Service
good Service my business profile 🙏
Response from developer
Hi, We’d like to take a closer look and help you. For privacy reasons, please raise a ticket at http://cst.p-y.tm/62502BCwwx0. It will make the follow-up easy and help us to track the query effectively. We hope you’ll reconsider your rating once we’ll get back with a resolution. Thanks!
Business
Keep doing for your good service
Response from developer
Hi, Thanks for your rating of 5 stars. Please try our services like Payments, UPI, Recharge and Bill Payments, Gold, Gift Vouchers, Travel and more.
New
Dear Paytm Money Support Team, I am writing to express my deep dissatisfaction regarding the unresolved issue with my Paytm Money account. For the past 18 days, I have been unable to add or delete my bank account. I have raised this concern repeatedly through emails and support tickets on an almost daily basis, but the issue remains unresolved. Every time I contact your support team, I receive the same response stating that the issue will be resolved within 2 daysand that I need to wait until the Paytm Payments Bank account is removed, after which I will be able to add another bank account as my primary account. However, despite waiting patiently and following all the instructions provided, nothing has changed. This continuous delay and repetitive responses without any actual resolution are completely unacceptable. My investments and account operations are being affected due to this issue, and it has caused significant inconvenience. I request you to: Resolve this issue immediately. Enable me to add or delete my bank account without any further delay. Provide a clear explanation for why this issue has remained unresolved for 18 days despite multiple follow-ups. Share a definite timeline for resolution instead of providing generic "2-day" responses. If this matter is not resolved immediately, I will have no option but to escalate the issue to the appropriate regulatory authorities, including SEBI and the online grievance platforms, as I have sufficient records of all my follow-up emails and support requests. I expect a prompt resolution and a meaningful response instead of another standard template reply. Regards,
Show more
Response from developer
Hi Pulki! We’d like to take a closer look and help you. For privacy reasons, please raise a ticket at http://cst.p-y.tm/62500BCDBBI. It will make the follow-up easy and help us to track the order and transaction details effectively. We hope you’ll reconsider your rating once we’ll get back with a resolution. Thanks!
Please go back to the old businesses settlement interface
Dear Paytm Business Team,
I would like to share some feedback regarding the recent changes made to the business settlement interface. The earlier version was extremely clear and easy to understand — it specifically mentioned the payment date (e.g., “Full day – 24th September”) along with the settlement date (e.g., “Settled on 25th September”).
This clear bifurcation made it simple to track daily transactions and settlements without any confusion. In the current interface, however, it’s difficult to identify which payments correspond to which day, since the settlement date and transaction date are not as distinctly separated. It now requires additional effort and manual calculation to figure out which payments were settled for which day’s transactions, making the process less user-friendly.
I sincerely request you to consider bringing back the previous interface layout or at least include clear day-wise labels like before. The old format was much more intuitive and helped business users like us to manage and reconcile transactions effortlessly.
Thank you for your time and for continuously improving the Paytm Business experience. I hope this suggestion will be taken into consideration for upcoming updates.
I would like to share some feedback regarding the recent changes made to the business settlement interface. The earlier version was extremely clear and easy to understand — it specifically mentioned the payment date (e.g., “Full day – 24th September”) along with the settlement date (e.g., “Settled on 25th September”).
This clear bifurcation made it simple to track daily transactions and settlements without any confusion. In the current interface, however, it’s difficult to identify which payments correspond to which day, since the settlement date and transaction date are not as distinctly separated. It now requires additional effort and manual calculation to figure out which payments were settled for which day’s transactions, making the process less user-friendly.
I sincerely request you to consider bringing back the previous interface layout or at least include clear day-wise labels like before. The old format was much more intuitive and helped business users like us to manage and reconcile transactions effortlessly.
Thank you for your time and for continuously improving the Paytm Business experience. I hope this suggestion will be taken into consideration for upcoming updates.
Show more
Worst service
Worst app , there is no customer care number from which you can connect only one AI based chat process where you cant receive any solution.
Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback.
And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer's concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service.
Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback.
And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer's concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service.
Show more
