App is buggy
I updated my payment information to pay some tolls and the app is stuck in a loading sequence. Tried restarting app, restarting phone, and restarting internet. The app is unusable now.
Not easy
Though this seems it should be easy to navigate, it’s not.
First, when I called the number it gave me the option to hold on to complete the payment but when I held on it told me I had to use the link. Long pauses throughout.
After that, I tried using the service and it looped me twice. Again long pauses with not directions or even saying there would be a long pause.
Finally, once I got my invoice information complete, there was a very long pause. No message about it being accepted. No confirmation number. No thank you … blah blah.
For this to be such vast system, the phone technology seems antiquated and needs a serious update.
First, when I called the number it gave me the option to hold on to complete the payment but when I held on it told me I had to use the link. Long pauses throughout.
After that, I tried using the service and it looped me twice. Again long pauses with not directions or even saying there would be a long pause.
Finally, once I got my invoice information complete, there was a very long pause. No message about it being accepted. No confirmation number. No thank you … blah blah.
For this to be such vast system, the phone technology seems antiquated and needs a serious update.
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Scan
We should go back to putting loose change in a basket, because Illinois tollway is a scam. If your transponder doesn’t work, you get charged. If your credit card expires, you get charged $4.50/toll.
Why the tollway is a bad idea
The tollway is poorly maintained and ill managed. The app has errors that are not corrected. The roads are in horrible condition and traffic is constantly backed up. I Do not recommend the tollway or the app. I Only use it because I don’t want the transponder.
Pay by Plate
Both your mobile app and your website make it very difficult to find and use the pay-by-plate portal.
Pay by Plate
I tried to put my payment information in, and it would not take. I tried several times. Now I have no idea if my payment went through or not.
My ILL. Tollway
I love driving through Illinois and worry free about how I’m gonna pay my tollways it’s great to have a state that you can travel in peace and be worry free about the Tollways.🧐
Tool
Tolls always increase every year.
Terrible App
I can’t pay my tolls. It keeps kicking my card out and racking up my bill. There is no way to pay on the app when the card is finally downloaded! It won’t accept payment!
Hard to navigate
I have wasted 30 minutes just trying to plan a trip and can’t enter the dates!
IPass App
Not working. Won’t accept my payment information.
EZ WITH EZ PASS
Great app! Easy to use and always accurate.
Rip off
This app won’t accept a card, forces you to go to the web, Illinois likes to not have their tolls listed on GPS so they can rip you off and then on top of it have no easy way to just pay it so they can bill you extra on top when you’re late. Illinois is crooked and everyone who designed this system should rot in prison
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Poor infrastructure
App often crashes functionality is below operable.
Charges against my account that I never made
There was charges made on my account that never made with my pass. I was charged even though I could proved I was and have never been in New York. If you get a I pass make sure you always watch you account they will charge you with false charges for sure. I can verify the truth to you
Muy Mal el sistema
Muy malo el sistema deben mejorarlo y hacer mas sencillo
Your scammers
I was trying to pay my toll fee. I have a Old toll fee that will not let me add that toy onto the new trophy. I’m not paying two charges of 150 to pay these tolls. I owe $20.20 and I owe 150. Why can’t I add these two totals together and make
Tolls due
My pay by plate account was closed and my transponder hasn’t been activated yet. I just talked to a rep and she assured me my tolls that are due now will be deducted from my transponder account after I receive my sticker and I activate it from home. And also I will NOT accrue a late penalty. Due to the fact that you all closed my pay by plate account because I ordered a transponder. Her and my phone conversation was recorded by you guys and she stated she put notes in my account. I am writing this because I don’t want a penalty. The rep was very polite and hopefully it will be taken care of after I get my sticker and the constant emails will cease. Thank you
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They never take payment until it’s late and you get charged more
No matter what card you use or how early you submit payment from a toll you will rarely see it go through. Only an error saying to not try again to avoid a double payment. Issue is is that they never even take the first then try to charge you more. It’s awful.
Trash
The app is slow and unhelpful and every time I want to pay they’re going through some scheduled maintenance that make my payments late
