Easy Great app
Response from developer
Hi, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!
Pixel credit card and Payzapp
It has been more than a week since I received and activated the card, yet I am still unable to add it to the app, set a PIN, manage transaction controls, or access basic card features. A credit card is supposed to be ready for use after activation, but this card remains practically unusable.
What makes the experience even worse is the PayZapp app. The app is unresponsive, fails to recognize the card, and offers little to no assistance in resolving the issue. I have raised multiple support tickets, spent considerable time following up, and repeatedly explained the same problem, but no effective solution has been provided.
To make matters worse, I even visited a bank branch seeking assistance, only to find that they were unable to help or provide any meaningful resolution. Being redirected between customer support, the app, and the branch without anyone taking ownership of the issue has been incredibly frustrating.
The lack of coordination between the card services, app functionality, customer support, and branch staff is extremely disappointing. Customers should not have to spend weeks chasing support just to perform basic tasks such as setting a PIN or managing their card.
I expected a seamless digital banking experience, but instead encountered technical issues, poor support, and endless frustration. My dissatisfaction is beyond measure, and based on my experience so far, I would not recommend this card to anyone until these issues are properly addressed.
Response from developer
Hi, we regret the inconvenience caused. Kindly help us with the ticket ID which you may have received for us to look into the matter.
Shopping not functional for the last several months!
Response from developer
Hi Vikram, this is not the experience we want you to have. Please raise a ticket at https://cs.payzapp.hdfcbank.com/plutus/helpcenter/ and quote reference ID PZ25052600027. Our team will look into this right away and get back to you with an update.
PayZapp
Response from developer
Hi, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!
Total useless for NRIs
Response from developer
Hi Priyanjan, this is not the experience we want you to have. Can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ01052600003 to share your feedback. Our team will get back to you shortly!
