New App Login Not Secure - forces manual password entry
A secure login these days is done through complex passwords using password manager apps. Manual password entry is NOT a secure way to login because users end up using simple passwords that are easy to remember.
This new version of the app does not invoke password manager login prompt, which is not only extremely inconvenient, but also inherently NOT a secure way of logging in.
The earlier versions allowed login by entering login ID and password using a password manager.
Please fix this issue immediately to make this app more secure login.
This new version of the app does not invoke password manager login prompt, which is not only extremely inconvenient, but also inherently NOT a secure way of logging in.
The earlier versions allowed login by entering login ID and password using a password manager.
Please fix this issue immediately to make this app more secure login.
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Worst app
2 minutes compulsory delay
Response from developer
Hi, we apologize for the inconvenience caused while accessing the app. To assist you further, we request you to share us on email by specifying the issue to corporatecare@icici.bank.in. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank
UI Interface Issue
Payment Confirmation screen has details mentioned on LHS and RHS. On a mobile screen this layout makes the fonts look very small. Use Top and Bottom layout to make the information readable.
Also while developing a new UI for mobile please develop on a screen size on which it is going to be used. You will yourself know if there is readability or not. Making UI on a desktop computer for a mobile app will make everything look nice and readable but this can lead to a lot of errors for people who are banking as they cannot see the digits etc clearly hence making wrong credits/debits.
Also while developing a new UI for mobile please develop on a screen size on which it is going to be used. You will yourself know if there is readability or not. Making UI on a desktop computer for a mobile app will make everything look nice and readable but this can lead to a lot of errors for people who are banking as they cannot see the digits etc clearly hence making wrong credits/debits.
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Worst service
Worst service
Best service
Best service thank you
Nima’s Cafe
Happy customer
App
Good service nice app
Response from developer
Dear Ashish, much appreciation for your comments! We're thrilled that you find our app and its features to be useful. Keep an eye on the updates since many interesting new features will soon be available. Please email us at corporatecare@icicibank.com if you have any ideas for new features or enhancements to the app. Sincerely, Team ICICI Bank.
Worst possible experience
Your platform should make maximum use of current technology to simplify life for consumers, but unfortunately the process feels unnecessarily difficult and frustrating.
1. The prefilled fields are confusing. I kept getting an error message saying “no special characters allowed” and spent more than 5 minutes trying to figure it out, only to realize the issue was caused by your own prefilled text boxes.
2. If NEFT and RTGS have different transaction restrictions, why not validate and filter this during data entry itself? Our payment was returned because RTGS was used for an amount below ₹5 lakhs — something your system could easily have prevented upfront.
3. Why is copy/paste disabled for account number fields? This creates unnecessary hassle and increases the risk of manual entry errors.
Overall, the system needs to be more user-friendly and designed around customer convenience rather than making simple transactions complicated.
1. The prefilled fields are confusing. I kept getting an error message saying “no special characters allowed” and spent more than 5 minutes trying to figure it out, only to realize the issue was caused by your own prefilled text boxes.
2. If NEFT and RTGS have different transaction restrictions, why not validate and filter this during data entry itself? Our payment was returned because RTGS was used for an amount below ₹5 lakhs — something your system could easily have prevented upfront.
3. Why is copy/paste disabled for account number fields? This creates unnecessary hassle and increases the risk of manual entry errors.
Overall, the system needs to be more user-friendly and designed around customer convenience rather than making simple transactions complicated.
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Response from developer
Dear Ram, We understand the disappointment this may have caused. To assist you further on this, we request you to share us a mail specifying your issue on corporatecare@icicibank.com. This would help us in understanding the problem. Upon receiving the same, we will work on the issue and will resolve it at the earliest. Sincerely, Team ICICI Bank.
FANTASTIC BANKI EXPERIENCE
Jabarjast Experience with Valak Surat branch manager. A simple meeting and solution provided within 10 days that is Landing.
Poor design, Often fails
Compared to the consumer banking app, ICICI Bank has neglected the business banking app. Many functionalities don’t work. Only the basic things work. Checking service requests status doesn’t work. Unblock card request doesn’t work. In general, poor performance.
Horrible design. Full of distractions
It is a horrible application full of distractions. Slow to load, inconsistent UI, problematic iSafe. Please refer to this app and bank on what NOT to do
Payment receipt sharing issue
When i make payment to party payment details shows share option by click directed to app option selection
Selected app shows blank screen to receiver in shared pic
This problem occurred after ios 26 update
Take look and update this app accordingly
Selected app shows blank screen to receiver in shared pic
This problem occurred after ios 26 update
Take look and update this app accordingly
Really bad User Experience for such a good bank
The app doesn’t load until I switch to mobile network. This is a known issue. In a recent update the placement of all options (icons) changed. Every time one logs out, it will ask for feedback. Sometimes I have to login multiple times in a day to process transactions. Am I expected to give feedback 100s of times in a month? Today I decided to give feedback. But its feedback form doesn’t submit. It keeps giving an error Unable to Save. Such a good bank. Most pathetic app. No consideration for Users. No testing done. 👎🏽
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Not working on WiFi
Developers are crazy. Why do I need to stay connected to mobile data just for using this app? I’m at home, I have private WiFi, I know my security better than you. Why shall I be dependent on mobile data just to connect and login?
If WiFi is enabled, the app doesn’t loads, if I disconnect WiFi and enable mobile data, the app loads instantly. This isn’t glitch, this is purposely done by shameless developers.
I wish I could slap hard on your face, but unfortunately can’t express my frustration other than just typing here.
If WiFi is enabled, the app doesn’t loads, if I disconnect WiFi and enable mobile data, the app loads instantly. This isn’t glitch, this is purposely done by shameless developers.
I wish I could slap hard on your face, but unfortunately can’t express my frustration other than just typing here.
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Really bad customer service
I was told by many people that InstaBIZ is a great platform for current accounts. So I decided to switch to icici bank. However, it’s been 2 months since i started the process of opening my current account. Almost one month since every directors KYC was completed, i have followed up with the branch people, with customer care, wrote many mails asked many times. And since 12th August I’ve received one singular response from the bank :- your account will get activated today. I’ve run out of people to write and talk to, so I’m doing it here now. What is the point of having such a great platform when you have no interest in even letting them open an account?
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Not abel to transfer the Payment
I am using the Application from last 2 months it always face someor the othe issue whenever i try to transfer the amount through upi . From last 2 days i am not abel to get the page of upi transfer after clicking on the upi transfer the page is loading and dis not more forward it still remain there ... Please resolve this as if you are not allowing to transfer the payment then waht the use of upi in your bank application ..
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Not bad
Upadating is good but if u keep on curbing the usage of app for an entire day or couple of days how can we transact
Other banks perished because of this keep that in mind
Other banks perished because of this keep that in mind
App needs improvement
It should save the user ID - faceID should be enabled
Response from developer
Dear Vivek, we apologize for the inconvenience caused. We have already highlighted the issue to our team and they are working on it to resolve at the earliest. You will soon be able to download a new updated version of app that fixes this problem. Sincerely, Team ICICI Bank.
Bad experience with App
I had a very bad experience with the new update. I am doing all my current account transactions from abroad since all four years. Now I couldn’t open the app. My Business has been stuck due to this. I told my customers to stop sending money to ICICI Bank. But I need to take my money from the account. This is very bad that we couldn’t open app from abroad.
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Need Improvement or Changes in Some Options
1. While we are making online payment by default IMPS is selected, it should be last used or NEFT because 80 percent of corporates do NEFT payments,
2. Account holder can change his email id, or other information through app or web, it is not available in you app,
3. Account Holder is not able to download proper bank statement for a whole year,
4. If there is no transaction in a month, monthly bank statement is not generated, at least generate a statement with no entry
5. Bill payment functionality need some improvement, it is not user friendly
Lot More will be there
2. Account holder can change his email id, or other information through app or web, it is not available in you app,
3. Account Holder is not able to download proper bank statement for a whole year,
4. If there is no transaction in a month, monthly bank statement is not generated, at least generate a statement with no entry
5. Bill payment functionality need some improvement, it is not user friendly
Lot More will be there
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