Very Poor Support – Issue Pending for Months
I am extremely disappointed with this app’s customer support. My issue has been pending for the last 3–4 months, and despite multiple follow-ups, there has been no proper resolution.
Every time I contact support, I either receive generic responses or no response at all. It feels like my concern is not being taken seriously. As a user, this is extremely frustrating because I trusted this platform with my transactions.
A service-based app should prioritize timely support, but unfortunately, that is completely missing here. I expected better professionalism and accountability.
I strongly request the team to improve their support system and actually resolve user issues instead of just delaying them.
Until then, I cannot recommend this app to others.
Every time I contact support, I either receive generic responses or no response at all. It feels like my concern is not being taken seriously. As a user, this is extremely frustrating because I trusted this platform with my transactions.
A service-based app should prioritize timely support, but unfortunately, that is completely missing here. I expected better professionalism and accountability.
I strongly request the team to improve their support system and actually resolve user issues instead of just delaying them.
Until then, I cannot recommend this app to others.
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Response from developer
Hi Roheet, we regret the inconvenience caused. Kindly elaborate on the issue along with the error screenshot so that we can look into the matter and resolve it for you. Please write to us at abhishek@freechargebiz.com.
Worst application for money transfer
Recently I added 5000 from my credit card to Freecharge wallet. They charged a fee of 100. While adding the money, there was no warning or indication that users with axis bank will only be able to transfer money to bank account. Upon adding the money, now I’m unable to transfer the money to account. When contacted customer support, they insist to use the wallet money for utility services. If I wanted to use utility service I would have directly paid from my credit card without any fees. Why will I even pay convenience fee for Freecharge to pay my utility bills. They clearly say that the amount will not be refunded to source or bank account. Now my money got stuck in their wallet
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Response from developer
We are really sorry to hear this and we apologize for the inconvenience caused. kindly drop us an email at abhishek@freecharge.com and we will review your concern and assist you accordingly.
Useless app and useless service
I have recharge using this app and its fail money deducted but not done recharge so i raise a complaint and they told me after a month with lots of follow that recharge done from our side and also recharge not shown in app and not show in my transaction i told them your app not showing and how you can say recharge done from your side they give me operator id and transaction id and told me contact service provider I contacted service provider too and they told me we didn’t get received any recharge from freecharge contact them and when i try to contact them from app it gives me error every time something went wrong and they marked my ticket as resolved in their app when i again try raise a tickets unable to place new query ticket since struggling with 2 months for same
So request don’t get use this app it’s worst application and service ever
So request don’t get use this app it’s worst application and service ever
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Response from developer
Dear Satyajit, We are sorry for the inconvenience caused. Kindly share your concern at abhishek@freecharge.com for further assistance. Thanks.
Worst app , Avoid this App at All Costs!
I wish there was an option to give this app zero stars because that's exactly what it deserves. I can't emphasize enough how terrible my experience has been with this app. It's a complete waste of time and space on your device.
I feel compelled to share my terrible experience to warn others.
Refund Limbo: It's been over two months, and I'm still waiting for a refund for a failed transaction. The fact that I've had to chase this refund for so long is absurd. This app boasts about its services, but when it comes to delivering on promises, it falls miserably short.
Abysmal Customer Service: The customer service provided by this app is beyond terrible. They're slow to respond, if they even bother to respond at all. When they do, it's with vague, unhelpful replies that do nothing to address the issue. It's clear that they couldn't care less about their customers' problems.
Passing the Buck: Here's the real kicker - for a failed transaction, you're told to contact the operator. And when it comes to getting your hard-earned money back, you're told to contact your bank. The app absolves itself of any responsibility, leaving you to navigate a frustrating maze of operators and banks, neither of which seem particularly interested in helping you.
Zero Accountability: This app doesn't take any responsibility for the problems it causes. It's like they're operating in a parallel universe where customer satisfaction and integrity don't matter. They're quick to take your money but slow to provide any real service.
In conclusion, this app is a complete and utter disappointment. If you value your time, money, and sanity, stay far away from it. There are countless other options out there that actually deliver on their promises and provide decent customer support. This app is a shining example of how NOT to run a business. Save yourself the headache and avoid it at all costs.
I feel compelled to share my terrible experience to warn others.
Refund Limbo: It's been over two months, and I'm still waiting for a refund for a failed transaction. The fact that I've had to chase this refund for so long is absurd. This app boasts about its services, but when it comes to delivering on promises, it falls miserably short.
Abysmal Customer Service: The customer service provided by this app is beyond terrible. They're slow to respond, if they even bother to respond at all. When they do, it's with vague, unhelpful replies that do nothing to address the issue. It's clear that they couldn't care less about their customers' problems.
Passing the Buck: Here's the real kicker - for a failed transaction, you're told to contact the operator. And when it comes to getting your hard-earned money back, you're told to contact your bank. The app absolves itself of any responsibility, leaving you to navigate a frustrating maze of operators and banks, neither of which seem particularly interested in helping you.
Zero Accountability: This app doesn't take any responsibility for the problems it causes. It's like they're operating in a parallel universe where customer satisfaction and integrity don't matter. They're quick to take your money but slow to provide any real service.
In conclusion, this app is a complete and utter disappointment. If you value your time, money, and sanity, stay far away from it. There are countless other options out there that actually deliver on their promises and provide decent customer support. This app is a shining example of how NOT to run a business. Save yourself the headache and avoid it at all costs.
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Response from developer
Hi Vicky, This certainly sounds like a frustrating experience. We want to take a closer look into this for you. Let us know more about it by dropping the details at abhishek@freecharge.com with the registered email ID and contact number, we'll connect immediately. In case, you have a ticket ID please revert over the same. Ensuring, you will not be unhappy!
Chance to have a comeback into the market!
Enable International number based login for NRIs. The announcement has been made 6 months back and there is no provider in the market that has enabled this facility for any user yet.
It would be great if there is a convenience for NRIs to login with their international numbers which are already mapped in their bank accounts for UPI transactions.
It would be great if there is a convenience for NRIs to login with their international numbers which are already mapped in their bank accounts for UPI transactions.
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