Nice Facility
The club is very clean. Well run.
First day back exercising
Met with Tiffany, my trainer and she addressed my needs with strength training. Then after I had the exercise routine down I got to see the whole facility and the pools which were the main reason I joined. This place will help me get back In-Shape just fine.
Bathroom and Showers need better cleaning
I’m disappointed with the cleanliness of this gym. The bathrooms and showers are often dirty, and I’ve noticed the same trash left there from one day to the next. There are soap stains and buildup in the shower areas, which makes it seem like they are not cleaned regularly. The pool area also does not appear to be very clean.
The facility has large pools and good potential, but the lack of cleanliness is a major issue. Management needs to improve housekeeping and maintenance standards.
The facility has large pools and good potential, but the lack of cleanliness is a major issue. Management needs to improve housekeeping and maintenance standards.
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Rip Off
These people have lots of memberships and secret membership programs which creates a weird sort of inner sync them of people that get all kinds of benefits for much cheaper than other people that have to pay a lot. There is no transparency and how much they charge here total rip off.
Quality Facilities
Nice environment and very clean.
Disabled senior..
I got grandfathered during 2020 when memberships were down they were giving lifetime free membership to all seniors ( we wouldn’t be around long ha ha ) and so they grandfathered us in! now you guys are trying to take it back might be a time i’m gonna need it with osteoporosis, arthritis deteriorating disks so I’m requesting that you keep my status as grandfather in at no cost and just put my name in the system. Please!
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Too expensive
Prices keep going up and nothing has changed at our club so why is this happening ,time to move on? There’s so many other gyms that are cheaper.
Tasha
Tasha went above and beyond to help resolve my issue. I was almost in tears when I walked in. She managed to rectify everything in less than 2 minutes.
coo
this gym is ahh
This gym sucks
You can’t use other in shape gyms. Kinda lame
Overcrowded Class
It’s obvious that everyone who shows up for the silver fit class with Julie (8:00am T&Th) has not made a reservation. Way overcrowded. Ran out of equipment for the class. Not amused.
Frustrated and disappointed customer
It has been beyond disappointing the lack of customer service at the concord location. I left several messages for the manager and he never returned my call. I specifically made time to go in to talk to him. When i spoke with him about my concern and let him know i never got a call back from him, he never apologized or said anything about that. Again it was disappointing. Also, i specifically upgraded my membership so that i could reserve Rod’s 10:30am spin class which is the only reason i have a membership at in-shape is to take this class. Otherwise i would cancel my membership. However, due to popular demand and not enough bikes i cant even get into the class. Its hit or miss. Also, sometime in December the booking changed from 7 days prior to 8 days prior and we were never notified. I couldn’t get into the class and it kept saying it was booked and i had not idea why and that is when i left several messages for the manager to call me but he never did.
Extremely frustrated and disappointed customer!!!
Extremely frustrated and disappointed customer!!!
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Very helpful
Antionette was amazing she helped me get signed back up
Great place
Great clean place to workout
Monterey location 12/27/25
The gym was closed and there is no sign saying why it’s closed today. Is it really closed or did someone not show up to work? I hate that members are paying to use the gym and we can’t use it because it’s not open today and there’s no notification as to why? Can members get some kind of discount or something because this is not right and unprofessional. I just signed up too and makes me want to think twice if it’s worth it or not now.
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Overall good. Needs 1 feature
I buy my partners inshape membership. I go with her in the mornings. Love the place and equipment. However one complaint I wish the app offers is showing you roughly how busy it is. Couple other gym apps show you, for those days you can’t make the morning time and want to go when it’s less crowded. I say rough estimate because I know a lot use the guest pass but no matter what would still be a really good addition to the app
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They are not customer friendly
I opened up an account with them, then I attended one free section. And something happened and I did not go to that gym for 2 months. They charged me $177 and I went there to talk to them to understand and at least lower my price. They never did. It’s terrible experience as a new customer. I finally pay the $177 and now I’m closing my account.
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Team Lead
Antionette at Citrus Height was amazing to me and my wife
Please fix: Add to calendar at time of reserving/booking class or amenity
Please do simple fix: When I book a class, and it is confirmed, there is no option to immediately add to calendar. I must go find the place where class is described in another area of the app , and if I have booked it already, it gives me the option there to add to calendar. Please fix to be able to immediately add to calendar when reservation is made. Thanks!
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In shape Victorville
Clean friendly love it
