IIFL User Reviews

Name: IIFL: Gold & Business Loans
Rating: 4.57172 (11238 reviews)

IIFL: Gold & Business Loans

India Infoline Limited

💼 Business

💰 Finance

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Good

Excellent app! IIFL Finance use karna bahut easy aur convenient hai. Loan apply karne ka process fast aur hassle-free hai, aur approval bhi jaldi mil jata hai. Interface simple hai, isliye koi bhi easily use kar sakta hai. Customer support bhi kaafi helpful hai. Overall, ek reliable aur trusted finance app hai. Highly recommended

kunal legend

3 months ago

Response from developer

Hi Kunal, we're delighted to know that you found our app easy and convenient to use. It's wonderful to hear that the loan application process, interface simplicity, and customer support have met your expectations. Your recommendation means a lot to us and we'll share your feedback with our team to keep them motivated - Team IIFL Finance Limited

Iifl services

I am extremely frustrated with the service. Your app and payment system are very unreliable. Even after uninstalling the app and clearing the cache, the issues are still not resolved. Because of this, I’m not able to pay my interest on time, and meanwhile unnecessary charges and penalties keep getting added to my account. This is very unfair when the technical problem is from your side.

At the very least, there should be a proper monthly EMI option where both interest and principal get cleared systematically. Right now, there is no clear structure. Customers are left confused about what amount goes where, and charges keep increasing without proper explanation.

There is also a lack of transparency. Customers should be able to clearly see:
• Total interest applicable
• Total amount payable with principal
• Monthly breakdown of what is being charged
• Any penalties or additional fees in a clear manner

Instead, the system keeps adding charges without proper clarity, and it becomes stressful for customers who genuinely want to pay and close their loans responsibly.

If someone is trying to make payments on time, the app and payment gateway must work properly. You cannot expect timely payments while your system prevents customers from paying. Fix the technical issues first before adding extra charges.

IIFL should seriously work on:
• Fixing the app and payment failures
• Providing proper EMI options that clear principal + interest monthly
• Stopping unnecessary penalties when payments fail due to technical issues
• Improving transparency in total interest and total payable amount
• Giving better customer support and clear communication

Customers deserve a transparent and stress-free repayment process. I hope IIFL improves its service and takes these concerns seriously.

Hiralp27

5 months ago

Response from developer

Hi there, we apologize for any difficulty you’re facing. Please share your prospect number/loan account number and concern at socialconnect@iifl.com or call our helpline at 1860-267-3000 / 7039050000 for quick support - Team IIFL Finance Limited

I am call them from 1month business loan but there is my number not ragistered show Bad support

Plese help me you are increase daily 5rs charge on me from last 800 days and if you need money than why u don’t call me and tell me what’s wrong ? With you and your customer care team plese help because of you there is no response sach a bad support and I never think I come to your application again and I

Nihalrao

7 months ago

Response from developer

Hi Nihalrao, we apologize for any inconvenience caused. Please share your prospect number/loan account number at socialconnect@iifl.com with your concern so that we can assist you further - Team IIFL Finance Limited

Not working

I think , however u r the largest company in the category of gold loans nd other etc., if u can't solve the basic application error in iphone . U have no value. There r so many reviews of the error , application is not working nd yet u cant do anything despite having lots of money. Your
Value become zero. Never faced this thing in muthoot finance. That is why sometimes money in not valued hut how we can access your application nd our portfolio is more important. You should learn from the rival companies. Tjamk you . Wait time is more them a month I guess but u cant solve badic application thing that many users face in iphone . Either you solve this thing or u can discontinue your application. It eill bd better if we hope but nothing happens in the end . Thanl you !!!

aguamount

9 months ago

Response from developer

Hi there, sorry for the inconvenience. Clearing the app cache might help. If not, reinstalling the app could fix the issue. Still facing difficulties? Chat with us via the app or website and our team will assist you - Team IIFL Finance Limited

Problem

Not working

Rohit b Vyas

9 months ago

Response from developer

Hi Rohit, we apologize for the trouble. Kindly email us the details of the issue/error at socialconnect@iifl.com so we can investigate. Meanwhile, you may try clearing cache/cookies or reinstalling the app - Team IIFL Finance Limited

About app

The app has been hanging a lot lately, and it’s still not working properly. It keeps showing “Update App” and then automatically returns to the home page. I’ve been trying to fix it for the past two days — even after uninstalling and reinstalling it multiple times — but the issue persists. There’s no update available either. Please look into this and fix it as soon as possible.

HPatel_27

9 months ago

Response from developer

Hi Patel, sorry to hear about this. Kindly share the exact issue/error at socialconnect@iifl.com so we can help to resolve it. Meanwhile, clearing cache/cookies for the app might help - Team IIFL Finance Limited

New version released does not work…

It’s been 3 years since I last gave a review and even after 3 years, there are bugs and issues with the latest version of the app.

The interface, login and most of the basic issues are working fine now. However the pay now option does not allow me to pay more than ₹999/- as of now. If you are giving the customer to make payment through your app, then allow us to input any custom amount (not the exceeding the total outstanding amount) or else simply remove the pay option all together from the app or when customer click pay, redirect them to your website where the payment can be done.

This is really frustrating and annoying both at the same time.

[July 04, 2022]: Yet again the new version 2.2 released is again having a major bug/issue. It does not allow to login with the correct account number. For example if you have multiple account numbers of previous loans, even if I select the current active account from the list and hit login, the selection automatically changes to the first account number in the list and logs in. After login there is no option to change the account number (which was there previously) to see the right information. Hence again even this version is total useless because it does not allow to login to other accounts except for the first default account listed.
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The new version 2.0 released is even more buggy then the older version. It does not work at all. Stuck on Update app screen. When I click update, it opens App Store and in App Store it shows open button. When I click open from app store it opens the app and shows update app screen. Older version was at least working with bugs. This new version is total useless.

Dharmesh

a year ago

Response from developer

Hi Dharmesh, we regret the inconvenience. Please try clearing the cache first. If that doesn’t work, reinstall the app. Should you need further help, reach out via chat on the app or website and our team will assist you at the earliest - Team IIFL Finance Limited

Amount deducted twice

I made my early payment but still the amount got deducted the next day..n even the principle amount isn’t reduced ..it’s the same ..theirs no support team or the chat team ..need refund or update in the app or call from team asap

#Aish

a year ago

Response from developer

Hi there, we apologize for any inconvenience caused. Please share your prospect number/loan account number at socialconnect@iifl.com with your concern so that we can assist you further - Team IIFL Finance Limited

Bounce charges before a date of emi

By this 2nd march I got 500rs of bounce charges but my emi date is 3rd march so how come they charge bounce charges earlier? Even I talked to their executive he said he will see and let me know he didn’t respond after that and by 8th I got another message of bounce charges which increased now as of 1000rs, can anybody tell me what kinda charges are these?

Mcriate

a year ago

Disappointing Experience with IIFL Home Loans

My experience with IIFL Home Loans has been extremely disappointing. The process has been painfully slow, and the customer service team has been unresponsive and unhelpful. On top of this, my final bill is still pending, with no clear communication or resolution from their side despite multiple follow-ups. The lack of transparency and accountability in their operations is unacceptable. I would strongly advise against choosing IIFL for home loans.

Krishnamodaliyar

2 years ago

Response from developer

Hi Krishnamodaliyar, you may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request Or contact 1860-267-3000 for resolution of the issue/request - Team IIFL Finance Limited

Fake app

Pls don’t waste ur sub

Big funds 001

2 years ago

Response from developer

Hi there, we request you to elaborate on your query or concern at socialconnect@iifl.com or call us at our Helpline Number 1860-267-3000 / 7039050000 for further assistance - Team IIFL Finance Limited

Home loan part payment

As per suggestion from customer care I paid the online part payment of loan… now since last two days I am trying to upload the detail of part payment in app through request service - part payment - but I am not able to add the details of transaction of part payment.. don’t know what to do… customer care say visit branch .. branch says call customer care. No one giving the right direction.

amanmourya

2 years ago

Response from developer

Hi Amanmourya, we apologize for any inconvenience caused. Please share your prospect number, loan account number at socialconnect@iifl.com with your concern or call us at our Helpline Number 1860-267-3000 or 7039050000 for further assistance - Team IIFL Finance Limited

Loan is disbursed Amount not received in account

I applied four days back and loan is disbursed it is showing and also mandate is showing successful but still not get any amount and also when I am trying to call it is saying ur nmbr is not registered when I am doing login with same nmbr login is done n the person msgd me on WhatsApp from one nmbr that also is not picking the call. I dnt know whether it’s a fraud or wat but there is no way to contact anyone.

Rajprincess

2 years ago

Response from developer

Hi Rajprincess, this is not the experience we want you to have. Please share your prospect Number/Loan Account Number and we will get this checked - Team IIFL Finance Limited

Application gets crashed

There is a huge issue as the application is getting crashed while making the payment. It crashes when the it asks you to enter the payment amount or at the selection of the mode of payment.

AkashMohite

2 years ago

Response from developer

Hi Akash, we regret the inconvenience caused. Please clear your app cache and try again. If you face any challenges further then kindly reinstall your App. If nothing works then chat with us via application/website and our team will look into it at the earliest.

Worst if you have multiple loans

No matter what which loan account you choose, it will open the first account for you and when you try to load that first account, you will get a message that loan is closed. But you can never open the new active account.
Worst app. It would be better to not to have an app like this.

Ravi-w5en

3 years ago

Worst app

It’s the most worst app I have ever seen. Few days ago the app was running properly. And after I updated the app it’s not been opening only. Whenever given the MPIN to move forward in the app it automatically shuts down the app. This is not how it should be. Needs to take an action against this. High time.

Tgsshiuu I sfcb

3 years ago

Fraud App charging Fake charges.

One of the worst Loan Apps.. charging fake charges and Increasing the loan amount. Whenever it’s time to pay EMI the app will crash automatically and They will charge you bounce check charges and If u mail them they won’t reply to your mail. As I have mail them for my Bank account has been closed but still they are charging me for the bounce check I don’t know what’s wrong with them. And whenever I trying to pay the EMI before the date they will add some other charges.

Javed Ghare

3 years ago

No option to pay emi

Starting with login… it’s weird that even after entering proper OTP, I had continuously got errors and then they blocked me for 24 hours 😳
And when finally I entered on home page, I get to know that there is no option to pay emi …
I tried here because they are not cutting emi from my bank account and even on same day after trying from other resources I have pay 1000 approx extra, why ????

Nilesh Sawardekar

3 years ago

Worst app developers I have seen so far wake up

Worst app, I have taken loan and trying to pay the amount through app but otp login is not working at all every time it says incorrect otp even instead of entering correct one. Developers working from four years are u guys sleeping if so plz wake up and try to reply to work on app lock down is over u can work now.

MITU REDDY

5 years ago

Poor App

Every hour it asks for new OTP. Their customer service is so bad . I send so many emails and messages but it seems customer service rep just move mouse while sitting on desktops and do t respond to questions.

rippedloanservices