Illinois Tollway Reviews: Is It Legit?

Illinois Tollway
Illinois Tollway
Illinois State Toll Highway Authority

Customer Experience

Positive experience13.0% of reviews
Neutral4.6% of reviews
Negative experience82.4% of reviews

~ Based on 1,093 written reviews from the US App Store.

What users say about Illinois Tollway

Is Illinois Tollway Safe?

Illinois Tollway appears safe based on user ratings. AppsHunter Safety Score for Illinois Tollway is 88/100.

This assessment is based on 161,836 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.6% of ratings point to a safe experience
2.5% of ratings suggest some concerns
12.9% of ratings point to a risky experience

~ Based on 157,798 App Store ratings for Illinois Tollway.

Is Illinois Tollway Legit?

Illinois Tollway appears to be a legitimate app. AppsHunter Legitimacy Score for Illinois Tollway is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Scam

I got an email saying I owe 42$. I keep up with my bill I believe either it’s scam or the state has lost its mind with these high tolls

Why so complicated?

Why wouldn’t I just be able to log in and pay my tolls? Or just use the website and pay as needed? This is way too complicated and I’m sure creates for people who can’t navigate your maze of a website.

Didn’t Always Work

Didn’t work for all tolls. Had to pay by credit card twice.

NOT MY TOLLS!

I JUST signed up for a “Pay by Plate” account for two trips to O’Hare Airport. I just looked at my new and only account and I’m being charged for several tolls on the van that I rented. I can’t wait to see how this gets handled.

UPDATE: The young lady that took my call and handled this was very courteous and pleasant. She was able to get the erroneous tolls removed and my account straightened out right away.
AMAZING!
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Not Accurate

I am getting charges to my account but the app doesn’t show ANY trips. I feel I am just getting robbed by the Illinois tollway system.

Many glitches

there is a lot that can be improved within this app, it is very laggy and buggy.

Son uno ladrones

Se les paga y no resportan los pagos después le piden a uno soporte y buscan y dilatan la información no paguen con esta aplicación

Sean’s cars

Your app is very easy to navigate around, and accomplish tasks that you need to get done. Thank you.

Received Email saying it needed my CC #

I came to Official site

Wack

Doesn’t give you option to pay

Wordless

remember when we had to throw coins into a barrel; today it's a dream to walk by, thanks to Illinois tollway!!!!

Declined Amex

If you don’t accept American Express, it should tell you that when you enter the number.

GREAT PHONE HELP

I always get courteous, efficient help from your phone reps!

Bad app

Why is it so difficult just to pay a $3 toll? Both the app and the website are incredibly frustrating to use. I shouldn't be forced to create an account and store my payment information just for a one-time payment. All I want to do is pay the $3 and delete this app.

Screw Illinois and your tolls

Screw Illinois and your corrupt tools

Responder not working

My transponder is not working and I can’t reach a human to reset

Wi Driver

Love your Tollway🥇

Pay by plate

Can’t pay by plate once you sign up for ipass

NOT MY TOLLS!

I JUST signed up for a “Pay by Plate” account for two trips to O’Hare Airport. I just looked at my new and only account and I’m being charged for several tolls on the van that I rented. I can’t wait to see how this gets handled.

Horror

Uneasy, hard to understand. Hard to change things. Stupid and pathetic that a person can’t get a bill in the mail the way KY does their toll. Or open back up the road pay, for a person that goes through a toll once in a year