Hiccups in setting up
Sorry to use this place for a bug feedback , I couldn’t find any other place
Trying to use the app on iOS. On the start up page to set up the app ( both with debit card and passport) , there is a keyboard that comes up to the enter the details
The bug is that the keyboard doesn’t go down after the details are entered . So you can’t confirm and go to the next page and you are stuck . This is a high priority user experience problem that doesn’t let me use the app
Trying to use the app on iOS. On the start up page to set up the app ( both with debit card and passport) , there is a keyboard that comes up to the enter the details
The bug is that the keyboard doesn’t go down after the details are entered . So you can’t confirm and go to the next page and you are stuck . This is a high priority user experience problem that doesn’t let me use the app
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Worst Bank Worst Service Worst Staff
I have been trying to get my loan statement for the loan. I have been paying for the past one and a half year for IndusInd after one and a half year they
Decide that their mandate which was definitely working earlier. Not working for that for three consecutive months, they bounced my EMI in spite of having sufficient account in the balance. Then they decided that it’s high time we should charge her. They started charging me five ₹90 for bouncing charges which you was auto debited. There was no issue that when I complaint when I requested for loan statement at my email ID is registered, but my loan is active. I tried to call on customer care service, I’ve raised email complaints. I’ve done everything from my end, but there was no support stating to visit branch. Just to get the Ac sorted, which was branches which is Bank’s fault, which is they are not able to manage now. I have done online and they request me to go to branch to update my email ID also because they cannot send a role statement with a loan. I’ve been paying for the EMI and half years because they were forgot to receive my email ID and when I said you could send me on WhatsApp, you can give me a corruption. Everybody does that they’re not able to do that. So I mean amazing isn’t it amazing worst Bank worst Customer Care service Lution customer centric behaviour. The worst bank you can go to never never never ever do anything with IndusInd Bank. This is the worst bank in the world.
Decide that their mandate which was definitely working earlier. Not working for that for three consecutive months, they bounced my EMI in spite of having sufficient account in the balance. Then they decided that it’s high time we should charge her. They started charging me five ₹90 for bouncing charges which you was auto debited. There was no issue that when I complaint when I requested for loan statement at my email ID is registered, but my loan is active. I tried to call on customer care service, I’ve raised email complaints. I’ve done everything from my end, but there was no support stating to visit branch. Just to get the Ac sorted, which was branches which is Bank’s fault, which is they are not able to manage now. I have done online and they request me to go to branch to update my email ID also because they cannot send a role statement with a loan. I’ve been paying for the EMI and half years because they were forgot to receive my email ID and when I said you could send me on WhatsApp, you can give me a corruption. Everybody does that they’re not able to do that. So I mean amazing isn’t it amazing worst Bank worst Customer Care service Lution customer centric behaviour. The worst bank you can go to never never never ever do anything with IndusInd Bank. This is the worst bank in the world.
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Worst Banking App
Probably one of the worst banking apps out there. Let’s start with unable to login due to sim binding. Great for local accounts but what about NRI’s? The phone number associated with my account is my fathers who operates it on regular basis but I am in the UK. Previous app allowed this to happen but now the Indie app cannot.
Secondly, no other alternative to login which by the way other Indian banks are allowing for if you do not have the number which in my wife’s case happened whereby for some odd reason the mobile number got locked (because we hadn’t been to India in over 5 years and some kyc issue. Now to resolve it we needed to be in India physically apparently). However, now even she cannot login by the new Indie app and is stuck between a rock and hard place.
Basically, neither of us can use phone banking anymore and have to use web banking which works by the way every time.
Secondly, no other alternative to login which by the way other Indian banks are allowing for if you do not have the number which in my wife’s case happened whereby for some odd reason the mobile number got locked (because we hadn’t been to India in over 5 years and some kyc issue. Now to resolve it we needed to be in India physically apparently). However, now even she cannot login by the new Indie app and is stuck between a rock and hard place.
Basically, neither of us can use phone banking anymore and have to use web banking which works by the way every time.
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Worst services worst app worst net banking
I have been using my IndusInd Bank account as my savings and emergency fund, with the expectation that I would be able to access and transfer my money whenever necessary. However, despite making repeated attempts, I am still unable to transfer my own funds to another account.
This is completely unacceptable and extremely frustrating. It defeats the entire purpose of maintaining a bank account, especially for emergencies. You claim to make banking “easy,” but this experience has been anything but easy. I should not have to struggle to access or transfer my own money.
I have made every possible effort to resolve this issue, yet there has been no satisfactory solution. I am extremely disappointed with the service and seriously questioning how I can continue to trust IndusInd Bank with my savings if I cannot access my funds when I need them.
Resolve this issue immediately and provide a clear explanation for why I am unable to transfer my money.
This is completely unacceptable and extremely frustrating. It defeats the entire purpose of maintaining a bank account, especially for emergencies. You claim to make banking “easy,” but this experience has been anything but easy. I should not have to struggle to access or transfer my own money.
I have made every possible effort to resolve this issue, yet there has been no satisfactory solution. I am extremely disappointed with the service and seriously questioning how I can continue to trust IndusInd Bank with my savings if I cannot access my funds when I need them.
Resolve this issue immediately and provide a clear explanation for why I am unable to transfer my money.
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Confusing
The app is quite confusing for customers. The loan amount is shown, but there is no clear monthly EMI/payment breakdown or repayment table. As a user, it is difficult to understand how much I need to pay every month, for how many months, and what the total repayment amount will be.
On top of that, the support information is a major issue. The email/contact options don’t appear to be working, and there are no clearly available phone numbers to contact for assistance.
Please add a proper EMI/repayment schedule and provide working customer-support email and phone contact details. These are essential for a loan app where users need clear financial information and reliable support.
On top of that, the support information is a major issue. The email/contact options don’t appear to be working, and there are no clearly available phone numbers to contact for assistance.
Please add a proper EMI/repayment schedule and provide working customer-support email and phone contact details. These are essential for a loan app where users need clear financial information and reliable support.
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