Works great & a perfect addition to SmartService but the pricing is not good at all.
10/02/2025: Been using iFleet with Smart Service for 12-13 years now. iFleet had a huge initial fee for licensing per device but had no monthly or annual cost. Been a long time but that fee per device was something like $300USD or more. Then many years ago, they introduced a monthly fee per device. Now that fee just went up again by 20%. iFleet has not been updated in almost a year and any previous update was just small bug fixes. It’s look pretty outdated and I’m getting sick of price increases and the app asked for a how do you feel about iFleet every time I close it. Unfortunately, my business is stuck with Smart Service, iFleet and Quickbooks, otherwise I would cancel it all and go with something else. But the alternate is probably just as bad. Might be time to go back to paper and pen.
10/16/2019: figured it was time to add an update to this review. I’m still using iFleet with Smart Service and still extremely happy with it. The issue with the reversed pictures were fixed long ago and updates come out regularly to keep the app up to day with current iOS updates and enhancements. Keep up the good work Smart Service!
09/29/2017: When will the front facing camera be fix in the iFleet app? The pictures are reversed. We use the camera to take pictures of product information and the words and letters are reversed which makes them hard to view and read.
I've been using SmartService and iFleet for many years now and will continue for many more. I'm a service tradesman operating my own business and iFleet makes all of our contractors jobs much easier. We just enter our notes and jobs items and complete the call them the office has all the work order information within minutes and the rest is taken care of by SmartService and Quickbooks. iFleet is the best way to be online and paperless. Less paperwork means more time for servicing and making money.
10/16/2019: figured it was time to add an update to this review. I’m still using iFleet with Smart Service and still extremely happy with it. The issue with the reversed pictures were fixed long ago and updates come out regularly to keep the app up to day with current iOS updates and enhancements. Keep up the good work Smart Service!
09/29/2017: When will the front facing camera be fix in the iFleet app? The pictures are reversed. We use the camera to take pictures of product information and the words and letters are reversed which makes them hard to view and read.
I've been using SmartService and iFleet for many years now and will continue for many more. I'm a service tradesman operating my own business and iFleet makes all of our contractors jobs much easier. We just enter our notes and jobs items and complete the call them the office has all the work order information within minutes and the rest is taken care of by SmartService and Quickbooks. iFleet is the best way to be online and paperless. Less paperwork means more time for servicing and making money.
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Very bad software
We had the software for six years and no new updates came out the sink process from mobile devices to office. Computers is horrible. Job notes, go missing and all around the software has been a nightmare to use. We switched to BuildOps so far love it.
Would be nice to have this enhancements
On settings: -to have an option to disable delete confirmation of Job Items… -An option to enable or disable the autosync after sending an email When filling job items: In the Description be able to write without double tapping like in the rest of the text boxes of the job items Be able to enable or disable the job notes from the PDF
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Stop adding features just make it stable.
I agree with others, once upon a time the app was stable and did what you needed it to do. Now the more features added the worst the app gets. Nothing but bugs and crashing. STOP adding features and make the app stable to use.
App keeps crashing!
In the middle of performing work orders or trying to close a call out app crashes out of nowhere.
iOS 14 Update
Please update for iOS 14
Easy to Use
Once you spend a day or 2 playing with the app you realize it is way easier to use than filling out work tickets for every job you do. It can get annoying in areas with bad reception as the app tends to sync pretty frequently. The app would be much better if you could incorporate the use of google maps instead of the IOS maps app.
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80%
Once upon a time this app worked well....now you constantly loose your input. It auto syncs every time you move in and out of the app making in near impossible to transfer information into an estimate or repair from other sources.
Works great & a perfect addition to SmartService
10/16/2019: figured it was time to add an update to this review. I’m still using iFleet with Smart Service and still extremely happy with it. The issue with the reversed pictures were fixed long ago and updates come out regularly to keep the app up to day with current iOS updates and enhancements. Keep up the good work Smart Service!
09/29/2017: When will the front facing camera be fix in the iFleet app? The pictures are reversed. We use the camera to take pictures of product information and the words and letters are reversed which makes them hard to view and read.
I've been using SmartService and iFleet for many years now and will continue for many more. I'm a service tradesman operating my own business and iFleet makes all of our contractors jobs much easier. We just enter our notes and jobs items and complete the call them the office has all the work order information within minutes and the rest is taken care of by SmartService and Quickbooks. iFleet is the best way to be online and paperless. Less paperwork means more time for servicing and making money.
09/29/2017: When will the front facing camera be fix in the iFleet app? The pictures are reversed. We use the camera to take pictures of product information and the words and letters are reversed which makes them hard to view and read.
I've been using SmartService and iFleet for many years now and will continue for many more. I'm a service tradesman operating my own business and iFleet makes all of our contractors jobs much easier. We just enter our notes and jobs items and complete the call them the office has all the work order information within minutes and the rest is taken care of by SmartService and Quickbooks. iFleet is the best way to be online and paperless. Less paperwork means more time for servicing and making money.
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Opening screen
Please get rid of the ugly guy weirdly grinning at his ipad, i dont like seeing this screen when opening the app at 4 in the morning. Just put something simple there instead. Easier on the eyes
Works 90% of the time
We have 5 computers on smart service, and 10 iFleet users
Works Best with IPads... don’t use Android it doesn’t work as good. There errors all the time in iFleet. Tech put notes in and finalize jobs and sync it , and 10% of time it’s lost and they got to redo it, sometime more then twice. Smt Srv blames cell service data connection, but it does it when we are in office on WiFi too. There techs speak English and good at getting back to you.
Works Best with IPads... don’t use Android it doesn’t work as good. There errors all the time in iFleet. Tech put notes in and finalize jobs and sync it , and 10% of time it’s lost and they got to redo it, sometime more then twice. Smt Srv blames cell service data connection, but it does it when we are in office on WiFi too. There techs speak English and good at getting back to you.
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Buggy after update
After recent update, every time you enter a job and exit back out, it displays the bottom of the list of jobs you’re looking at.
Notifications
In the customer pre notifications, give an option of which number or email to send the notification that I am traveling to Job.
We've used this for years...
...and it's saved us thousands in time and effort. Great product, albeit with now-and-again bugs, but overall works great for the b2b services arena. We own a document shredding company and this can be used for anyone like electricians, exterminators, landscapers, etc. Keep up the good work!
Check the reutrn policy!
We purchased Smart Service and iFleet and after 10 days decided we did not like the program. We were surprised to find out that most of the cost associated with Smart Service was not refundable. The return policy was never explained to us and the only place we could find it listed was buried in the user agreement. Smart Service turned out to be a very expensive mistake!
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Great app, with more potential
This app has greatly improved our service workflow by allowing us to send updated job information to our techs on the spot. It does what it was meant to do and has given us a more professional image. My only suggestion is for the private customer notes to be hidden initially so that when our tech is updating pricing information in front of the customer, the private notes aren't visible. Other than that, this app is perfect.
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