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Dear Paytm Money Support Team, I am writing to express my deep dissatisfaction regarding the unresolved issue with my Paytm Money account. For the past 18 days, I have been unable to add or delete my bank account. I have raised this concern repeatedly through emails and support tickets on an almost daily basis, but the issue remains unresolved. Every time I contact your support team, I receive the same response stating that the issue will be resolved within 2 daysand that I need to wait until the Paytm Payments Bank account is removed, after which I will be able to add another bank account as my primary account. However, despite waiting patiently and following all the instructions provided, nothing has changed. This continuous delay and repetitive responses without any actual resolution are completely unacceptable. My investments and account operations are being affected due to this issue, and it has caused significant inconvenience. I request you to: Resolve this issue immediately. Enable me to add or delete my bank account without any further delay. Provide a clear explanation for why this issue has remained unresolved for 18 days despite multiple follow-ups. Share a definite timeline for resolution instead of providing generic "2-day" responses. If this matter is not resolved immediately, I will have no option but to escalate the issue to the appropriate regulatory authorities, including SEBI and the online grievance platforms, as I have sufficient records of all my follow-up emails and support requests. I expect a prompt resolution and a meaningful response instead of another standard template reply. Regards,
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Response from developer
Hi Pulki! We’d like to take a closer look and help you. For privacy reasons, please raise a ticket at http://cst.p-y.tm/62500BCDBBI. It will make the follow-up easy and help us to track the order and transaction details effectively. We hope you’ll reconsider your rating once we’ll get back with a resolution. Thanks!
Please go back to the old businesses settlement interface
Dear Paytm Business Team,
I would like to share some feedback regarding the recent changes made to the business settlement interface. The earlier version was extremely clear and easy to understand — it specifically mentioned the payment date (e.g., “Full day – 24th September”) along with the settlement date (e.g., “Settled on 25th September”).
This clear bifurcation made it simple to track daily transactions and settlements without any confusion. In the current interface, however, it’s difficult to identify which payments correspond to which day, since the settlement date and transaction date are not as distinctly separated. It now requires additional effort and manual calculation to figure out which payments were settled for which day’s transactions, making the process less user-friendly.
I sincerely request you to consider bringing back the previous interface layout or at least include clear day-wise labels like before. The old format was much more intuitive and helped business users like us to manage and reconcile transactions effortlessly.
Thank you for your time and for continuously improving the Paytm Business experience. I hope this suggestion will be taken into consideration for upcoming updates.
I would like to share some feedback regarding the recent changes made to the business settlement interface. The earlier version was extremely clear and easy to understand — it specifically mentioned the payment date (e.g., “Full day – 24th September”) along with the settlement date (e.g., “Settled on 25th September”).
This clear bifurcation made it simple to track daily transactions and settlements without any confusion. In the current interface, however, it’s difficult to identify which payments correspond to which day, since the settlement date and transaction date are not as distinctly separated. It now requires additional effort and manual calculation to figure out which payments were settled for which day’s transactions, making the process less user-friendly.
I sincerely request you to consider bringing back the previous interface layout or at least include clear day-wise labels like before. The old format was much more intuitive and helped business users like us to manage and reconcile transactions effortlessly.
Thank you for your time and for continuously improving the Paytm Business experience. I hope this suggestion will be taken into consideration for upcoming updates.
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Worst service
Worst app , there is no customer care number from which you can connect only one AI based chat process where you cant receive any solution.
Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback.
And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer's concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service.
Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback.
And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer's concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service.
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No customer support at all
Worst upi platform especially for business. Never ever install a sound box of paytm they offer no customer support and keeps on charging you.
Worst app of all fraud paytm
I recently opened my paytm business account and I was told there will be no charges for anything by the agent but after all the formalities he said soundbox fee has to be paid and I paid it after that I was told by that fraud person that if we don’t do any transactions then paytm will charge money later I noticed that there is charge on transaction done by customer via rupay credit card after considering all this I requested to close my account but another agent arrived and only took the soundbox for which I paid rupees and now I am requesting them for more than 10 days to deactivate my account fully but they are not responding at all even the fraud guy who opened my account says on phone I will come today I will come tomorrow but he never arrives this app is a scam and I request everyone to avoid such services as they are totally fraud they are not deactivating my account and today that guy again said the same thing that I will come and I know no one will come I just want my account deactivated of paytm business please suggest me should I report to cyber crime for the issue
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