Very bad and complicated returns
I should’ve checked the reviews before ordering, return process is very difficult, you have to waste your time by entering order ID and sometimes app crashes. Luckily quality I’ve received is not bad, so after reading all the reviews I’ve decided not return the dress, I’ll keep it instead of waiting forever for the refund. While buying they say return for 7 days but after ordering they say it’s only a gift card, and i feel sorry for other girls who lost their money.
Update - i ordered a fleece pant for winter and the quality is very good, good job.
Update - i ordered a fleece pant for winter and the quality is very good, good job.
Show more
AAishwaryaas
DON’T BUY. Scammers with substandard product.
These people are scammers. They are using AI and photoshop for there inferior quality products. And when get into there changul and try to return the product they don’t refund you money and force you to take gift card.
The frustrating part is the next time when you buy something using same giftcard and you again get a poor quality product then they don’t take return. There excuse is that gift products can’t be returned.
If this the case why you are not allowing to refund on source account and forcing to take gift card. They are scammers. Don’t buy from them.
The frustrating part is the next time when you buy something using same giftcard and you again get a poor quality product then they don’t take return. There excuse is that gift products can’t be returned.
If this the case why you are not allowing to refund on source account and forcing to take gift card. They are scammers. Don’t buy from them.
Show more
SSanvii_
Extremely disappointed — Terrible fabric quality & unfair refund policy!
I had an awful experience shopping with Miss Mosa.
First, the product quality is unacceptable. The item was advertised as cotton, but what arrived was cheap, flimsy, and rough fabric. The colors and prints/stripes look dull, completely faded, and look nothing like the bright pictures shown online.
To make matters worse, their return and refund process is a complete trap. Instead of issuing a proper refund back to my original payment method, they forced a store credit note. On top of that, they deducted money from the credit note value instead of giving back the full amount!
Substandard clothes combined with unfair deductions make this brand not worth your money. Highly disappointed and will never purchase from Miss Mosa again. Save your money and shop elsewhere!
First, the product quality is unacceptable. The item was advertised as cotton, but what arrived was cheap, flimsy, and rough fabric. The colors and prints/stripes look dull, completely faded, and look nothing like the bright pictures shown online.
To make matters worse, their return and refund process is a complete trap. Instead of issuing a proper refund back to my original payment method, they forced a store credit note. On top of that, they deducted money from the credit note value instead of giving back the full amount!
Substandard clothes combined with unfair deductions make this brand not worth your money. Highly disappointed and will never purchase from Miss Mosa again. Save your money and shop elsewhere!
Show more
JJaina37087
Worst Customer Service Experience and Poor Quality Clothes
I ordered dresses 2 times from their app and both the dresses were of such poor quality not even worth half the price they charge for. Every time you return they deduct 100 rs from you and they don’t even provide a refund . You will get a gift card only from them with this money deducted.
Even if you give negative reviews they wont publish the same on their app , just some good reviews
These people are just scammers , fraudsters stealing money providing clothes that are of poor quality, see through
Literally one of the worst places to ever shop from
Even if you give negative reviews they wont publish the same on their app , just some good reviews
These people are just scammers , fraudsters stealing money providing clothes that are of poor quality, see through
Literally one of the worst places to ever shop from
Show more
AAnonymous_31July
This people are scammers
Extremely disappointing experience with Miss Mosa
I placed an order worth over ₹10,000 from Miss Mosa and was extremely disappointed with the quality of the clothes I received. The quality did not meet my expectations at all, so I returned the items on 16 August.
It has now been 15 days, and I have still not received my refund or an exchange.
The customer service experience has been even more frustrating. WhatsApp appears to be the only way to contact them, and every time I reach out, I am simply told that I am “in the queue.” Despite contacting them regularly for the past 15 days, I have received no proper response, no clear update, and no resolution.
For an order of over ₹10,000, this level of customer service is simply unacceptable. Customers should not have to repeatedly chase a brand for their own money or spend weeks trying to get a basic response.
Very disappointed with both the product quality and, more importantly, the after-sales service. I would strongly recommend being cautious before placing a high-value order with Miss Mosa.
I placed an order worth over ₹10,000 from Miss Mosa and was extremely disappointed with the quality of the clothes I received. The quality did not meet my expectations at all, so I returned the items on 16 August.
It has now been 15 days, and I have still not received my refund or an exchange.
The customer service experience has been even more frustrating. WhatsApp appears to be the only way to contact them, and every time I reach out, I am simply told that I am “in the queue.” Despite contacting them regularly for the past 15 days, I have received no proper response, no clear update, and no resolution.
For an order of over ₹10,000, this level of customer service is simply unacceptable. Customers should not have to repeatedly chase a brand for their own money or spend weeks trying to get a basic response.
Very disappointed with both the product quality and, more importantly, the after-sales service. I would strongly recommend being cautious before placing a high-value order with Miss Mosa.
Show more
RRitikaGadake
