Please go back to the old businesses settlement interface
Dear Paytm Business Team,
I would like to share some feedback regarding the recent changes made to the business settlement interface. The earlier version was extremely clear and easy to understand — it specifically mentioned the payment date (e.g., “Full day – 24th September”) along with the settlement date (e.g., “Settled on 25th September”).
This clear bifurcation made it simple to track daily transactions and settlements without any confusion. In the current interface, however, it’s difficult to identify which payments correspond to which day, since the settlement date and transaction date are not as distinctly separated. It now requires additional effort and manual calculation to figure out which payments were settled for which day’s transactions, making the process less user-friendly.
I sincerely request you to consider bringing back the previous interface layout or at least include clear day-wise labels like before. The old format was much more intuitive and helped business users like us to manage and reconcile transactions effortlessly.
Thank you for your time and for continuously improving the Paytm Business experience. I hope this suggestion will be taken into consideration for upcoming updates.
I would like to share some feedback regarding the recent changes made to the business settlement interface. The earlier version was extremely clear and easy to understand — it specifically mentioned the payment date (e.g., “Full day – 24th September”) along with the settlement date (e.g., “Settled on 25th September”).
This clear bifurcation made it simple to track daily transactions and settlements without any confusion. In the current interface, however, it’s difficult to identify which payments correspond to which day, since the settlement date and transaction date are not as distinctly separated. It now requires additional effort and manual calculation to figure out which payments were settled for which day’s transactions, making the process less user-friendly.
I sincerely request you to consider bringing back the previous interface layout or at least include clear day-wise labels like before. The old format was much more intuitive and helped business users like us to manage and reconcile transactions effortlessly.
Thank you for your time and for continuously improving the Paytm Business experience. I hope this suggestion will be taken into consideration for upcoming updates.
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Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback.
And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer's concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service.
Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback.
And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer's concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service.
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