IKEA User Reviews
Customer Experience
~ Based on 1,498 written reviews from the US App Store.
What users say
Summarized from real user reviews of IKEA. Based on 149K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Shopping app.
Positive things
- 🚀Smooth shopping experience
- 🎨Visually appealing design
- 💡Helpful AR and planning features
- 👍Convenient in-app purchasing
- 🛒Integrated shopping lists and wishlists
Negative things
- 🐛Inaccurate inventory tracking
- 🔍Frustrating search and navigation
- 🚫Inability to select preferred store
- 💰Excessive delivery fees
- 🔇Unwanted audio playback
Is IKEA Safe?
IKEA appears safe based on user ratings. AppsHunter Safety Score for IKEA is 96/100.
This assessment is based on 148,620 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 148,620 App Store ratings for IKEA.
Is IKEA Legit?
IKEA appears to be a legitimate app. AppsHunter Legitimacy Score for IKEA is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Great place for everything
First of all, when I logged in to the app for the first time today with my email. I have to use 2FA to get into the app. I’m cool with Security. However, throughout my day at Ikea, it kept logging me out and I had to do it over and over again, which is really annoying. I even checked the box to say stay logged in and it’s still asked me to login. I then go get something to eat - my Swedish meatball dish and while trying to pull up my QR code, it had already logged me out so I missed out on that. Then I went downstairs after a long day, went to the bistro and tried to order some small snacks and that failed. Then I went to their kiosk and ordered through that with my debit card, put in my PIN and that failed. I used to laud Ikea as one of the best shopping experiences ever. Not so much anymore.
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Broadly speaking a decent app… but the designer needs some work. Especially not pointing out you’ve ordered a white pax frame with greige doors and internal fittings. That might be some people’s intent… but think a “do you want to make everything the same” warning would be handy
This is slow and crashes. The feature for the room scanning doing work. App is useless for that
The app is great! The search engine too. Love it
I’m unable to add my IKEA gift cards to my account or save them to Apple Wallet. The app should support storing and managing gift cards directly in the account, with Apple Wallet integration for faster and more convenient in-store access.
I love ikea so much I can’t even explain I could write a whole book about why I love ones why ones is the best I mean I could go on for years but I’m in a rush to leave my house
I love a visit to Ikea, but quite often the website will advise stock in store, but when I arrive, quite often the stock will be sold out. If this could be more accurate it would give 5 stars
The app's settings are poorly designed—I've used it twice and encountered issues both times. The first time, I couldn't check out after purchasing items. I called customer service and had to manually report each product code, but the issue wasn't resolved. It took three days before I figured it out on my own: since one item was unavailable locally, the entire order couldn't be checked out. Why doesn't your software alert me during checkout about which items can't be purchased? Why didn't customer support even tell me that the problem was due to local stock unavailability? The second experience was similar—using a discount code didn't work, and calling support again failed to resolve the issue.
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It used to be easy to find colours and available sizes by pressing options? Why has this changed , I’ve now given up looking!
The easy access at is disposal makes it effective for a great shopping experience.
Such a great shopping experience
For some odd reason I can not adjust the notification settings for the app. Pretty much disqualifies it as any decent app. I’ll try again later. Not using the app anymore.
Advertising on a right wing station that promotes fascism won’t do IKEA any good
Their Duvets are reasonably priced.
Screen freezes and crashes in the check out when trying to use delivery. Won’t bother
30 min waiting discount with point not applicable when needed
Superb selection and quality in the items at great prices
Thank you Ikea Hej!
The app is very easy to navigate and find everything, lots of incentives with rewards & earning points in a few different ways other than making purchases which is nice. Very impressed so far and I still haven’t even checked out our NZ store! Exciting!
