Worst experience
An app meant for business users should be dependable. HDFC needs to address these recurring technical problems and improve customer support. Until then, I cannot recommend this app to other merchants.
Response from developer
Hi Ahmed, we sincerely regret to hear about your experience and understand your concern. To help us address this matter, we request you to please visit our Merchant Help and Support portal at https://explore.hdfcbankvyapar.com/helpandsupport?role=owner and raise a service request. Our concerned team will review and assist you further.
SmartHub Vyapar App Not Opening on iOS
Response from developer
Hi Ganesh, we sincerely regret to hear about your experience and understand your concern. To help us address this matter, we request you to please visit our Merchant Help and Support portal at https://explore.hdfcbankvyapar.com/helpandsupport?role=owner and raise a service request. Our concerned team will review and assist you further.
Very supportive app have two worst updates
Response from developer
Hi, we regret to hear about your experience and value your feedback. To address your concern, please visit our Merchant Help and Support at https://explore.hdfcbankvyapar.com/helpandsupport?role=owner and raise a service request.
Not showing transaction
Also support team only saying they have technical issues but they can’t solve it.
Response from developer
Hi Dhaval, we regret to hear about your experience and value your feedback. To address your concern, please visit our Merchant Help and Support at https://explore.hdfcbankvyapar.com/helpandsupport?role=owner and raise a service request.
Avoid HDFC SmartHub Vyapar at All Costs!
The platform is clunky, slow, and prone to errors. I've had to restart transactions multiple times due to technical glitches.
But what's even more frustrating is the lack of customer support. I've called their helpline multiple times, only to be put on hold for hours
To top it all off, their security measures are laughable. when I reported it to them, they took weeks to investigate and resolve the issue.
Overall, HDFC SmartHub Vyapar is a disaster. I would not recommend it to anyone. They need to seriously overhaul their platform, customer support, and security measures before they can even think about competing with other payment gateways.
- Clunky and error-prone platform
- Poor customer support
- Exorbitant fees and hidden charges
- Laughable security measures
*Recommendation:* Avoid HDFC SmartHub Vyapar at all costs. Look for alternative payment gateways that actually care about their customers."
