IKEA User Reviews

IKEA
IKEA
Inter IKEA Systems B.V.

Customer Experience

Positive experience53.4% of reviews
Neutral9.1% of reviews
Negative experience37.5% of reviews

~ Based on 1,498 written reviews from the US App Store.

What users say

Is IKEA Safe?

IKEA appears safe based on user ratings. AppsHunter Safety Score for IKEA is 96/100.

This assessment is based on 148,620 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience
1.7% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 148,620 App Store ratings for IKEA.

Is IKEA Legit?

IKEA appears to be a legitimate app. AppsHunter Legitimacy Score for IKEA is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

I love IKEA

Great place for everything

Breaks at Bistro

First of all, when I logged in to the app for the first time today with my email. I have to use 2FA to get into the app. I’m cool with Security. However, throughout my day at Ikea, it kept logging me out and I had to do it over and over again, which is really annoying. I even checked the box to say stay logged in and it’s still asked me to login. I then go get something to eat - my Swedish meatball dish and while trying to pull up my QR code, it had already logged me out so I missed out on that. Then I went downstairs after a long day, went to the bistro and tried to order some small snacks and that failed. Then I went to their kiosk and ordered through that with my debit card, put in my PIN and that failed. I used to laud Ikea as one of the best shopping experiences ever. Not so much anymore.
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Quite cool, but allows some expensive mistakes

Broadly speaking a decent app… but the designer needs some work. Especially not pointing out you’ve ordered a white pax frame with greige doors and internal fittings. That might be some people’s intent… but think a “do you want to make everything the same” warning would be handy

Too slow features barely work

This is slow and crashes. The feature for the room scanning doing work. App is useless for that

Everything I need

The app is great! The search engine too. Love it

Gift Card & Apple Wallet Support

I’m unable to add my IKEA gift cards to my account or save them to Apple Wallet. The app should support storing and managing gift cards directly in the account, with Apple Wallet integration for faster and more convenient in-store access.

Favorite app

I love ikea so much I can’t even explain I could write a whole book about why I love ones why ones is the best I mean I could go on for years but I’m in a rush to leave my house

Stock Not Accurate

I love a visit to Ikea, but quite often the website will advise stock in store, but when I arrive, quite often the stock will be sold out. If this could be more accurate it would give 5 stars

Terrible shopping experience

The app's settings are poorly designed—I've used it twice and encountered issues both times. The first time, I couldn't check out after purchasing items. I called customer service and had to manually report each product code, but the issue wasn't resolved. It took three days before I figured it out on my own: since one item was unavailable locally, the entire order couldn't be checked out. Why doesn't your software alert me during checkout about which items can't be purchased? Why didn't customer support even tell me that the problem was due to local stock unavailability? The second experience was similar—using a discount code didn't work, and calling support again failed to resolve the issue.
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Change to options

It used to be easy to find colours and available sizes by pressing options? Why has this changed , I’ve now given up looking!

Easy access.

The easy access at is disposal makes it effective for a great shopping experience.

Wonderful

Such a great shopping experience

Notifications are busted

For some odd reason I can not adjust the notification settings for the app. Pretty much disqualifies it as any decent app. I’ll try again later. Not using the app anymore.

Talk TV

Advertising on a right wing station that promotes fascism won’t do IKEA any good

IKEA Great Finds

Their Duvets are reasonably priced.

Freezes in checkout

Screen freezes and crashes in the check out when trying to use delivery. Won’t bother

Discount and call service

30 min waiting discount with point not applicable when needed

Quality yet good value

Superb selection and quality in the items at great prices

Ikea is da best

Thank you Ikea Hej!

IKEA App

The app is very easy to navigate and find everything, lots of incentives with rewards & earning points in a few different ways other than making purchases which is nice. Very impressed so far and I still haven’t even checked out our NZ store! Exciting!