log in to the app anymore. All I get is a message about an unknow error. My credentials work find via the website. I thought maybe I needed the new aura app, but my credentials don’t work there either. Seems like a busted app.
Not able to access
I signed up for this and have not been able to access the app! I can login on my computer but not on the app.
Terrible service!!
Bought this service for my wife and I. Terrible service. They have you do all the leg work when you call with issues. The deleted a property I own and kept one against my calls that I haven’t owned for 8 years!!! Be cautious!!!
Errors
I have been with identity Guard
When it was first offered to me
I am not happy with this app
Always errors occur when I want to log in
Very disappointed.
When it was first offered to me
I am not happy with this app
Always errors occur when I want to log in
Very disappointed.
App won’t login
I’ve tried multiple password resets and called support team multiple times. Deleted and re-downloaded the app multiple times. Just says that “an unknown error has occurred, please try again later.” I can login via browser, but the app is worthless. Have talked to support team and they just said to delete, etc.
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App is the worst
The company changed the app and now it is worse then before. Everytime i click on an alert I have to log in again. I can’t change my email info without changing my password. Even if I try to change both it says invalid password.
An Ugly App That Does Work
This app looks nothing like the images shown here. It is B/W and ugly. Also, it doesn’t work. It asks for user to Verify Identity and when you try, it throws an error message. What data is shown makes no sense. Such a shock considering the desktop app looks and works pretty good. If LifeLock wasn’t such a bunch of jerks with terrible Mumbai Tech Support, I might go back there.
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Bad Enough to Change Service
This app is bad enough to change services. There is nothing convenient about it. Keeps giving me a ‘verify your identity’ banner, but get an error message when selecting it.
Can do nothing productive on the app, have to go to the website — pretty much useless, a non-app, app!
Can do nothing productive on the app, have to go to the website — pretty much useless, a non-app, app!
Service good, app not so good
I have been using a couple of these services in parallel - one I pay for, and this one that was provided due to a security breach somewhere. After getting a false notification from the service I pay for, I’m planning to switch to this service when my paid subscription expires. I like their service. I don’t like this app. It’s weak. It makes me go through the identity verification process EVERY TIME I OPEN IT and it does only a fraction of what can be done on the web site. Good service, lame app.
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This has to be a Joke
Downloaded the app with hope for a great user experience but unfortunately not so. Apparently the app cannot process its requested identity verification so it locks your account for 72 hours. Looked at reviews to maybe cut the company a break if a recent app issue but seems users have been complaining about same issue for almost a year. Strongly reconsidering whether I want to give my personal information to a company that can’t address an absolute must …. a functional app.
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Crashes
When you try to verify your identity, the app crashes. I waited a month tried it again it did the same thing. I sent an email about the problem, never heard back. This is a crappy app. That is the truth.
Don’t waste your time
Started the Identity Guard subscription through a special deal with Costco about a decade ago and the service was great. Was moved to the “new servers” about a year ago and the service is now virtually useless. Cancelling my subscription today. Simply amazing how they could turn a great service into a useless one overnight.
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Should be a no star option
The app doesn’t even work, I sign in and it crashes. Try to open account details it crashes. Try to verify identity it crashes. Are you going to trust your identity and social security number to a company that can even pay to have a DECENT app built? I’m not. Total scam
Worthless.
After 15 years with Privacy Assist, I cancelled my subscription!! When I was no longer able to access the web version on my iPhone, and instead directed to this Worthless App...I cancelled!
Pay attention to the ratings, people!!!
We’re trying to tell you something!
Pay attention to the ratings, people!!!
We’re trying to tell you something!
Service great, app no good
Team, using the upgraded mobile isn’t worth the time if I have to use the website to check the details. The thought behind this approach may be a security feature, but I disagree. It makes your mobile app irrelevant.
Terrible Program
I was unable to verify some identity information the app requested since I no longer have access to those records. I wasn’t given the option to offer up different identity records before my account was cancelled, leaving me unprotected without notice.
The company did not charge me for the service, or lack of service, which was appropriate. But, that didn’t offset my disappointment with their program. Look elsewhere.
The company did not charge me for the service, or lack of service, which was appropriate. But, that didn’t offset my disappointment with their program. Look elsewhere.
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Transaction alert details not in app
The app warns you of transaction amounts over your set threshold but when you click the alert to see the details, it just gives you a link to their website where you have to login yet again to see the details
