Why I Wouldn’t Recommend IndusInd Bank for a Business Current Account
Based on my experience, I wouldn’t recommend IndusInd Bank for a business current account.
The business banking apps are not very user-friendly. Even basic tasks like viewing debit card details, enabling online/international transactions, managing UPI, or applying for a cheque book often involve complex flows or require assistance from customer support or the branch.
Another challenge is the multiple apps - IndusInd Direct, IndusInd Business, and others which makes it confusing to understand which app should be used for which purpose.
For business banking, especially in urgent situations, the overall experience feels heavily dependent on manual support rather than self-service. I believe there’s significant room for improvement in the digital banking experience.
The business banking apps are not very user-friendly. Even basic tasks like viewing debit card details, enabling online/international transactions, managing UPI, or applying for a cheque book often involve complex flows or require assistance from customer support or the branch.
Another challenge is the multiple apps - IndusInd Direct, IndusInd Business, and others which makes it confusing to understand which app should be used for which purpose.
For business banking, especially in urgent situations, the overall experience feels heavily dependent on manual support rather than self-service. I believe there’s significant room for improvement in the digital banking experience.
Show more
Poor experience
Very poor experience with the Indus Direct app.
The app keeps crashing or not working properly again and again. Sometimes it shows “Application Under Maintenance” without any prior notice, which makes it very difficult to manage important business transactions.
I am already a registered user, but the app is again asking me to register instead of giving a proper login option. There is no clear way to log in, which is very frustrating.
For a corporate banking app, this kind of instability and confusion is not acceptable. Please fix the login issue and improve app reliability.
The app keeps crashing or not working properly again and again. Sometimes it shows “Application Under Maintenance” without any prior notice, which makes it very difficult to manage important business transactions.
I am already a registered user, but the app is again asking me to register instead of giving a proper login option. There is no clear way to log in, which is very frustrating.
For a corporate banking app, this kind of instability and confusion is not acceptable. Please fix the login issue and improve app reliability.
Show more
Response from developer
Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank
Worst app and worst customer service
Never ever use this bank, customer service is extremely poor. The bank manager nehra arora is worst
Response from developer
Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank
Worse banking app
I seriously wonder - how a bank can have such messed up apps. 75% of the time app doesn’t work.
Like how do you end up spending millions of $ to build apps that don’t work. The message states ‘Application is under maintenance - to improve user experience’. It keeps getting worse after each update.
Get your Ssst together guys!
Like how do you end up spending millions of $ to build apps that don’t work. The message states ‘Application is under maintenance - to improve user experience’. It keeps getting worse after each update.
Get your Ssst together guys!
Show more
Response from developer
Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank
Re register
Whenever I login from my phone , it asks to register repeatedly,
