The App doesn’t Open - No options any longer to pay via UPI
iMuthoot App doesn’t work for me. It just says “You are connected to unsecured WiFi network”. All my Banking Apps works and all my Work Related Apps works which has even more security restrictions.
Previously repaying was easier, with UPI available directly on the App, now that is also not available. Have to go through some GPay account a customer care executive provided and that only allows you to repay the interest amount, not partial or full payment.
I get so many marketing calls from the company and when I highlight these existing issues, they will be like “Oh for that you need to contact that other team as they handle it and we just called you to inform this”!!! Why call someone for new offers if you don’t know about your existing customer experience and not able to resolve them or direct the complaint to the relevant team. Very very disappointed.
Previously repaying was easier, with UPI available directly on the App, now that is also not available. Have to go through some GPay account a customer care executive provided and that only allows you to repay the interest amount, not partial or full payment.
I get so many marketing calls from the company and when I highlight these existing issues, they will be like “Oh for that you need to contact that other team as they handle it and we just called you to inform this”!!! Why call someone for new offers if you don’t know about your existing customer experience and not able to resolve them or direct the complaint to the relevant team. Very very disappointed.
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Very Unprofessional Moga (Punjab) Branch
Extremely disappointing experience with Muthoot Finance Moga City Branch (Punjab). We visited the branch continuously for 4–5 days to repay our gold loan and retrieve our pledged gold, but the staff and Branch Manager were reluctant to even accept the payment and release the gold ornaments.
The behaviour of the Branch Manager, Mr. Akashdeep Singh, and staff was highly unprofessional, rude, and insensitive. Customers are treated like a burden rather than valued clients. Shockingly, they openly said “do whatever you want, mail anyone, we are not afraid or accountable.”
The behaviour of the Branch Manager, Mr. Akashdeep Singh, and staff was highly unprofessional, rude, and insensitive. Customers are treated like a burden rather than valued clients. Shockingly, they openly said “do whatever you want, mail anyone, we are not afraid or accountable.”
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It’s good or bad ??????. My self bad experience.
Good:
The process is fast when the app works (unfortunately, it often doesn’t).
Customer care responds quickly, but the explanations are unclear. For most questions about current updates, the response is usually “we don’t know”, which feels unprofessional—as if the staff are not properly informed or trained.
Bad:
High interest rate. There is a big difference between what is explained at the beginning and what we end up paying at the end.
Another major issue is staff instability. The person who processes the gold loan is often not available during release. In my case, the staff member had already left, leaving no one accountable for the false or misleading information given earlier. This has also happened to other customers.
Poor app performance. The app is unreliable and frequently fails.
No real-time updates compared to other gold loan platforms.
Very poor hospitality and management, both during direct visits and phone calls—especially at the time of gold release.
Overall, the service is not up to current market standards, particularly considering present gold market value and LPG policies.
Usually, people don’t take time to write reviews. If someone does, it means the experience is 100% genuine. Please take this feedback seriously and work on improving the service.
The process is fast when the app works (unfortunately, it often doesn’t).
Customer care responds quickly, but the explanations are unclear. For most questions about current updates, the response is usually “we don’t know”, which feels unprofessional—as if the staff are not properly informed or trained.
Bad:
High interest rate. There is a big difference between what is explained at the beginning and what we end up paying at the end.
Another major issue is staff instability. The person who processes the gold loan is often not available during release. In my case, the staff member had already left, leaving no one accountable for the false or misleading information given earlier. This has also happened to other customers.
Poor app performance. The app is unreliable and frequently fails.
No real-time updates compared to other gold loan platforms.
Very poor hospitality and management, both during direct visits and phone calls—especially at the time of gold release.
Overall, the service is not up to current market standards, particularly considering present gold market value and LPG policies.
Usually, people don’t take time to write reviews. If someone does, it means the experience is 100% genuine. Please take this feedback seriously and work on improving the service.
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Extremely reliant on Indian Sim
I am in the US and I cannot even open the app on WiFi. No error screen nothing, just a loading indicator. App only opens on Indian Sim Data. While I was in India, the gpay method didn’t work. Only Razorpay payment method works.
Cheapest I Muthoot application
Super cheap app, The cheapest application i have ever used , you can’t deposit money as they took long time to process , i tried to repay my loan ( part payment ) 24 times and i got succeeded only 6-7 times, rest of the time app shows errors, from last 15 days i am unable to pay part payment as app is not working
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