Good
Response from developer
Hi Kunal, we're delighted to know that you found our app easy and convenient to use. It's wonderful to hear that the loan application process, interface simplicity, and customer support have met your expectations. Your recommendation means a lot to us and we'll share your feedback with our team to keep them motivated - Team IIFL Finance Limited
Iifl services
At the very least, there should be a proper monthly EMI option where both interest and principal get cleared systematically. Right now, there is no clear structure. Customers are left confused about what amount goes where, and charges keep increasing without proper explanation.
There is also a lack of transparency. Customers should be able to clearly see:
• Total interest applicable
• Total amount payable with principal
• Monthly breakdown of what is being charged
• Any penalties or additional fees in a clear manner
Instead, the system keeps adding charges without proper clarity, and it becomes stressful for customers who genuinely want to pay and close their loans responsibly.
If someone is trying to make payments on time, the app and payment gateway must work properly. You cannot expect timely payments while your system prevents customers from paying. Fix the technical issues first before adding extra charges.
IIFL should seriously work on:
• Fixing the app and payment failures
• Providing proper EMI options that clear principal + interest monthly
• Stopping unnecessary penalties when payments fail due to technical issues
• Improving transparency in total interest and total payable amount
• Giving better customer support and clear communication
Customers deserve a transparent and stress-free repayment process. I hope IIFL improves its service and takes these concerns seriously.
Response from developer
Hi there, we apologize for any difficulty you’re facing. Please share your prospect number/loan account number and concern at socialconnect@iifl.com or call our helpline at 1860-267-3000 / 7039050000 for quick support - Team IIFL Finance Limited
I am call them from 1month business loan but there is my number not ragistered show Bad support
Response from developer
Hi Nihalrao, we apologize for any inconvenience caused. Please share your prospect number/loan account number at socialconnect@iifl.com with your concern so that we can assist you further - Team IIFL Finance Limited
Not working
Value become zero. Never faced this thing in muthoot finance. That is why sometimes money in not valued hut how we can access your application nd our portfolio is more important. You should learn from the rival companies. Tjamk you . Wait time is more them a month I guess but u cant solve badic application thing that many users face in iphone . Either you solve this thing or u can discontinue your application. It eill bd better if we hope but nothing happens in the end . Thanl you !!!
Response from developer
Hi there, sorry for the inconvenience. Clearing the app cache might help. If not, reinstalling the app could fix the issue. Still facing difficulties? Chat with us via the app or website and our team will assist you - Team IIFL Finance Limited
Problem
Response from developer
Hi Rohit, we apologize for the trouble. Kindly email us the details of the issue/error at socialconnect@iifl.com so we can investigate. Meanwhile, you may try clearing cache/cookies or reinstalling the app - Team IIFL Finance Limited
