Revamping went too bad
Response from developer
Dear Girish, we are sorry to hear about your experience while using the app. Certainly this is not the kind of experience we would like you to have. We request you to share us a mail specifying the issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank.
Trying hard to be an worst banking app in every possible way
Response from developer
Hi, we truly apologize for the inconvenience. We will surely share the necessary feedback to our team on this concern. Any other feedback / issues we request you to share us a mail specifying the feedback or issue on corporatecare@icici.bank.in. Sincerely, Team ICICI Bank.
Why update beyond what cannot be maintained.
The UI/UX changes are disappointing. A modern design is welcome only if it enhances usability, but this update seems to have prioritized appearance over functionality. Features that were previously intuitive are now difficult to locate, resulting in a frustrating user experience.
What made the experience even more disappointing was the lack of support. Even ICICI Bank employees and customer care representatives were unable to provide clear guidance. It appeared that they were either not adequately informed about the changes introduced in the update or were simply helpless in assisting customers.
To make matters worse, the screenshots displayed on the App Store do not match the current app experience at all. They portray features and a design that users no longer see after installing the app. This is misleading and creates completely different expectations from what is actually delivered. It raises the obvious question: how was this version approved for release with promotional screenshots that don’t reflect the current product?
Please bring back the essential functionality, update the App Store listing so it accurately represents the app, and ensure your support teams are properly trained before rolling out major updates. Banking apps should make customers’ lives easier, not force them to spend time figuring out how to perform basic tasks.
Response from developer
Hi, we are sorry to hear about your experience while using the app. Certainly this is not the kind of experience we would like you to have. We request you to share us a mail specifying the issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank.
New App Login Not Secure - forces manual password entry
This new version of the app does not invoke password manager login prompt, which is not only extremely inconvenient, but also inherently NOT a secure way of logging in.
The earlier versions allowed login by entering login ID and password using a password manager.
Please fix this issue immediately to make this app more secure login.
Response from developer
Hi, we are sorry to hear about your experience while using the app. Certainly this is not the kind of experience we would like you to have. We request you to share us a mail specifying the issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank.
Fund transfers feature not working
Because of this, I’m unable to make critical business payments, which is directly disrupting my business operations. This is unacceptable for a banking app that’s supposed to serve businesses. Reliability should be the top priority, but this app feels like it was released without proper testing.
I’ve wasted a lot of time trying to fix an issue that shouldn’t exist in the first place. ICICI needs to thoroughly test updates before pushing them to production. Right now, this app is causing frustration, delays, and financial inconvenience. Extremely disappointing experience.
Response from developer
Hi, we understand the disappointment this may have caused. To assist you further on this, we request you to share us a mail specifying your issue on corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank
