Extremely disappointed — Terrible fabric quality & unfair refund policy!
I had an awful experience shopping with Miss Mosa.
First, the product quality is unacceptable. The item was advertised as cotton, but what arrived was cheap, flimsy, and rough fabric. The colors and prints/stripes look dull, completely faded, and look nothing like the bright pictures shown online.
To make matters worse, their return and refund process is a complete trap. Instead of issuing a proper refund back to my original payment method, they forced a store credit note. On top of that, they deducted money from the credit note value instead of giving back the full amount!
Substandard clothes combined with unfair deductions make this brand not worth your money. Highly disappointed and will never purchase from Miss Mosa again. Save your money and shop elsewhere!
First, the product quality is unacceptable. The item was advertised as cotton, but what arrived was cheap, flimsy, and rough fabric. The colors and prints/stripes look dull, completely faded, and look nothing like the bright pictures shown online.
To make matters worse, their return and refund process is a complete trap. Instead of issuing a proper refund back to my original payment method, they forced a store credit note. On top of that, they deducted money from the credit note value instead of giving back the full amount!
Substandard clothes combined with unfair deductions make this brand not worth your money. Highly disappointed and will never purchase from Miss Mosa again. Save your money and shop elsewhere!
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Worst Customer Service Experience and Poor Quality Clothes
I ordered dresses 2 times from their app and both the dresses were of such poor quality not even worth half the price they charge for. Every time you return they deduct 100 rs from you and they don’t even provide a refund . You will get a gift card only from them with this money deducted.
Even if you give negative reviews they wont publish the same on their app , just some good reviews
These people are just scammers , fraudsters stealing money providing clothes that are of poor quality, see through
Literally one of the worst places to ever shop from
Even if you give negative reviews they wont publish the same on their app , just some good reviews
These people are just scammers , fraudsters stealing money providing clothes that are of poor quality, see through
Literally one of the worst places to ever shop from
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This people are scammers
Extremely disappointing experience with Miss Mosa
I placed an order worth over ₹10,000 from Miss Mosa and was extremely disappointed with the quality of the clothes I received. The quality did not meet my expectations at all, so I returned the items on 16 August.
It has now been 15 days, and I have still not received my refund or an exchange.
The customer service experience has been even more frustrating. WhatsApp appears to be the only way to contact them, and every time I reach out, I am simply told that I am “in the queue.” Despite contacting them regularly for the past 15 days, I have received no proper response, no clear update, and no resolution.
For an order of over ₹10,000, this level of customer service is simply unacceptable. Customers should not have to repeatedly chase a brand for their own money or spend weeks trying to get a basic response.
Very disappointed with both the product quality and, more importantly, the after-sales service. I would strongly recommend being cautious before placing a high-value order with Miss Mosa.
I placed an order worth over ₹10,000 from Miss Mosa and was extremely disappointed with the quality of the clothes I received. The quality did not meet my expectations at all, so I returned the items on 16 August.
It has now been 15 days, and I have still not received my refund or an exchange.
The customer service experience has been even more frustrating. WhatsApp appears to be the only way to contact them, and every time I reach out, I am simply told that I am “in the queue.” Despite contacting them regularly for the past 15 days, I have received no proper response, no clear update, and no resolution.
For an order of over ₹10,000, this level of customer service is simply unacceptable. Customers should not have to repeatedly chase a brand for their own money or spend weeks trying to get a basic response.
Very disappointed with both the product quality and, more importantly, the after-sales service. I would strongly recommend being cautious before placing a high-value order with Miss Mosa.
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Estelle Corset Maxi Dress
Just wanted to say a BIG thank you for this gorgeous red dress!
From the quality of the satin to the perfect ruched detailing - I got compliments all day. It fit like a glove.
You’ve made my 30th birthday outfit so memorable. Words fall short, truly!
Can’t wait to shop again😍
From the quality of the satin to the perfect ruched detailing - I got compliments all day. It fit like a glove.
You’ve made my 30th birthday outfit so memorable. Words fall short, truly!
Can’t wait to shop again😍
Third class products. Poor quality clothes imported from South East Asian countries
Extremely poor customer service. Rude staff, no resolution. Lost over 10,000 ₹ because of their pathetic return and replacement policy. The coupon they gave me for return didn’t work at the checkout. Quality of clothes doesn’t match the website pictures at all. They were Alamode by Akanksha earlier and maybe to get rid of negative reviews and customer feedback, they have revamped to Miss Mosa or whatever. This is the first time I fell for a marketing gimmick and ended up losing my money.
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Terrible Experience
Their products are of extremely poor quality and the fitting is terrible. Not a single dress or clothing item I received met my expectations. On top of that, their customer service is very disappointing and causes unnecessary inconvenience to customers. They do not provide proper refunds, and the prices they charge are not justified by the quality of their products. It feels like customers are being overcharged for substandard items. Overall, the service and shopping experience have been very frustrating.
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Avoid This Website - False Promises & Forced Store Credits
Absolutely terrible experience.
Both products I ordered were of incorrect size despite following their size chart.
Their replacement process is extremely frustrating:
• 100 pickup fee
• Refund only via gift card
• No working customer care number
• Only slow WhatsApp responses
In my case, I was travelling soon and their chat support confirmed that replacement would be shipped immediately after pickup.
For 5 days, they kept assuring me that tracking ID would be shared and the replacement would reach in time.
At the last moment, they suddenly refused and said they will only issue gift card due to courier issue.
This was never agreed upon.
They delayed intentionally and then forced store credit instead of refund.
No response now when asking for refund.
Avoid ordering from here. They are scammers.
Both products I ordered were of incorrect size despite following their size chart.
Their replacement process is extremely frustrating:
• 100 pickup fee
• Refund only via gift card
• No working customer care number
• Only slow WhatsApp responses
In my case, I was travelling soon and their chat support confirmed that replacement would be shipped immediately after pickup.
For 5 days, they kept assuring me that tracking ID would be shared and the replacement would reach in time.
At the last moment, they suddenly refused and said they will only issue gift card due to courier issue.
This was never agreed upon.
They delayed intentionally and then forced store credit instead of refund.
No response now when asking for refund.
Avoid ordering from here. They are scammers.
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First impressions - Very good experience! Keep it up!
Writing this review after my very first purchase from Alamode which has left a good impression. First of all I would like to thank the team at Alamode by Akanksha for fulfilling the order in such quick time. Such good services really make the shopping experience enjoyable. The quality of the garments is very good. Appreciate the comfort and fit and feel of the fabric. The app is good and easy to navigate. My only suggestion to the team would be to add a few lines of description about the products in the app as that really helps while buying. Thank you.
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Poor customer support
I placed an order and received it on 30th Dec 2024, I returned the product because it was not as shown in the pictures and description. Today is 5th February 2025, I haven’t received any update, they took the product from me and I haven’t received any money yet as it’s still showing pending inspection. More than 1 month just to inspect the product. I was a frequent buyer from their website. But this is the first time I returned a product and got to know how poor their customer services are. You cannot directly speak to any executive and the only option to is WhatsApp where they keep you in queue. My money is also stuck as they will credit it in my account. It’s so frustrating.
Pathetic services
Pathetic services
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WARNING… be alert Worst site/ app ever.
I don’t want to give any star to this app but wanted to warn others about this site. I ordered a dress from this site which doesn’t fits me properly so I returned it they deducted the ₹100 charges for return ( for per product) & instead of refunding the money to the original payment method they shared a coupon no. Or gift card with deducted amount. My money got stucked & I can not use my money until i like any other dress & if you ordered any other dress they send used or cheap quality dress your money it totally wasted & even they don’t have customer service no. Or any other source to talk with the issues I’m trying to reach them but no reply’s from there side. I don’t understand what is the problem to refund the money back, if i have known before i never ever have purchased anything from this site. Worst site ever used until now. Please watch reviews before buying from this app.
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Poor service
I have very bad experience of this app
I have order a dress and after placing the order immediately i got to know that i have ordered wrong size I immediately sent email and text them on whatsapp but the did not make any changes they replied me after shipping, I have applied change before shopping.. and there is no option for cancellation of your order which is very bad. One more thing is they do not pay you back in your account or back to the source they give credit in there store which is valid till 13 months only..
I have order a dress and after placing the order immediately i got to know that i have ordered wrong size I immediately sent email and text them on whatsapp but the did not make any changes they replied me after shipping, I have applied change before shopping.. and there is no option for cancellation of your order which is very bad. One more thing is they do not pay you back in your account or back to the source they give credit in there store which is valid till 13 months only..
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Return/Exhange Policy
I have placed an order with Alamode and 3 of the items had size issue. I have requested for return/exchange but their exchange policy is not that smooth. So I have to place return for the items and opted for gift card. To my surprise they have deducted 100 rupees per item, which means 300 in total for return. They are delivery the items in one go but deducting amount separately for each item. I am not sure if this happens with others as well but definitely this is not right. Very bad customer service.
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Pathetic Customer Experience
I wish I read the comments here before. The reviews for the website are bad everywhere. Indeed feels like a scamming website with unfair exchange policies. You can exactly return once and then you are done. Whatever product you get, you have to keep it. They have been looting the customers like this without any consequences. Thinking customers are fools is just so unacceptable.
They have stopped responding on WhatsApp. I have exactly no way to reach out to them. Ridiculous experience.
They have stopped responding on WhatsApp. I have exactly no way to reach out to them. Ridiculous experience.
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Fraud and cheap
I tried it once keep charging money even when the size was not as per descriptions and customer support is even worst.
Suggest you to buy from amazon or other online platform but not from these ones.
Suggest you to buy from amazon or other online platform but not from these ones.
Bad quality
I humbly request you to please refund my amount ,I assure you once I feel like I again find myself committed to your Brand I will do the shopping but as of now I do not have any trust or interest as of now hence keeping 6k as a credit note is too much of money please understand I am a business woman too , this feels like a forced excercize towards customer ,
Please note that the dress was of Rayon material I cannot imagine wearing it bec it’s hot everywhere now in the description it was written something else due to which I even ordered it
Second your size of the co-ord was anything but large , and I category remember checking the size label and size description and only then ordering even here I have not received anything even close to L
Please refund my money bec at the moment and the nearest further I do not see myself using the credit note
Please note that the dress was of Rayon material I cannot imagine wearing it bec it’s hot everywhere now in the description it was written something else due to which I even ordered it
Second your size of the co-ord was anything but large , and I category remember checking the size label and size description and only then ordering even here I have not received anything even close to L
Please refund my money bec at the moment and the nearest further I do not see myself using the credit note
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No description of the products on the product page
The clothes especially the swimsuits are of good quality however the only drawback is the product description is missing on every product, whether the swimsuit or dress is padded or not, type of material, nothing is mentioned, so it becomes difficult to make up mind whether to place the order or not. Secondly, the products are a bit expensive as the same products are available on Ali Express at 1/3rd price.
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Customer care is pathetic
I ordered some clothes from the website. But once I ordered I face many issues. Firstly my order got delayed there was no update for 3 days. Once I tried to reach the customer support there was only bot present at the other end. There was a message that agent will reach back to you within 12 - 24 hrs but till now there is no response from customer support. Even though quality of clothes are good but customer support and delivery policy is really pathetic which spoil overall customer experience.
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Disappointed
I was really impressed by seeing the pictures of the dresses on the app but badly disappointed after getting the delivery of the product. The quality is very cheap and they are not as shown in the picture I feel like cheated. even the delivery charges are very high. They also charge reverse pick up. and again the second delivery they charge ,exchange option they have given. But it’s not actually done we have to return and re-order all of which is chargeable👎😣☹️
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Worst experience!
Please don't purchase anything from them and save your hard earned money. They will send defective products with big holes right in the middle and there is no way you will be getting your money back. The customer care does not even respond. I bought two times from them and both the times, the products had big holes in them. The quality is also not even worth half the money you spend on the products!
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Fake😓
Fake ! Worst and fraud app!!dont buy anything because they are not reply once u paid the money also they do not respond in email and WhatsApp worst experience in online shoping please don’t buy anything and dont pay advance 😓😓😓😓
