PayZapp UPI, Pixel Credit Card User Reviews

Name: PayZapp UPI, Pixel Credit Card
Rating: 4.8 (1290 reviews)

PayZapp UPI, Pixel Credit Card

HDFC Bank Ltd.

💰 Finance

Customer Experience

Positive experience23.9% of reviews

Neutral4.3% of reviews

Negative experience71.7% of reviews

~ Based on 46 written reviews from the US App Store.

What users say

Summarized from real user reviews of PayZapp UPI, Pixel Credit Card. Based on 1.3K reviews and a 4.8/5 average, it highlights the 5 negatives reviewers mention most about this Finance app.

Negative things

🚫Unable to login with US phone number
🚫App not working for international customers
🚫No option to change country code from default +91
🐛App freezes and crashes
🚫Useless for US-based NRI customers

Is PayZapp UPI, Pixel Credit Card Safe?

PayZapp UPI, Pixel Credit Card appears safe based on user ratings. AppsHunter Safety Score for PayZapp UPI, Pixel Credit Card is 96/100.

This assessment is based on 1,290 user ratings, with an App Store average of 4.8/5.

Safety Analysis

93.8% of ratings point to a safe experience

2.2% of ratings suggest some concerns

4.0% of ratings point to a risky experience

~ Based on 1,290 App Store ratings for PayZapp UPI, Pixel Credit Card.

Is PayZapp UPI, Pixel Credit Card Legit?

PayZapp UPI, Pixel Credit Card appears to be a legitimate app. AppsHunter Legitimacy Score for PayZapp UPI, Pixel Credit Card is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App Created without common sense

Requires data to be turned on. How the hell are people on international trip supposed to activate given sky high data roaming costs?

zethuz

6 days ago

Easy Great app

Great

Patel RS

24 days ago

Response from developer

Hi, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!

Pixel credit card and Payzapp

I can confidently say that the Pixel Credit Card has been one of the most frustrating banking experiences I’ve ever had.

It has been more than a week since I received and activated the card, yet I am still unable to add it to the app, set a PIN, manage transaction controls, or access basic card features. A credit card is supposed to be ready for use after activation, but this card remains practically unusable.

What makes the experience even worse is the PayZapp app. The app is unresponsive, fails to recognize the card, and offers little to no assistance in resolving the issue. I have raised multiple support tickets, spent considerable time following up, and repeatedly explained the same problem, but no effective solution has been provided.

To make matters worse, I even visited a bank branch seeking assistance, only to find that they were unable to help or provide any meaningful resolution. Being redirected between customer support, the app, and the branch without anyone taking ownership of the issue has been incredibly frustrating.

The lack of coordination between the card services, app functionality, customer support, and branch staff is extremely disappointing. Customers should not have to spend weeks chasing support just to perform basic tasks such as setting a PIN or managing their card.

I expected a seamless digital banking experience, but instead encountered technical issues, poor support, and endless frustration. My dissatisfaction is beyond measure, and based on my experience so far, I would not recommend this card to anyone until these issues are properly addressed.

K Swity

2 months ago

Response from developer

Hi, we regret the inconvenience caused. Kindly help us with the ticket ID which you may have received for us to look into the matter.

Shopping not functional for the last several months!

Although I have used the Shopping function in the app in the past, it appears to be non-functional for the last several months. I visited the local bank branch and showed the banking officer the issue. She tried it on her phone and was also unable to use Shopping!

Vikram Thad

2 months ago

Response from developer

Hi Vikram, this is not the experience we want you to have. Please raise a ticket at https://cs.payzapp.hdfcbank.com/plutus/helpcenter/ and quote reference ID PZ25052600027. Our team will look into this right away and get back to you with an update.

PayZapp

I use PayZapp for Quite some time and found user friendly

Subra Bali

3 months ago

Response from developer

Hi, we only achieve greatness with the help of customers like you. Thank you for using PayZapp!

Total useless for NRIs

What the hell have you restricted to try only 3 attempts? If login is not successful then you ask to wait for 24 hr? Really?? This is extremely frustrating.. what kind of security it is?? You are still using these old school security techniques in AI era?

Priyanjan chaurasia

3 months ago

Response from developer

Hi Priyanjan, this is not the experience we want you to have. Can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ01052600003 to share your feedback. Our team will get back to you shortly!

Australian customers

This app doesn’t have option for Australian customers to add their phone number.

H virdi

4 months ago

Problems not resolved

My Hdfc pixel play card is block because off I try one my transaction and bank calling me but that time I am receiving call so bank block my card this ok but I try to unblock my card I can’t find solution from bank and call multiple times to customer support they are also not able to help me I am not understanding this problem only for pixal play card but if you give the card you have to provide Solution on card even I go to the branch they are not able to help me so I want say you Hdfc banks. If you are not able to provide problems solutions then stop to given this card I am totally frustrate
From your service I am not find any solution and off the day and west my whole day with this problem let’s seen how to figure out this problem and resolve also

Mmmmm Heineken

4 months ago

Response from developer

Hi, this is not the experience we want you to have. Can you tell us more about your issue? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ10042600006 to share your feedback. Our team will get back to you shortly!

Food

Good

Mccarryn Furtado

4 months ago

Bank

Just one star due to the bankers annoying me to download it every-time i visit the bank for their commission.

Anonymous…-

5 months ago

Response from developer

Hi, apologies for the inconvenience caused. Our team works relentlessly, to give all our users a seamless experience. We take this opportunity to forward your feedback to the relevant team.

Useless app for US based NRI

App does not even allow to login using US phone number. I am not sure what’s the point of publishing the app in US App Store when it’s practically useless.

timor07

7 months ago

Response from developer

Hi, this is not the experience we want you to have. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://cs.payzapp.hdfcbank.com/plutus/helpcenter/ and mention your reference ID PZ16012600003. Our team will connect with you at the earliest!

Super money

Faster than any other app

Srinivaasgoudd

8 months ago

Not able to login with US number

What is the point of this app if we are unable to login with USA mobile number for NRE / NRO account

E Manoj

9 months ago

Response from developer

Hi Manoj, let us look into it for you. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://hdfcbk.io/HDFCBK/K/DUvfEXHSZsR and mention your reference ID PZ14112500023. Our team will connect with you at the earliest!

Buggy App

Want to share my experience to make the other customers vigilant too. For the past few months, at times when I attempt the payment, it fails with error wrong pin. But when I attempt the 2nd time, the payment goes through. Recently when I was checking the passbook, I find there are duplicate spends in the account, where it happened it transactions where it failed in first attempt. Going through the transactions , I was shocked to see that there are numerous instances this had happened, where by I lost a significant amount of money like this. So please be cautious, when you make payment using PayZapp, because the money that you spend will be at places where you may not be able to go back and claim. For eg: I spent 400 in an airport bus and 350 on taxi. Such scenarios, difficult to find the person and claim it back.

VToms1

9 months ago

Response from developer

Hi, this is not the experience we want you to have. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://hdfcbk.io/HDFCBK/K/DUvfEXHSZsR and mention your reference ID PZ12112500019. Our team will connect with you at the earliest!

Too many marketing ads

This app sends hundreds of marketing messages. I don’t know if that’s illegal but it definitely is very very annoying. They have no business to send back customers marketing messages.

Akash, Melbourne

9 months ago

Nice App but Wallet Lacks Credit Transaction Visibility

PayZapp is a good app, and it works fast. Earlier, it used to give great cashback offers which made it even better, though now those have stopped. The PayZapp wallet itself is amazing in terms of usability and speed. But here comes the big problem that there is no way to check if any money is credited to the wallet. You can only see debits, not credits. When I contacted customer care, their solution was simply to “keep checking your account balance,” which is ridiculous. No one keeps checking their balance every time, and no one remembers their wallet balance so accurately that they can cross-check it every single time. It is a basic feature that whenever money is credited to the wallet, it should be shown, just like debits are shown. On top of that, when money is debited, the app doesn’t clearly show if it was deducted from the wallet or directly from the main account, everything just gets dumped into the past section with no clarity. This is highly inconvenient and confusing. And the worst part? Customer care just brushed it off saying they are “working on it.” Honestly, I don’t think they are, because this is the most basic functionality that every UPI app already has. It’s frustrating, it’s careless, and it makes the wallet experience pathetic despite how good the app could be.

MujtabaMir

10 months ago

Response from developer

Hi Mujtaba, we sincerely appreciate you taking the time to share your detailed feedback. Your inputs have been shared with the concerned team for their review and understanding, as they help us identify areas that may need closer attention and ensure we continue improving our services in line with customer expectations.

Lack of basic info

I really like using PayZapp for UPI and even bank transfer transactions being my bank’s native app. It provides option for checking month’s itemised expenditures-one of the main reason I switched from Gpay. However, it lacks basic information like for instance if I want to pay a known or unknown contact for the subsequent instances, there’s no history which every known upi app in the market shows which is pathetic as I need to go back to bank statement to prove even the last transaction. Secondly, you’re pushing aggressively to use your PayZapp wallet - my money’s anyways with your bank. So what’s the point in asking to load your wallet by extortion. There are banners everywhere, even it’s selected as default option for each transaction and it’s increasingly difficult to make any transaction in a hurry

ArunThangavel1

10 months ago

Response from developer

Hi Arun, we understand your concern and regret the inconvenience caused to you. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://hdfcbk.io/HDFCBK/K/DUvfEXHSZsR and mention your reference ID PZ30092500036. Our team will connect with you shortly!

Not working for international users

App is not moving for international customers…we can’t change the country code …it is +91 by default

Arjun774

a year ago

Response from developer

Hi Arjun, this is not the experience we want you to have. Can you tell us more about the issue you are facing? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ19082500027. Our team will get back to you shortly!

Not working for international customer

The app does not allow the international mobile code by default it allows only India code +91 so international HDFC customers unable to set the code or app configuration on mobile.

MURU_GESAN

a year ago

Response from developer

Hi, this is not the experience we want you to have. Can you tell us more about the issue you are facing? Please open the PayZapp app and follow: Menu > Help Center > Raise a Ticket, mentioning the reference ID PZ11082500011. Our team will get back to you shortly!

US Phone number

How to login if I have Nre account? It launches with default +91 Indian code with no option to change to US code.

Catabre

a year ago

Response from developer

Hi, this certainly isn’t the experience we intend for you. Could you please share more details about the issue you're facing? We request you to raise a ticket at https://hdfcbk.io/HDFCBK/K/DUvfEXHSZsR and mention your reference ID PZ07082500005. Our team will connect with you shortly!