App
Response from developer
Dear Ashish, much appreciation for your comments! We're thrilled that you find our app and its features to be useful. Keep an eye on the updates since many interesting new features will soon be available. Please email us at corporatecare@icicibank.com if you have any ideas for new features or enhancements to the app. Sincerely, Team ICICI Bank.
Worst possible experience
1. The prefilled fields are confusing. I kept getting an error message saying “no special characters allowed” and spent more than 5 minutes trying to figure it out, only to realize the issue was caused by your own prefilled text boxes.
2. If NEFT and RTGS have different transaction restrictions, why not validate and filter this during data entry itself? Our payment was returned because RTGS was used for an amount below ₹5 lakhs — something your system could easily have prevented upfront.
3. Why is copy/paste disabled for account number fields? This creates unnecessary hassle and increases the risk of manual entry errors.
Overall, the system needs to be more user-friendly and designed around customer convenience rather than making simple transactions complicated.
Response from developer
Dear Ram, We understand the disappointment this may have caused. To assist you further on this, we request you to share us a mail specifying your issue on corporatecare@icicibank.com. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank.
Horrible design. Full of distractions
Really bad customer service
Response from developer
Dear Roshan, We are sorry to hear about your experience you have faced while visiting the branch. We request you to specify the issue that you have faced and share the mail on corporatecare@icicibank.com. Upon receiving the same, we would highlight the issue with the relevant team. Sincerely, Team ICICI Bank.
App needs improvement
Response from developer
Dear Vivek, we apologize for the inconvenience caused. We have already highlighted the issue to our team and they are working on it to resolve at the earliest. You will soon be able to download a new updated version of app that fixes this problem. Sincerely, Team ICICI Bank.
