Not able to login
Time wasted
Disappointed service
I have been a customer of RBL Bank for almost 7 years, and this has been a very disappointing experience recently. In all these years, I have maintained my credit card account responsibly and had only one instance of delayed payment. However, the way the bank handled this situation was completely unacceptable.
Instead of communicating professionally, I started receiving continuous and aggressive calls, similar to the behavior seen with loan app recovery agents. The tone and frequency of these calls felt like harassment rather than customer service. This kind of treatment towards a long-term customer is extremely unprofessional and disrespectful.
A reputed bank should maintain basic standards of customer communication and dignity, especially with customers who have a long relationship with the bank. Harassing calls for a single delay is not justified and reflects very poorly on the bank’s customer handling policies.
I am extremely disappointed with this experience and strongly urge RBL Bank to review its recovery practices and train its agents to behave professionally. Customers should not be treated in such a disrespectful and pressurizing manner.
Instead of communicating professionally, I started receiving continuous and aggressive calls, similar to the behavior seen with loan app recovery agents. The tone and frequency of these calls felt like harassment rather than customer service. This kind of treatment towards a long-term customer is extremely unprofessional and disrespectful.
A reputed bank should maintain basic standards of customer communication and dignity, especially with customers who have a long relationship with the bank. Harassing calls for a single delay is not justified and reflects very poorly on the bank’s customer handling policies.
I am extremely disappointed with this experience and strongly urge RBL Bank to review its recovery practices and train its agents to behave professionally. Customers should not be treated in such a disrespectful and pressurizing manner.
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Response from developer
Hello, we regret the inconvenience caused. For security reasons, please write to us at cardservices@rbl.bank.in with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "2018514" to enable us to assist you in this regards. Regards, RBL Bank.
Worst Credit Card Do Not use This Credit Card.
I am using this credit card from few times and I have noticed they are silently applying the additional charges to customer the app is not worthy if you see the statement that is not clear you will not understand how much you have swiped this card and how much you have paid the customer support is not that much helpful even they not able to differentiate between financial charges & overdue charges from last 6 months they have charge me more that 10 K financial charges on 25 / 30 K principal amount additionally overdue charges minimum of average 2 K to 3 K I requested for the old statement they don’t have I am sure in last 6 months they have only take 60 % of my money back in name of other charges , financial charges and principal amount is still the same. Very pathetic please block / closed this card today or else you will be trapped.I used a lot of card but this card experience is horrible. Don’t trust on sales person or on customer support they will fool you - after reading this you still think to use the RBL CC all the best guys.
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Response from developer
Hello, We regret the inconvenience caused. For security reasons, please write to us at cardservices@rblbank.com with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "1945439" to enable us to assist you in this regards. Regards, RBL Bank.
New update Fail
The new update of the app is such a big fail. There is nothing new to offer and the worst part is payments made to loans are credited to credit card. There is nothing new way to retrieve the payments nor track service requests.
Fraud Bank, Fraud Application
I’m using this application for credit card and loan account is totally useless, there is no information of your paid Installments of your loan and if you email them they send you wrong data of your pending loan. The department is totally uneducated and this application totally useless.
