Lots of issues in the application
IGL Connect mobile application has multiple issues, and most of the time it displays an “Error Occurred” message.
This makes the app extremely frustrating to use. Additionally, bill payments are not updated within 2–3 days, in many cases, it takes even longer to reflect in the system.
Overall, the app provides a very poor customer experience. Timely updates and better stability are essential for a service like this, but currently, the application fails to meet basic user expectations. It needs significant improvement in performance, reliability, and payment processing.
This makes the app extremely frustrating to use. Additionally, bill payments are not updated within 2–3 days, in many cases, it takes even longer to reflect in the system.
Overall, the app provides a very poor customer experience. Timely updates and better stability are essential for a service like this, but currently, the application fails to meet basic user expectations. It needs significant improvement in performance, reliability, and payment processing.
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App not working from last more than 2 months
App suddenly stopped working. When I open the app it shows an error message which says “Something went wrong. Please try again later.” With Go back button. I tried by removing and reinstalling the app but the same issue is still there. It should not take that long to fix an issue.
Pathetic App
I have never seen a poor app than IGL connect. It is nightmare to do anything on the app including self-billing. Every time money gets deducted during bill payment, but the app shows error and the customer support will ask you to wait for 3 working days to see any status. The App lags so much that you can take a nap in between. Extremely frustrating
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App should allow upload from photo gallery
Under self-billing option, the ‘Upload Photo’ button starts the camera. It doesn’t have any option to access the photo gallery on iPhone and upload a photo. This should be allowed as one may take a photo earlier and then upload it rather than taking it when starting the self billing option.
Not able to login
After downloading the app and registering it asks for login thru password or thru otp. no. Choosing password option and feeding the password in the next page, the timer keeps circling for some minutes and thereafter it stays on the same password page.
Same thing happens with otp option. After keying in the otp, it circles for long, but then again stays in the same page.
Same thing happens with otp option. After keying in the otp, it circles for long, but then again stays in the same page.
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Features do not work
self billing does not work.
Payment history and other details not available. even after payment it keeps on showing the bill due amount.
the help sections shows that a ticket was opened but nothing happens.
download invoice also does not work
Payment history and other details not available. even after payment it keeps on showing the bill due amount.
the help sections shows that a ticket was opened but nothing happens.
download invoice also does not work
Worst app - never works
This app is so pathetic that it doesn’t event let you login where as same credentials work on web application.
When ever I try to login using password or otp it says incorrect password or invalid otp, respectively, all the time, no matter what you do. I have tried clearing app data, reinstalled app but none helped.
This is just useless for me.
When ever I try to login using password or otp it says incorrect password or invalid otp, respectively, all the time, no matter what you do. I have tried clearing app data, reinstalled app but none helped.
This is just useless for me.
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Version 11.6.8 doesn’t work
Cannot login, cannot perform any action. Contacted IGL but got no help. This version doesn’t work and should be rolled back.
App doesn't work most of the time
I have updated the app and the only screen its shows is celebrating 25 years. Im not able to login thru password or otp even. When I click on skip to dashboard it keeps loading and nothing happens. Today I tried to sign up even then also it got stuck. Worst app ever.
Not loading at all
Unable to open the application for last 3-4 days and unfortunately no one to get in touch in this respect.
Logging in
Once the app is installed on your iPhone, it should not ask you to login every time you open the app. The app should save the BP number and password should be only through fingerprint
A User Friendly App
It is an amazing app and easy to use for self billing and making online payments. IGL has taken care of all the worries related to the smooth functionality of the process.
Able to do self billing after a quite long time
Please keep the system intact so that whoever want to do self billing can do without any hassle I have been trying for almost 2 years and today I am able to submit it successfully. Overall Team great job more to come
Not able to login
Tried multiple attempts entering by BP no but always it sent otp to someone else mobile number and email Id.. I am already able to login on website using same user name and password but here in this app, forgot password option displays successful but no reset mail is received on registered id.. wanted to do the self billing but could not. Useless and third class app.
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Response from developer
Dear Sir We regret for the inconvenience caused.There had been some technical issue and the same has been fixed now.We request you to retry accessing the app now.In case the issue still persist, please share your BP number or email us at developerigl@gmail.com so that we can contact you and resolve the issue. Team IGL
Issue with self billing feature
Meter photo upload feature should be available In self billing mode, in current app user can capture meter through camera but not able to upload photo from already captured image.
Remain app is gud and user friendly
Remain app is gud and user friendly
Response from developer
Dear Sir,Thanks for sharing your valuable feedback. The same has been shared with development team for necessary action. Team IGL
Confirmation Receipt
After making successful payment, receipt is not being generated rather it just displays payment is success or something. Receipt is better for customer satisfaction.
Response from developer
Dear Sir,We understand and appreciate your valuable inputs.The technical team has been notified to address this concern. Team IGL
Need lot of improvement
If IGL is seriously interested to allow customers, they need to update this crap app. Even after providing all details, there is no msg of successfully providing the details. Tried second time when it says all details already provided, but in status there is nothing...i hope IGL tested this app before releasing...
better to use WhatsApp facility to get actual bills.
better to use WhatsApp facility to get actual bills.
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Response from developer
Dear Sir, We regret for the inconvenience.In case you are still facing troubles, please share your 10 digit BP number or email us at developerigl@gmail.com with details so that we can connect to resolve the issue. Team IGL
Self Nilling never works
This app is waste, everytime when I open this app it always ask for login, and take almost 2-3 min just to login and most of the time throws network issue. After multiple try I was able to reach Self Billing section and even after providing all details at the very last step it shows only Please Wait..and eventually throws session out or network error.
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Worst experience
Fed up with coaxing from IGL through SMSs I decided to give it a try for ‘self billing’ option. Initially I thought it as a good use of technology but soon it became frustrating experience.
1. Took multiple try to get myself registered here even though I am using website since years. It kept saying ‘failed’
2. After 15 mins trial finally I succeeded in registering myself.
3. While self billing, I put meter reading, clicked photo of reading (of course through the app) and on 3rd step it asks for meter number, which I entered. Now after submitting nothing happened. No error or success message and you don’t know what happened.
4. I thought to see the meter reading status tab but nothing was there as well.
So all in all I wasted 30 mins and got angrier.
PLEASE AVOID THIS CRAP.
1. Took multiple try to get myself registered here even though I am using website since years. It kept saying ‘failed’
2. After 15 mins trial finally I succeeded in registering myself.
3. While self billing, I put meter reading, clicked photo of reading (of course through the app) and on 3rd step it asks for meter number, which I entered. Now after submitting nothing happened. No error or success message and you don’t know what happened.
4. I thought to see the meter reading status tab but nothing was there as well.
So all in all I wasted 30 mins and got angrier.
PLEASE AVOID THIS CRAP.
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Good app with limited facilities
The look and feel of app is dated. However easy way to view bill and do online payment. It would have been more beneficial if there is a way to manually upload meter reading in the app itself
