Extremely disappointed — Terrible fabric quality & unfair refund policy!
I had an awful experience shopping with Miss Mosa.
First, the product quality is unacceptable. The item was advertised as cotton, but what arrived was cheap, flimsy, and rough fabric. The colors and prints/stripes look dull, completely faded, and look nothing like the bright pictures shown online.
To make matters worse, their return and refund process is a complete trap. Instead of issuing a proper refund back to my original payment method, they forced a store credit note. On top of that, they deducted money from the credit note value instead of giving back the full amount!
Substandard clothes combined with unfair deductions make this brand not worth your money. Highly disappointed and will never purchase from Miss Mosa again. Save your money and shop elsewhere!
First, the product quality is unacceptable. The item was advertised as cotton, but what arrived was cheap, flimsy, and rough fabric. The colors and prints/stripes look dull, completely faded, and look nothing like the bright pictures shown online.
To make matters worse, their return and refund process is a complete trap. Instead of issuing a proper refund back to my original payment method, they forced a store credit note. On top of that, they deducted money from the credit note value instead of giving back the full amount!
Substandard clothes combined with unfair deductions make this brand not worth your money. Highly disappointed and will never purchase from Miss Mosa again. Save your money and shop elsewhere!
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Worst Customer Service Experience and Poor Quality Clothes
I ordered dresses 2 times from their app and both the dresses were of such poor quality not even worth half the price they charge for. Every time you return they deduct 100 rs from you and they don’t even provide a refund . You will get a gift card only from them with this money deducted.
Even if you give negative reviews they wont publish the same on their app , just some good reviews
These people are just scammers , fraudsters stealing money providing clothes that are of poor quality, see through
Literally one of the worst places to ever shop from
Even if you give negative reviews they wont publish the same on their app , just some good reviews
These people are just scammers , fraudsters stealing money providing clothes that are of poor quality, see through
Literally one of the worst places to ever shop from
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This people are scammers
Extremely disappointing experience with Miss Mosa
I placed an order worth over ₹10,000 from Miss Mosa and was extremely disappointed with the quality of the clothes I received. The quality did not meet my expectations at all, so I returned the items on 16 August.
It has now been 15 days, and I have still not received my refund or an exchange.
The customer service experience has been even more frustrating. WhatsApp appears to be the only way to contact them, and every time I reach out, I am simply told that I am “in the queue.” Despite contacting them regularly for the past 15 days, I have received no proper response, no clear update, and no resolution.
For an order of over ₹10,000, this level of customer service is simply unacceptable. Customers should not have to repeatedly chase a brand for their own money or spend weeks trying to get a basic response.
Very disappointed with both the product quality and, more importantly, the after-sales service. I would strongly recommend being cautious before placing a high-value order with Miss Mosa.
I placed an order worth over ₹10,000 from Miss Mosa and was extremely disappointed with the quality of the clothes I received. The quality did not meet my expectations at all, so I returned the items on 16 August.
It has now been 15 days, and I have still not received my refund or an exchange.
The customer service experience has been even more frustrating. WhatsApp appears to be the only way to contact them, and every time I reach out, I am simply told that I am “in the queue.” Despite contacting them regularly for the past 15 days, I have received no proper response, no clear update, and no resolution.
For an order of over ₹10,000, this level of customer service is simply unacceptable. Customers should not have to repeatedly chase a brand for their own money or spend weeks trying to get a basic response.
Very disappointed with both the product quality and, more importantly, the after-sales service. I would strongly recommend being cautious before placing a high-value order with Miss Mosa.
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Estelle Corset Maxi Dress
Just wanted to say a BIG thank you for this gorgeous red dress!
From the quality of the satin to the perfect ruched detailing - I got compliments all day. It fit like a glove.
You’ve made my 30th birthday outfit so memorable. Words fall short, truly!
Can’t wait to shop again😍
From the quality of the satin to the perfect ruched detailing - I got compliments all day. It fit like a glove.
You’ve made my 30th birthday outfit so memorable. Words fall short, truly!
Can’t wait to shop again😍
Third class products. Poor quality clothes imported from South East Asian countries
Extremely poor customer service. Rude staff, no resolution. Lost over 10,000 ₹ because of their pathetic return and replacement policy. The coupon they gave me for return didn’t work at the checkout. Quality of clothes doesn’t match the website pictures at all. They were Alamode by Akanksha earlier and maybe to get rid of negative reviews and customer feedback, they have revamped to Miss Mosa or whatever. This is the first time I fell for a marketing gimmick and ended up losing my money.
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