Toy Failed Within an Hour, No Support Without an Unboxing Video.
I purchased a toy car, and within an hour of opening the package, it completely stopped working. That alone raised serious concerns about the quality of the product.
When I contacted customer support, instead of helping resolve the issue, they insisted that I provide an unboxing video. Seriously, who records themselves opening every toy they buy? I had already shared the issue, but they refused to help without this video.
What makes this even more frustrating is that their website does not state that an unboxing video is mandatory for warranty or replacement claims. It only mentions it as a tip that may help resolve issues faster. That’s very different from making it a requirement after a product fails.
A company should stand behind the quality of its products. If a toy stops working within an hour of normal use, the first response should be to help the customer—not hide behind an unreasonable demand that was never clearly communicated as a condition for support.
Poor product quality and even poorer customer service. I won’t be purchasing from Includ again.
Response from developer
Hi There, We sincerely apologize for your disappointing experience with our product and support. We understand your frustration regarding the unboxing video requirement and product failure. Please send your Order ID, contact number, and a brief video of the issue to support@includ.com. We will promptly review and resolve your case. - Team INCLUD!
Recommend everyone to use
Response from developer
Hi Puloma, Thank you for your valuable feedback! 😊 We're glad to hear that you're finding the platform practical and useful for your everyday shopping needs. Your support motivates us to continue improving and providing a seamless shopping experience. -Team INCLUD
It's really good, I think it's good to like it!
Response from developer
Hi Achalesvara, Thank you for your feedback! 😊 We're delighted to hear that you love our unique brand collection. We’re always working to bring exciting styles and quality products together in one place. Your support means a lot to us! 💙✨ – Team INCLUD
Oh my goodness, it's a fine product among similar app!
Response from developer
Hi Anchita, Thank you for your thoughtful feedback! 😊 We're glad to hear that you find our product listings clear and easy to understand. We strive to make shopping simple and hassle-free, so it's great to know that the information provided helps you make confident choices. Your support means a lot to us! 💙✨ – Team INCLUD
Very nice!
Response from developer
Hi Saral, Thank you so much! 💯😊 We’re glad you’re enjoying the INCLUD app and appreciate your support. – Team INCLUD
very durable app
Response from developer
Hi Milan, Thank you so much! 💯😊 We’re glad you’re enjoying the INCLUD app and appreciate your support. – Team INCLUD
Always support this app
Response from developer
Hi Avantika, Thank you for your thoughtful feedback! 😊 We’re happy to hear that you find the categories well-structured and easy to navigate. Making browsing simple and hassle-free is always our goal. Your support means a lot to us! 💙 -Team INCLUD
Absolutely nothing to say, very good. Well done. .
Response from developer
HI Sahil, Thank you for your thoughtful feedback! 😊 We’re glad to hear that you find Includ smooth, practical, and reliable for shopping kids’ clothing online. Your support means a lot to us and motivates us to keep improving! 💙 -Team INCLUD
Sincere app
Response from developer
Hi Janhavi, Thank you for your kind feedback! 😊 We’re glad to know you find the app helpful and amazing. Your support means a lot to us! 💙 - Team INCLUD!
powerful ideal
Response from developer
Hi Aakash, Thank you for your kind feedback! 😊 We’re glad to know you find the app helpful and amazing. Your support means a lot to us! 💙 - Team INCLUD!
this app is good
Response from developer
Hi Farid, Thank you for your kind feedback! 😊 We’re glad to know you find the app helpful and amazing. Your support means a lot to us! 💙 - Team INCLUD!
have fun
Response from developer
Hi Tanaya, Thank you for your kind feedback! 😊 We’re glad to know you find the app helpful and amazing. Your support means a lot to us! 💙 - Team INCLUD!
good to recommend this
Response from developer
Hi Sumantra, Thank you for your kind feedback! 😊 We’re glad to know you find the app helpful and amazing. Your support means a lot to us! 💙 - Team INCLUD!
When will 5s be free to jump?
Response from developer
Hi Chintanika, Thank you for your thoughtful feedback! 😊 We’re so glad to hear that Includ makes it easy for you to explore multiple options and fits well into your busy schedule. It’s great to know you use the app often—your support means a lot to us! 💙 -Team INCLUD
It works very well, you can try it
Response from developer
Hi Hasit, Thank you for your thoughtful feedback! 😊 We’re glad to hear that the variety of clothing options across different age groups makes browsing easier for parents. Your support means a lot to us! 💙 -Team INCLUD
Easy to use, easy to use.
Response from developer
Hi Sushmita, Thank you for your thoughtful feedback! 😊 We’re glad to hear that the variety of clothing options across different age groups makes browsing easier for parents. Your support means a lot to us! 💙 -Team INCLUD
Have to use it all at once.
good application. you deserve to have! !
Response from developer
Hi Induma, Thank you so much! 😊 We’re glad you find the INCLUD app very excellent. Your support truly means a lot to us. – Team INCLUD
It's great, it's fast, and the interface is very personal
Response from developer
Hi Mahindra, Thank you for your amazing feedback! 😊 Glad you loved the easy returns, discounts, and free delivery. Your trust means everything to us! ✨ - Team INCLUD
Order delayed and after that cancelled
Response from developer
Hi Anukriti, We’re truly sorry to hear about this experience, and we understand how frustrating it must be to wait so long only to have the order cancelled. This is definitely not the experience we want for our customers. Your refund should have been processed immediately after the cancellation, so we’d like to urgently check this for you. Kindly share your Order ID and registered phone number with us at support@includ.com so we can resolve this on priority. Thank you for bringing this to our attention, we’re committed to fixing this for you at the earliest. – Team INCLUD
