Best service
App
Response from developer
Dear Ashish, much appreciation for your comments! We're thrilled that you find our app and its features to be useful. Keep an eye on the updates since many interesting new features will soon be available. Please email us at corporatecare@icicibank.com if you have any ideas for new features or enhancements to the app. Sincerely, Team ICICI Bank.
Worst possible experience
1. The prefilled fields are confusing. I kept getting an error message saying “no special characters allowed” and spent more than 5 minutes trying to figure it out, only to realize the issue was caused by your own prefilled text boxes.
2. If NEFT and RTGS have different transaction restrictions, why not validate and filter this during data entry itself? Our payment was returned because RTGS was used for an amount below ₹5 lakhs — something your system could easily have prevented upfront.
3. Why is copy/paste disabled for account number fields? This creates unnecessary hassle and increases the risk of manual entry errors.
Overall, the system needs to be more user-friendly and designed around customer convenience rather than making simple transactions complicated.
Response from developer
Dear Ram, We understand the disappointment this may have caused. To assist you further on this, we request you to share us a mail specifying your issue on corporatecare@icicibank.com. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank.
Horrible design. Full of distractions
Really bad customer service
Response from developer
Dear Roshan, We are sorry to hear about your experience you have faced while visiting the branch. We request you to specify the issue that you have faced and share the mail on corporatecare@icicibank.com. Upon receiving the same, we would highlight the issue with the relevant team. Sincerely, Team ICICI Bank.
App needs improvement
Response from developer
Dear Vivek, we apologize for the inconvenience caused. We have already highlighted the issue to our team and they are working on it to resolve at the earliest. You will soon be able to download a new updated version of app that fixes this problem. Sincerely, Team ICICI Bank.
Bad experience with App
Need Improvement or Changes in Some Options
2. Account holder can change his email id, or other information through app or web, it is not available in you app,
3. Account Holder is not able to download proper bank statement for a whole year,
4. If there is no transaction in a month, monthly bank statement is not generated, at least generate a statement with no entry
5. Bill payment functionality need some improvement, it is not user friendly
Lot More will be there
Frustrating app
Response from developer
Dear Sir, we are sorry to hear about your experience while accessing our app. Certainly this is not the kind of experience we would like you to have. We request you to share your details with us by specifying the issue on corporatecare@icicibank.com. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank.
UPI Interface has bugs
Response from developer
Dear Sir, we truly apologize for the trouble we have put you through. We are always working upon improving our app and we will make sure that your feedback is shared with our concerned team. We request you to share your details by specifying your issue on corporatecare@icicibank.com. Upon receiving the same, we will work towards resolving at the earliest. Sincerely, Team ICICI Bank.
Buggy, atrocious app that fails and locks out customer
Unfortunately ICICI doesn’t let you manage some functions via their website, forcing business customers to use this buggy app that crashes constantly while performing user verification. I required to change my login method after a name change. Despite repeatedly having to uninstall the app just to get it to work, it eventually failed, locking out and requiring manual intervention from the bank.
And they still don’t have FaceID authentication implemented, forcing iPhone users to remember and manually enter complex passwords on their phones. Being forced to use this atrociously buggy app has resulted in a lot of lost time, and regret and dissatisfaction.
ICICI needs to trash this iOS app and rebuild it from scratch to modern iOS coding standards.
Response from developer
Hi, we apologize for the inconvenience caused. We have already highlighted the issue to our team and they are working on it to resolve at the earliest. You will soon be able to download a new updated version of app that fixes this problem. Sincerely, Team ICICI Bank.
Whats wrong with icici bank ???
Response from developer
Hi Ajas, We are really sorry to hear about your experience while accessing our app. Certainly this is not the kind of experience we would like you to have. We request you to share your details with us by specifying the issue on corporatecare@icicibank.com. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank.
Vulgar customer support!!!!
For reporting 4000 rupee’s fraudulent transaction, I am continuously calling from 12:20 and till 1:40, I had called for 3 times and every time I am fail to report my query. Now I am totally exhausted, please if customer support team of business credit card, seen my review please revert me. I am stunned here and I don’t know properly what to do in urgency for reporting fraudulent transaction.
Response from developer
Hi, We are very sorry to hear about your experience you have faced. For reporting Fraud transaction you can call our customer care on 1800 1080, alternatively even you can write an email to customer.care@icicibank.com where they will assist in reporting any Fraud / Dispute transaction. Sincerely, Team ICICI Bank.
Frustrated iPhone User
Response from developer
Hi, Thank you for having taken your time to provide us with your valuable feedback. We have shared the information with our relevant team to check and look into the process in detail. Sincerely, Team ICICI Bank.
Poor integration
Response from developer
Dear Shah, We are sorry to hear about your experience while accessing our app. We request you to specify the issue that you have faced and share the mail on corporatecare@icicibank.com. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and resolve it at the earliest. Sincerely, Team ICICI Bank.
Find transfer is not working half of the time
App not working since over a month
Response from developer
Hi, we regret the situation you found yourself in. We would be delighted to resolve this for you. Please send us a detailed description of any issues or concerns you had with our app to supportinstabiz@icicibank.com. Sincerely, Team ICICI Bank.
Should be renamed to Lazy Stupid App
These issues I’m reporting are affecting my usage for more than a month now.
1. The complete app stops working anytime of the day.
2. Parts of it are down half of the day. Crucial parts like UPI, Fund Transfer and Deposits.
3. It sometimes not able to fetch balance.
4. At OTP screen, the Proceed button moves around on it’s own stopping me from finishing the transaction.
5. They have posted downtime but they don’t honor the deadlines they commit to.
6. It stops me from logging in most of the time which makes it totally useless.
All these are basic functionalities which should work all the time as this is financials we are talking. On top of that, these are business financials not personal ones.
So Apple guys, remove it from here so ICICI can stop promoting it to their customers. The app is working not even for 50% of the time.
I’ve updated the app and keep it updated. I’ve also tried uninstalling and reinstalling twice. Nothing helps.
Response from developer
Hi, we regret the situation you found yourself in. We would be delighted to resolve this for you. Please send us a detailed description of any issues or concerns you had with our app to supportinstabiz@icicibank.com. Sincerely, Team ICICI Bank.
Can’t use the app
But since 1st jan 23, the app has been giving problems… first the transfers and payee addition and transactions were not processing due to some scheduled maintenance.
Now for past 1 week the app is not opening at all showing “Services are currently unavailable. Please try again later “. Plz guide.
Its a bit tiring to visit internet banking sites every time even to check balances and funds receipts.
Response from developer
Hi, we regret the situation you found yourself in. We would be delighted to resolve this for you. Please send us a detailed description of any issues or concerns you had with our app to supportinstabiz@icicibank.com. Sincerely, Team ICICI Bank.
