App is broken, can’t view the test results in the “All Complete” tab
I was wondering when you guys will fix results showing up in the “All Complete” tab. Your last update to the app shows “connection error” with a Retry button that does nothing. Do you know when this will be fixed so that we can view test result?
RBdvm
Since updating unable to log in
Recent update
I have never had an issue with this app since originally installing it years ago. I updated it a week ago and now it will not let me login. I can login on the website with the same credentials but not the app..
Please fix this bug!!!
Please fix this bug!!!
Cannot connect
Since the upgrade the app won’t connect and I can’t see any results
Good but hard to use on remote device
Good connectivity.
But very hard to look at when on a smaller device. It doesn’t auto fit the screen.
But very hard to look at when on a smaller device. It doesn’t auto fit the screen.
Multiple Idexx Accounts
Would be a great idea for VetConnect to allow a unified view of multiple Idexx accounts (ideally with a filter).
As a locum vet, a recurring theme is bloods or diagnostics run at one branch (with a separate Idexx billing/supplies account) are not visible online at the other.
Most practices have their vets deployed across all sites, it would be so useful to have linked accounts for one business so you just login to VetConnect once but be able to see everything.
Submission forms could just have a mandatory drop down saying “which branch”.
Please consider this as an update.
As a locum vet, a recurring theme is bloods or diagnostics run at one branch (with a separate Idexx billing/supplies account) are not visible online at the other.
Most practices have their vets deployed across all sites, it would be so useful to have linked accounts for one business so you just login to VetConnect once but be able to see everything.
Submission forms could just have a mandatory drop down saying “which branch”.
Please consider this as an update.
Show more
Disappointed
It’s the Labor Day holiday weekend, my own horse got sick Friday morning, I submitted samples Friday and all I can get from this app is that the lab hasn’t received samples. I’ve called and am pretty happy with the phone support but this app is a loser this weekend. I have to call on the phone to get any results.
Show more
Vet Connect
Unreliable. Poorly defined DVM filters. Too frequently does not integrate well regarding Idexx labs and Cornerstone.
I enjoy the convenience but still needs work to be really helpful
Good for receiving results with the convenience of your iPhone or iPad but trending results is not good at all. For example serial results like t4, progesterone, CK are hard to tell what test was taken when and which result to use. Also we use the xray pacs system and the images are often way too small to view.
Show more
Súper práctico
Es fenomenal estar en cualquier lugar y ver las analíticas que has hecho o que está haciendo algún compañero.
U/A results slowed dow
Since the recent upgrade the U/A results are much slower to post than they used to be!!
Give us back the ability to email clients!
“Improvements” on an app should not take away options. Prior to upgrades, this app gave you the ability to email clients directly results and document that communication for future reference. Since a few updates, that ability is gone and when you go to send the results you will only be able to send to your recent phone contacts. I’ve contacted support multiple times and zero response, multiple “updates” since then that do not include reinstalling this feature. Maybe there was a legal issue with sending through the app directly to clients, but I wouldn’t be able to speak to that because I’ve never had a callback to our clinic regarding this issue.
Show more
Less than useless
This app WAS useful for looking at lab work results on the fly, especially when trying to keep tabs on time-sensitive cases. However, the rewrite is absolutely terrible and makes the app cause more trouble than it’s worth — a complete time waster.
No normal values. They used to be there. That are since removed. Why?!
Also, once opened from the app, the results cannot be marked as unread, which used to be handy to allow internal communication with the staff to ensure follow up communication with the doctors and clients.
App is slow, awkward, and very disappointing. No fix in sight after complaining about this immediately following the launch of the “new” app we were forced to download. Software is not Idexx’s strong suit.
No normal values. They used to be there. That are since removed. Why?!
Also, once opened from the app, the results cannot be marked as unread, which used to be handy to allow internal communication with the staff to ensure follow up communication with the doctors and clients.
App is slow, awkward, and very disappointing. No fix in sight after complaining about this immediately following the launch of the “new” app we were forced to download. Software is not Idexx’s strong suit.
Show more
Improved but buggy
Improvements have been made but I am still signed out every day and therefore do not get notifications. On newest iOS and app.
One step forward two back
There are certainly improvements in appearance and ease of viewing. Unfortunately the removed the integration with cornerstone so you cannot email the results to the client as you used to be able to do without knowing their email address. Search functionality was also removed which now makes the app less desireable. I agree with previous reviews about iPad functionality; app is not keeping pace with utilization of mobile devices.
Show more
Needs new update again
Have to continually sign on as it does not keep you logged in. Difficult to read some results. Unfortunately should wait before jumping on the new updates. Too many bugs!
Déconnexion
Depuis la mise à jour, il faut remettre ses identifiants presque à chaque connexion.
Ce n’est pas pratique. Merci de résoudre ce bug.
Ce n’est pas pratique. Merci de résoudre ce bug.
Ohad Barnea
Don’t even bother to download .
It’s simply awful !
This is a major step .... BACKWARDS !
It’s simply awful !
This is a major step .... BACKWARDS !
Searching for patient?
Being able to use this app to check things on the go and being away from a computer should be user friendly.
I need to be able to do that while doing other things quickly
Scrolling back through hundreds of results is not efficient.
No real use for the app without that.
I need to be able to do that while doing other things quickly
Scrolling back through hundreds of results is not efficient.
No real use for the app without that.
Can’t search
The previous version was much better. Unfortunately, you can no longer search for a patient by name, etc.
