Love the restaurant, dislike the app
I love the overall idea for the app (rewards program mainly) but the execution needs to improve. Ordering via the app is painful as the Uber Eats integration isn’t the greatest, highly unstable.
Today’s example: I ordered 11AM, got an email confirmation but I had zero visibility into my order for the following steps (preparation and delivery). The embedded Uber Eats view in the app displayed shallow information in a format different than the standalone Uber Eats app so I couldn’t know at which stage my order was, or if the order was picked up. At some point it displayed “on your way” and predicted a 11:38AM delivery only for the same UI to reset moments past that ETA and go back to “preparing your order” with a new predicted delivery time of 12:20PM (?????). There was a clear bug here that screwed up my order - I usually receive it within 10min as I live nearby. This time around though I got a proper map so I could see where the driver was but my delivery preference did get lost and I had to meet the driver.
I would love to get rewards and order more often via the app but this Uber Eats integration is just atrocious. Via the Uber Eats app it works flawlessly.
Today’s example: I ordered 11AM, got an email confirmation but I had zero visibility into my order for the following steps (preparation and delivery). The embedded Uber Eats view in the app displayed shallow information in a format different than the standalone Uber Eats app so I couldn’t know at which stage my order was, or if the order was picked up. At some point it displayed “on your way” and predicted a 11:38AM delivery only for the same UI to reset moments past that ETA and go back to “preparing your order” with a new predicted delivery time of 12:20PM (?????). There was a clear bug here that screwed up my order - I usually receive it within 10min as I live nearby. This time around though I got a proper map so I could see where the driver was but my delivery preference did get lost and I had to meet the driver.
I would love to get rewards and order more often via the app but this Uber Eats integration is just atrocious. Via the Uber Eats app it works flawlessly.
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FFirehalk_
Doesn’t not accept debit cards
Does not accept visa debit/Mastercard debit. You should be able to pay with debit card and prepaid Mastercard/visa. The system only allows credit card payments. Update the payment processing to accept debit cards
TTheRatingRoom
Food is amazing. App is useless.
I cannot make a payment using Apple Pay ever. I always get the same error code.
JJacklyn777
Good Food, Horrible App
Re confirm once you have paid that you actually want to place the order!?! Otherwise the order doesn’t go through.
GAGreen Apple2
Has anyone ever been able to load this app?
The app just straight up doesn’t work. I want to order from here! I try even though it never works! Incredible clunky and doesn’t load any of the pages
___chay
