Toy Failed Within an Hour, No Support Without an Unboxing Video.
I purchased a toy car, and within an hour of opening the package, it completely stopped working. That alone raised serious concerns about the quality of the product.
When I contacted customer support, instead of helping resolve the issue, they insisted that I provide an unboxing video. Seriously, who records themselves opening every toy they buy? I had already shared the issue, but they refused to help without this video.
What makes this even more frustrating is that their website does not state that an unboxing video is mandatory for warranty or replacement claims. It only mentions it as a tip that may help resolve issues faster. That’s very different from making it a requirement after a product fails.
A company should stand behind the quality of its products. If a toy stops working within an hour of normal use, the first response should be to help the customer—not hide behind an unreasonable demand that was never clearly communicated as a condition for support.
Poor product quality and even poorer customer service. I won’t be purchasing from Includ again.
Response from developer
Hi There, We sincerely apologize for your disappointing experience with our product and support. We understand your frustration regarding the unboxing video requirement and product failure. Please send your Order ID, contact number, and a brief video of the issue to support@includ.com. We will promptly review and resolve your case. - Team INCLUD!
Recommend everyone to use
Response from developer
Hi Puloma, Thank you for your valuable feedback! 😊 We're glad to hear that you're finding the platform practical and useful for your everyday shopping needs. Your support motivates us to continue improving and providing a seamless shopping experience. -Team INCLUD
It's really good, I think it's good to like it!
Response from developer
Hi Achalesvara, Thank you for your feedback! 😊 We're delighted to hear that you love our unique brand collection. We’re always working to bring exciting styles and quality products together in one place. Your support means a lot to us! 💙✨ – Team INCLUD
Oh my goodness, it's a fine product among similar app!
Response from developer
Hi Anchita, Thank you for your thoughtful feedback! 😊 We're glad to hear that you find our product listings clear and easy to understand. We strive to make shopping simple and hassle-free, so it's great to know that the information provided helps you make confident choices. Your support means a lot to us! 💙✨ – Team INCLUD
Very nice!
Response from developer
Hi Saral, Thank you so much! 💯😊 We’re glad you’re enjoying the INCLUD app and appreciate your support. – Team INCLUD
