PayZapp UPI, Pixel Credit Card User Reviews

Name: PayZapp UPI, Pixel Credit Card
Rating: 4.8 (1319 reviews)

PayZapp UPI, Pixel Credit Card

HDFC Bank Ltd.

💰 Finance

Customer Experience

Positive experience25.5% of reviews

Neutral7.8% of reviews

Negative experience66.7% of reviews

~ Based on 51 written reviews from the US App Store.

What users say

Summarized from real user reviews of PayZapp UPI, Pixel Credit Card. Based on 1.3K reviews and a 4.8/5 average, it highlights the 5 negatives reviewers mention most about this Finance app.

Negative things

🚫Unable to login with US phone number
🚫App not working for international customers
🚫No option to change country code from default +91
🐛App freezes and crashes
🚫Useless for US-based NRI customers

Is PayZapp UPI, Pixel Credit Card Safe?

PayZapp UPI, Pixel Credit Card appears safe based on user ratings. AppsHunter Safety Score for PayZapp UPI, Pixel Credit Card is 96/100.

This assessment is based on 1,319 user ratings, with an App Store average of 4.8/5.

Safety Analysis

93.9% of ratings point to a safe experience

2.2% of ratings suggest some concerns

3.9% of ratings point to a risky experience

~ Based on 1,319 App Store ratings for PayZapp UPI, Pixel Credit Card.

Is PayZapp UPI, Pixel Credit Card Legit?

PayZapp UPI, Pixel Credit Card appears to be a legitimate app. AppsHunter Legitimacy Score for PayZapp UPI, Pixel Credit Card is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Two things to rectify

I have been using PayZapp for a long time, and overall, it is a very useful and convenient app. The widgets, user interface, and reward system make it great to use. However, there are two minor issues that prevent it from being top-notch:
1. Intrusive Pop-up Ads: Every time I open the app to make a quick payment, pop-up ads for loans and credit cards appear. Having to dismiss these ads during urgent transactions is quite frustrating.
2. Transaction Speed & Weak Internet Performance: Compared to Google Pay, PayZapp takes a few seconds longer to process payments. Additionally, when the internet connection is weak, PayZapp struggles significantly to complete transactions, whereas Google Pay handles low-connectivity situations much better.
If the team can optimize payment speeds in low-network conditions and minimize intrusive pop-up ads, PayZapp would easily be the best payment app available.

Deepak@Kochi

17 days ago

Response from developer

Hi Deepak, can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ11082600027 to share your feedback. Our team will get back to you shortly!

Poor execution

Shoving it down your customers' throats by making it impossible to make card payments through other methods is an incredibly cheap and an untrustworthy practice.

MJP_2021

19 days ago

Response from developer

Hi, can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ11082600017 to share your feedback. Our team will get back to you shortly!

App Created without common sense

Requires data to be turned on. How the hell are people on international trip supposed to activate given sky high data roaming costs?

zethuz

a month ago

Response from developer

Hi, can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ31072600001 to share your feedback. Our team will get back to you shortly!

Good

Sana tk

a month ago

Response from developer

Hi, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!

Easy Great app

Great

Patel RS

a month ago

Response from developer

Hi, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!

Not all countries visible

Why only a handful of countries are listed and not all the countries where NRI live and work? For example Australia is not included in the list while verifying the phone number

Aravind4n

2 months ago

Response from developer

Hi, can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ06072600012 to share your feedback. Our team will get back to you shortly!

Great App.

Great app. But it has a biggest security issue in my cards tab. The Find My HDFC Card option loads all the cards linked with the mobile number. Upon loading the cards the card details like card number and expiry date is not encrypted. Should have some added security to view the card details . Also the set/reset pin option should have some added security. In current scenario if the user mobile is lost and if someone has unauthorised access to PayZapp that person can easily view the card details and change pin. Either remove this option and always ask user to enter card details and add card or please add some added security.

~K21~

2 months ago

Response from developer

Hi, thank you for sharing your valuable feedback with us. We have noted your suggestions and will thoroughly review them as part of our enhancement process. Your input plays a crucial role in driving meaningful improvements.

Pixel credit card and Payzapp

I can confidently say that the Pixel Credit Card has been one of the most frustrating banking experiences I’ve ever had.

It has been more than a week since I received and activated the card, yet I am still unable to add it to the app, set a PIN, manage transaction controls, or access basic card features. A credit card is supposed to be ready for use after activation, but this card remains practically unusable.

What makes the experience even worse is the PayZapp app. The app is unresponsive, fails to recognize the card, and offers little to no assistance in resolving the issue. I have raised multiple support tickets, spent considerable time following up, and repeatedly explained the same problem, but no effective solution has been provided.

To make matters worse, I even visited a bank branch seeking assistance, only to find that they were unable to help or provide any meaningful resolution. Being redirected between customer support, the app, and the branch without anyone taking ownership of the issue has been incredibly frustrating.

The lack of coordination between the card services, app functionality, customer support, and branch staff is extremely disappointing. Customers should not have to spend weeks chasing support just to perform basic tasks such as setting a PIN or managing their card.

I expected a seamless digital banking experience, but instead encountered technical issues, poor support, and endless frustration. My dissatisfaction is beyond measure, and based on my experience so far, I would not recommend this card to anyone until these issues are properly addressed.

K Swity

3 months ago

Response from developer

Hi, we regret the inconvenience caused. Kindly help us with the ticket ID which you may have received for us to look into the matter.

Shopping not functional for the last several months!

Although I have used the Shopping function in the app in the past, it appears to be non-functional for the last several months. I visited the local bank branch and showed the banking officer the issue. She tried it on her phone and was also unable to use Shopping!

Vikram Thad

3 months ago

Response from developer

Hi Vikram, this is not the experience we want you to have. Please raise a ticket at https://cs.payzapp.hdfcbank.com/plutus/helpcenter/ and quote reference ID PZ25052600027. Our team will look into this right away and get back to you with an update.

PayZapp

I use PayZapp for Quite some time and found user friendly

Subra Bali

4 months ago

Response from developer

Hi, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!

Total useless for NRIs

What the hell have you restricted to try only 3 attempts? If login is not successful then you ask to wait for 24 hr? Really?? This is extremely frustrating.. what kind of security it is?? You are still using these old school security techniques in AI era?

Priyanjan chaurasia

4 months ago

Response from developer

Hi Priyanjan, this is not the experience we want you to have. Can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ01052600003 to share your feedback. Our team will get back to you shortly!

Australian customers

This app doesn’t have option for Australian customers to add their phone number.

H virdi

4 months ago

Response from developer

Hi, apologies for the inconvenience caused. Our team works relentlessly, to give all our users a seamless experience. We take this opportunity to forward your feedback to the relevant team.

Problems not resolved

My Hdfc pixel play card is block because off I try one my transaction and bank calling me but that time I am receiving call so bank block my card this ok but I try to unblock my card I can’t find solution from bank and call multiple times to customer support they are also not able to help me I am not understanding this problem only for pixal play card but if you give the card you have to provide Solution on card even I go to the branch they are not able to help me so I want say you Hdfc banks. If you are not able to provide problems solutions then stop to given this card I am totally frustrate
From your service I am not find any solution and off the day and west my whole day with this problem let’s seen how to figure out this problem and resolve also

Mmmmm Heineken

4 months ago

Response from developer

Hi, this is not the experience we want you to have. Can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ10042600006 to share your feedback. Our team will get back to you shortly!

Food

Good

Mccarryn Furtado

5 months ago

Response from developer

Hi Mccarryn, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!

Bank

Just one star due to the bankers annoying me to download it every-time i visit the bank for their commission.

Anonymous…-

5 months ago

Response from developer

Hi, apologies for the inconvenience caused. Our team works relentlessly, to give all our users a seamless experience. We take this opportunity to forward your feedback to the relevant team.

Useless app for US based NRI

App does not even allow to login using US phone number. I am not sure what’s the point of publishing the app in US App Store when it’s practically useless.

timor07

8 months ago

Response from developer

Hi, this is not the experience we want you to have. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://cs.payzapp.hdfcbank.com/plutus/helpcenter/ and mention your reference ID PZ16012600003. Our team will connect with you at the earliest!

Super money

Faster than any other app

Srinivaasgoudd

9 months ago

Response from developer

Hi Srinivaas, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!

Not able to login with US number

What is the point of this app if we are unable to login with USA mobile number for NRE / NRO account

E Manoj

9 months ago

Response from developer

Hi Manoj, let us look into it for you. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://hdfcbk.io/HDFCBK/K/DUvfEXHSZsR and mention your reference ID PZ14112500023. Our team will connect with you at the earliest!

Buggy App

Want to share my experience to make the other customers vigilant too. For the past few months, at times when I attempt the payment, it fails with error wrong pin. But when I attempt the 2nd time, the payment goes through. Recently when I was checking the passbook, I find there are duplicate spends in the account, where it happened it transactions where it failed in first attempt. Going through the transactions , I was shocked to see that there are numerous instances this had happened, where by I lost a significant amount of money like this. So please be cautious, when you make payment using PayZapp, because the money that you spend will be at places where you may not be able to go back and claim. For eg: I spent 400 in an airport bus and 350 on taxi. Such scenarios, difficult to find the person and claim it back.

VToms1

9 months ago

Response from developer

Hi, this is not the experience we want you to have. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://hdfcbk.io/HDFCBK/K/DUvfEXHSZsR and mention your reference ID PZ12112500019. Our team will connect with you at the earliest!

Too many marketing ads

This app sends hundreds of marketing messages. I don’t know if that’s illegal but it definitely is very very annoying. They have no business to send back customers marketing messages.

Akash, Melbourne

10 months ago

Response from developer

Hi Akash, let us look into it for you. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://hdfcbk.io/HDFCBK/K/DUvfEXHSZsR and mention your reference ID PZ21102500034. Our team will connect with you shortly!