Food is amazing. App is useless.
I cannot make a payment using Apple Pay ever. I always get the same error code.
Good Food, Horrible App
Re confirm once you have paid that you actually want to place the order!?! Otherwise the order doesn’t go through.
Has anyone ever been able to load this app?
The app just straight up doesn’t work. I want to order from here! I try even though it never works! Incredible clunky and doesn’t load any of the pages
Broken
Every time I’ve gone into a store front I’m told I’m not a member and need to sign up despite having done so years ago. Every time I try to get back into my account it never works. The functionality to retrieve is broken.
Temporary password never works
Their authentication system is messed up. I tried to reset my password because I forgot what it is. When I try to log in with the temporary password they email me it tells me it’s incorrect.
App needs serious work to fix many bugs!
5 Stars for the food and restaurant
3 Stars for the App specifically.
Great restaurant and great food! And over all the app does get our orders done but with way too many consistent bugs that should be tested and fixed.
Every time I launch the app and go to Order I don’t see Power Bowls or Salads. Need to quit and relaunch.
Every time I am ready to pay for my order it fails on the last screen and have to re-log in. Happens with Credit Card option or Apple Pay option. My items are still in the cart (Apple Pay fails multiple time and I give up on this - so select credit card) so need to go through the check out process again.
Using a reward is very difficult as you have to select it as a method of payment and then pay the balance with a credit card and many times it fails to confirm and goes back to log in screen (see above).
When reviewing past orders there is no sort order (e.g. Date order newest to oldest) to these orders. They are scattered with some from a few weeks then one from last year then in the middle the last one. Makes it difficult if you want to review a recent custom order.
Using iPhone 14 Pro Max on Roger’s network or wifi same issues.
I have rebooted my iPhone and even delete the app and reinstalled it and still all these issues persist
Hopefully you can work on this as it makes it frustrating to use know I will always have to do things at least twice.
-Chris
3 Stars for the App specifically.
Great restaurant and great food! And over all the app does get our orders done but with way too many consistent bugs that should be tested and fixed.
Every time I launch the app and go to Order I don’t see Power Bowls or Salads. Need to quit and relaunch.
Every time I am ready to pay for my order it fails on the last screen and have to re-log in. Happens with Credit Card option or Apple Pay option. My items are still in the cart (Apple Pay fails multiple time and I give up on this - so select credit card) so need to go through the check out process again.
Using a reward is very difficult as you have to select it as a method of payment and then pay the balance with a credit card and many times it fails to confirm and goes back to log in screen (see above).
When reviewing past orders there is no sort order (e.g. Date order newest to oldest) to these orders. They are scattered with some from a few weeks then one from last year then in the middle the last one. Makes it difficult if you want to review a recent custom order.
Using iPhone 14 Pro Max on Roger’s network or wifi same issues.
I have rebooted my iPhone and even delete the app and reinstalled it and still all these issues persist
Hopefully you can work on this as it makes it frustrating to use know I will always have to do things at least twice.
-Chris
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Super Convenient
Perfect for ordering ahead and skipping the line in-store!
The best way to order Impact!!
The app is the best way to order takeout from Impact. I love the apple wallet feature that is included now.
User-Friendly!
The Impact APP is so convenient and easy to use! I am usually always in a rush and it’s so great that I can order ahead and my food will be ready for pickup when I get there. 😊 Also so many great rewards!
Loyalty Made Fun and Easy!
Super user friendly App. Great loyalty program with awesome deals and even better rewards.
Great for ordering ahead & awesome benefits!
Always a great experience ordering through the impact app! I love the ability to customize my order and have it ready when I arrive. The benefits of being in the loyalty program are also 💯. The coffee/broth subscriptions are the best deal in the city. Definitely a convenient way to eat healthy while on the go!!
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Too many steps and often not working.
Good food however App is difficult to use when rushing, they ask for your billing address also which is needless, can the bill not just be sent to one’s email address instead?
Also, the App is often down…this makes it a crap shoot on whether one can order here and when time is of the essence it messes life up and defeats the who purpose of the convenience of what ordering from an app provides.
Also, the App is often down…this makes it a crap shoot on whether one can order here and when time is of the essence it messes life up and defeats the who purpose of the convenience of what ordering from an app provides.
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All doesn’t open
White screen on iPhone 12 Pro. Nothing loads
App does not open iPhone 12 Pro running ios 15.6
App does not open iPhone 12 Pro running ios 15.6. White screen
App doesnt open
White screen
No Customer Support
Too often I have ordered something only to get home after picking it up and discover they messed up the order or forgot something. They need to refund/compensate for these things and improve their process internally so that it doesn’t keep happening.
Unable to register a new account
Account registration is broken.
Won’t let me register
Unfortunately the app doesn’t let me register
Not well designed
The navigation for menu items has bad UX.
Also the 50% for first order on app straight up doesn’t work.
Also the 50% for first order on app straight up doesn’t work.
Response from developer
We appreciate your feedback and want to look into this issue further. If you have further detail on the issue to share, please contact us at android@givex.com. Thank you.
Good app, but delivery is always late
While ordering with the app, delivery is always late for at least twice the time it was scheduled. Would be great if the scheduled timings are more accurate and you can clearly see a status of your order.
