IDEXX VetConnect® PLUS User Reviews

Name: IDEXX VetConnect® PLUS
Rating: 4.79104 (536 reviews)

IDEXX VetConnect® PLUS

IDEXX DISTRIBUTION, INC.

🏥 Medical

What users say

Summarized from real user reviews of IDEXX VetConnect® PLUS. Based on 536 reviews and a 4.8/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Medical app.

Positive things

📱Convenient access to lab results on-the-go
🚀Fast result notifications and updates
👍User-friendly interface (older versions)
📊Trending and graphing capabilities
⭐Excellent customer support availability
🔄Good connectivity and integration with IDEXX labs

Negative things

🐛Frequent forced logouts and session issues
📉Significant functionality loss in recent updates
❌Poor iPad/tablet optimization and responsiveness
🔍Search functionality removed in recent versions
📱Portrait-only mode limiting on larger screens
⚠️Connection errors and server communication failures
😞Landscape view and reference ranges removed
🔐Login issues after recent updates
📊Difficult to view trending and historical results
❌Removed email-to-client functionality

Top reviews

Most Recent Highest Rated Lowest Rated

App is broken, can’t view the test results in the “All Complete” tab

I was wondering when you guys will fix results showing up in the “All Complete” tab. Your last update to the app shows “connection error” with a Retry button that does nothing. Do you know when this will be fixed so that we can view test result?

gyrhhehrh

a year ago

RBdvm

Since updating unable to log in

Booidexx

a year ago

Recent update

I have never had an issue with this app since originally installing it years ago. I updated it a week ago and now it will not let me login. I can login on the website with the same credentials but not the app..

Please fix this bug!!!

DrLennep

a year ago

Cannot connect

Since the upgrade the app won’t connect and I can’t see any results

hdhehdhdhejjrru

2 years ago

Good but hard to use on remote device

Good connectivity.
But very hard to look at when on a smaller device. It doesn’t auto fit the screen.

Lulubella

3 years ago

Multiple Idexx Accounts

Would be a great idea for VetConnect to allow a unified view of multiple Idexx accounts (ideally with a filter).

As a locum vet, a recurring theme is bloods or diagnostics run at one branch (with a separate Idexx billing/supplies account) are not visible online at the other.

Most practices have their vets deployed across all sites, it would be so useful to have linked accounts for one business so you just login to VetConnect once but be able to see everything.

Submission forms could just have a mandatory drop down saying “which branch”.

Please consider this as an update.

DougMacd

3 years ago

Disappointed

It’s the Labor Day holiday weekend, my own horse got sick Friday morning, I submitted samples Friday and all I can get from this app is that the lab hasn’t received samples. I’ve called and am pretty happy with the phone support but this app is a loser this weekend. I have to call on the phone to get any results.

Country Lovin Lady

4 years ago

Vet Connect

Unreliable. Poorly defined DVM filters. Too frequently does not integrate well regarding Idexx labs and Cornerstone.

Irsepsilon

4 years ago

I enjoy the convenience but still needs work to be really helpful

Good for receiving results with the convenience of your iPhone or iPad but trending results is not good at all. For example serial results like t4, progesterone, CK are hard to tell what test was taken when and which result to use. Also we use the xray pacs system and the images are often way too small to view.

majdiehebskdiwhjsodjwn

4 years ago

U/A results slowed dow

Since the recent upgrade the U/A results are much slower to post than they used to be!!

Homalayanjunkie

4 years ago

Give us back the ability to email clients!

“Improvements” on an app should not take away options. Prior to upgrades, this app gave you the ability to email clients directly results and document that communication for future reference. Since a few updates, that ability is gone and when you go to send the results you will only be able to send to your recent phone contacts. I’ve contacted support multiple times and zero response, multiple “updates” since then that do not include reinstalling this feature. Maybe there was a legal issue with sending through the app directly to clients, but I wouldn’t be able to speak to that because I’ve never had a callback to our clinic regarding this issue.

Rach802

4 years ago

Less than useless

This app WAS useful for looking at lab work results on the fly, especially when trying to keep tabs on time-sensitive cases. However, the rewrite is absolutely terrible and makes the app cause more trouble than it’s worth — a complete time waster.

No normal values. They used to be there. That are since removed. Why?!

Also, once opened from the app, the results cannot be marked as unread, which used to be handy to allow internal communication with the staff to ensure follow up communication with the doctors and clients.

App is slow, awkward, and very disappointing. No fix in sight after complaining about this immediately following the launch of the “new” app we were forced to download. Software is not Idexx’s strong suit.

Lv2readanywhr

5 years ago

Response from developer

Thank you for your feedback and we apologize for your frustration. We recommend for now that you log into the web version of VetConnect PLUS from your iPad at www.vetconnectplus.com, and we hope to have a solution in place for landscape mode in the near-term. We are also currently investigating the app to web browser issue you’ve uncovered.

Improved but buggy

Improvements have been made but I am still signed out every day and therefore do not get notifications. On newest iOS and app.

Alexanderrz

5 years ago

Response from developer

Thank you for the feedback--we are happy to report that a redesigned version of the VetConnect PLUS app has been released today! We have addressed both of your concerns (modern screens and notification badge), and are actively improving the app. Please update at your convenience and let us know what you think. Many thanks, -VetConnect PLUS Mobile team

One step forward two back

There are certainly improvements in appearance and ease of viewing. Unfortunately the removed the integration with cornerstone so you cannot email the results to the client as you used to be able to do without knowing their email address. Search functionality was also removed which now makes the app less desireable. I agree with previous reviews about iPad functionality; app is not keeping pace with utilization of mobile devices.

Wetvet1

5 years ago

Response from developer

Thank you for your comments. We are committed to improving the app and appreciate your detailed feedback. We recently released an update that includes Search, now enhanced with full search of all historic diagnostics in VetConnect PLUS. We understand your frustrations with the lack of Client Email integration and iPad functionality. Our new app platform enables greater flexibility for us to prioritize and implement features, and we will work to prioritize these needs. -VetConnect PLUS Mobile Team

Needs new update again

Have to continually sign on as it does not keep you logged in. Difficult to read some results. Unfortunately should wait before jumping on the new updates. Too many bugs!

TCACRAC

5 years ago

Ohad Barnea

Don’t even bother to download .
It’s simply awful !
This is a major step .... BACKWARDS !

OEB15

5 years ago

Searching for patient?

Being able to use this app to check things on the go and being away from a computer should be user friendly.
I need to be able to do that while doing other things quickly
Scrolling back through hundreds of results is not efficient.
No real use for the app without that.

ScottDVM

5 years ago

Response from developer

Thank you for this feedback—we understand your frustration that certain features are currently lacking. We are now working on an improved search function which we plan to release before the end of the year. Many thanks, -VetConnect PLUS Mobile team

Can’t search

The previous version was much better. Unfortunately, you can no longer search for a patient by name, etc.

JLT vet

5 years ago

Very disappointed

You used to be able to turn your phone to landscape view to see the results with the normal range and they took that away. Now you have to click on each individual result and then click on result values to see the range. Why????? They also took away the ability to search for a patient.

achristina12

5 years ago

Response from developer

We appreciate your feedback and understand the frustration that certain features are currently lacking. We are currently working on an improved search function and the ability to rotate to see the normal range, and we plan to release these updates before the end of the year. Many thanks, -VetConnect PLUS Mobile team

Have to keep signing in, won’t save your password

All I have to ask is, Why? Are the lab results some secret information that only the bravest of us can access? Throw us a bone, keep us signed in or let my phone save the password. Been pretty disappointed in Idexx lately in general…

DanOfBeverlyHills