IndusInd Bank User Reviews

Name: IndusInd Bank: Savings A/C, FD
Rating: 4.7 (2016 reviews)

IndusInd Bank: Savings A/C, FD

IndusInd Bank Limited

💰 Finance

What users say

Summarized from real user reviews of IndusInd Bank. Based on 2K reviews and a 4.7/5 average, it highlights the 2 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly interface for NRIs
🚀Simple login process

Negative things

🐛Does not support US/international phone numbers
🐛Unable to find/login with registered numbers
🐛No provision to migrate from earlier app version

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible app

For a bank with repute, this app is from the middle ages, ill designed, very buggy and very poor customer experience. Makes you lose trust in the bank's ability to serve customers well

ashpuri

19 days ago

Horrible bank

Horrible customer service

Horrible1798

20 days ago

Vasthutech

Best

Anu@570127

24 days ago

Trouble logging in always

I often have trouble logging in to the app. It asks for phone verification each time which is a nuisance

amujag

a month ago

Good services

User friendly operations

parakkatil

a month ago

Always Down Servers

Keep on having to delete and reinstall the app as every time I go to log in, the app usually has some sort of server issues. App Server is Down - Try Again Later but if you uninstall and reinstall the app it lets you use it. Has been happening for last few weeks non stop.

PLALJP

a month ago

Best and quickest solution for NRI

I had an excellent experience opening my NRI account with IndusInd Bank. The process was smooth, completely digital, and hassle-free. The customer service team was highly professional and guided me through every step of the paperwork. Truly top-notch service for NRIs!

Etanraj

2 months ago

Pathetic !

Absolutely pathetic app update and even worse customer support. For over 15 years, my family has had multiple accounts (parents, etc.) officially linked to my single mobile number. The old app handled this perfectly. The new Indie app update completely locked me out, forcing a "one number, one account" restriction.

Here is the ultimate failure: The bank gladly opens and links innumerable accounts to one number at the branch level, but the Indie app team blocks you from accessing them. If the Indie app’s logic is more important than core banking rules, the bank should just immediately terminate all our family accounts!

When you call the support staff, they are utterly pathetic and irresponsible. They have zero connection with the banking department and offer no solutions. They ruined a perfectly functional app. Avoid this bank if you manage family portfolios

Vishaljain84

2 months ago

service transfer

Very fast and easy but secure

Second less One

2 months ago

Cannot even do a NRE FD

The app wouldn’t allow you to open a FD - be disappointed if you are an a NRI trying to use to this app to manage your Deposits

vsppp85

3 months ago

Very error prone

Errors all over with no clear explanation on how to resolve the error.
Example, trying to transfer a small amount of money, keeps erroring out saying invalid transfer reference id. What does it mean? Same transfer works if i were to change from imps to neft. Shouldn’t the application not direct you to that?

Late_to_Cloud (and AI )

3 months ago

Response from developer

Hi! This is not the experience we want for our customers. Please email us the details at socialm@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank

Otp in transfer

Otp took too long. Had to try three times . Came only on email not on register phone. Please fix your problem.

anju200

4 months ago

Response from developer

Good

Smooth

Ananth302

4 months ago

New update is a mess

This new update does not show my credit cards which were shown earlier

Mac6D5

5 months ago

Response from developer

Smooth Account Opening, But App Signup Issues Are Frustrating

I recently opened an account and was genuinely impressed with how smooth and seamless the onboarding process was. It was quick, straightforward, and left a very positive first impression.
However, that has unfortunately been the only good part of my experience so far. When I tried to sign up on the app and selected the Aadhaar card option, it simply did not work. Despite clicking multiple times, nothing happened. A basic feature like this failing to function properly is quite disappointing.
This issue makes me question whether opening an account here was the right decision. I hope the technical problems are addressed soon.

bharat774

5 months ago

Response from developer

Hi! We are sorry for the inconvenience caused. Kindly share your concern along with the error image (if any) at socialm@indusind.com for further assistance. Thanks, Alen - Team INDIE

Poor service

My acc is in debit freeze in just after 1week of opening an account..Its been 7 months my account is lock everytime i visit their branch they just say 1 week & 1 week but its been 7 months i cant withdraw any funds my money got stucked .very poor service I recommend not to open any account they will make you cry .you cant even use your own money..
Even after completely all the verification still they couldn’t unlock my account

Zeey rai

5 months ago

Response from developer

Hi! We are sorry for the inconvenience caused. Kindly share your concern along with the complaint ID at socialm@indusind.com for further assistance. Thanks, Alen - Team INDIE

Poor service

Zeey rai

5 months ago

Response from developer

Hi! We are sorry for the inconvenience caused. Kindly share your concern along with the complaint ID at socialm@indusind.com for further assistance. Thanks, Alen - Team INDIE

Pathetic experience for Credit Card users

The app is completely useless and poorly designed for standalone credit card users. Even after logging in with my registered mobile number, I cannot see my card details. Every time I try to add the card, I get an error saying "no card available," yet there is no clear option to link or manage an existing card.
It feels like the app is intentionally forcing me to open a savings account just to access my own credit card data. The UI is a trap—if I’m a credit card customer, I should be able to see my statement and pay bills without being harassed to open more accounts. Please fix these bugs and provide a direct "Link Credit Card" feature that actually works.

Suraj.Yadav

5 months ago

Response from developer

Hi! We are sorry for the inconvenience caused. Kindly share your concern along with the error image (if any) at indie.social@indusind.com for further assistance. Thanks, Alen - Team INDIE

Anilkumar I Danawala

Good service

Anudhan

5 months ago

Authentication Error Sorry, there seems to be an issue with registering your details on the app.

I have registered multiple times, each time registration will complete and will receive text message saying successfully completed reregistration process. Then will setup the mpin and face id, that will also show “Touch ID / Face ID has been enabled successfully. You can now use Touch ID /
Face ID to login on INDIE.” The moment I click Okay button app will take to next window showing “Authentication Error
Sorry, there seems to be an issue with registering your details on the app.” Then I need to delete the app and download again and redo the while step again. In the end same issue.

Roshanashrafs

6 months ago

Response from developer

Hi! This is not the experience we want you to have with INDIE. Please drop us an email at indie.social@indusind.com and we will get it checked from our end. Thanks, Munmun- Team INDIE