đĄđ¤Źđ¤Źđ¤Ź
"My experience with Muthoot Finance has been extremely disappointing. I took a personal loan from them, but their customer service is terrible. Whenever I try to contact them regarding a need or query, they never bother to call back or provide a proper response. They have zero respect for their customers' time or needs. On top of this, their interest rates are unreasonably high. The eagerness they show when issuing the loan completely disappears when you actually need support. Because of the excessive interest rates and highly irresponsible customer service, I strongly do not recommend this institution to anyone."
Show more
Ridiculous app and company strategy
This app is designed in such a away that you should face a lot trouble in repaying the loan so that you end up paying interest more.
It show thousands of errors while making payments.
You cannot make payments twice. Either you pay interest or you pay principal- for principle you cannot make one shot payments on same day, you will be givein limit to pay. If You make a payment today, tomorrow it will show u errors in redirecting to the same payment method ao that your loan payment should not take place, it will not connect you to the bank page. Ridiculous rule and app designed to ensure people get frustrated and donot end up repaying thw loan quickkly and somehow they end up getting money. It doesnt show upi options to Mac isers so that they ens up opting for other payment options.
The startegy is to make money somehow by not letting the customers close their loan
It show thousands of errors while making payments.
You cannot make payments twice. Either you pay interest or you pay principal- for principle you cannot make one shot payments on same day, you will be givein limit to pay. If You make a payment today, tomorrow it will show u errors in redirecting to the same payment method ao that your loan payment should not take place, it will not connect you to the bank page. Ridiculous rule and app designed to ensure people get frustrated and donot end up repaying thw loan quickkly and somehow they end up getting money. It doesnt show upi options to Mac isers so that they ens up opting for other payment options.
The startegy is to make money somehow by not letting the customers close their loan
Show more
App Performance
This app is literally junk. Almost everytime I opens it is shows some technical issues. Instead of implementing new features in app firstly you guys have to resolve its basic functionality. In 4.8.0 version it is showing that my device is connected to some wifi while my device is not even connected to any wifi ,I tried to reinstall it many time but this version has some issues fix this as soon as possible and try to make the app stable instead of so many new features.
Show more
The App doesnât Open - No options any longer to pay via UPI
iMuthoot App doesnât work for me. It just says âYou are connected to unsecured WiFi networkâ. All my Banking Apps works and all my Work Related Apps works which has even more security restrictions.
Previously repaying was easier, with UPI available directly on the App, now that is also not available. Have to go through some GPay account a customer care executive provided and that only allows you to repay the interest amount, not partial or full payment.
I get so many marketing calls from the company and when I highlight these existing issues, they will be like âOh for that you need to contact that other team as they handle it and we just called you to inform thisâ!!! Why call someone for new offers if you donât know about your existing customer experience and not able to resolve them or direct the complaint to the relevant team. Very very disappointed.
Previously repaying was easier, with UPI available directly on the App, now that is also not available. Have to go through some GPay account a customer care executive provided and that only allows you to repay the interest amount, not partial or full payment.
I get so many marketing calls from the company and when I highlight these existing issues, they will be like âOh for that you need to contact that other team as they handle it and we just called you to inform thisâ!!! Why call someone for new offers if you donât know about your existing customer experience and not able to resolve them or direct the complaint to the relevant team. Very very disappointed.
Show more
Very Unprofessional Moga (Punjab) Branch
Extremely disappointing experience with Muthoot Finance Moga City Branch (Punjab). We visited the branch continuously for 4â5 days to repay our gold loan and retrieve our pledged gold, but the staff and Branch Manager were reluctant to even accept the payment and release the gold ornaments.
The behaviour of the Branch Manager, Mr. Akashdeep Singh, and staff was highly unprofessional, rude, and insensitive. Customers are treated like a burden rather than valued clients. Shockingly, they openly said âdo whatever you want, mail anyone, we are not afraid or accountable.â
The behaviour of the Branch Manager, Mr. Akashdeep Singh, and staff was highly unprofessional, rude, and insensitive. Customers are treated like a burden rather than valued clients. Shockingly, they openly said âdo whatever you want, mail anyone, we are not afraid or accountable.â
Show more
Itâs good or bad ??????. My self bad experience.
Good:
The process is fast when the app works (unfortunately, it often doesnât).
Customer care responds quickly, but the explanations are unclear. For most questions about current updates, the response is usually âwe donât knowâ, which feels unprofessionalâas if the staff are not properly informed or trained.
Bad:
High interest rate. There is a big difference between what is explained at the beginning and what we end up paying at the end.
Another major issue is staff instability. The person who processes the gold loan is often not available during release. In my case, the staff member had already left, leaving no one accountable for the false or misleading information given earlier. This has also happened to other customers.
Poor app performance. The app is unreliable and frequently fails.
No real-time updates compared to other gold loan platforms.
Very poor hospitality and management, both during direct visits and phone callsâespecially at the time of gold release.
Overall, the service is not up to current market standards, particularly considering present gold market value and LPG policies.
Usually, people donât take time to write reviews. If someone does, it means the experience is 100% genuine. Please take this feedback seriously and work on improving the service.
The process is fast when the app works (unfortunately, it often doesnât).
Customer care responds quickly, but the explanations are unclear. For most questions about current updates, the response is usually âwe donât knowâ, which feels unprofessionalâas if the staff are not properly informed or trained.
Bad:
High interest rate. There is a big difference between what is explained at the beginning and what we end up paying at the end.
Another major issue is staff instability. The person who processes the gold loan is often not available during release. In my case, the staff member had already left, leaving no one accountable for the false or misleading information given earlier. This has also happened to other customers.
Poor app performance. The app is unreliable and frequently fails.
No real-time updates compared to other gold loan platforms.
Very poor hospitality and management, both during direct visits and phone callsâespecially at the time of gold release.
Overall, the service is not up to current market standards, particularly considering present gold market value and LPG policies.
Usually, people donât take time to write reviews. If someone does, it means the experience is 100% genuine. Please take this feedback seriously and work on improving the service.
Show more
Extremely reliant on Indian Sim
I am in the US and I cannot even open the app on WiFi. No error screen nothing, just a loading indicator. App only opens on Indian Sim Data. While I was in India, the gpay method didnât work. Only Razorpay payment method works.
Cheapest I Muthoot application
Super cheap app, The cheapest application i have ever used , you canât deposit money as they took long time to process , i tried to repay my loan ( part payment ) 24 times and i got succeeded only 6-7 times, rest of the time app shows errors, from last 15 days i am unable to pay part payment as app is not working
Show more
Not able to open app and even login
Iâve been trying to log in to the app for the past 5 days, but it just keeps loading endlessly. Even after reinstalling the app, the issue remains the same. If the company is generating good revenue, it would be great to invest in better servers and infrastructure to provide a smoother experience for customers. Itâs really disappointing to face such issues repeatedly.
Show more
Very bad app not open in the time of interest pay
Not working app
Response from developer
Hi, please send us an email along with your registered mobile number and email ID at muthootfinanceapp@gmail.com so we can look into this for you.
Good
Good
Invalid errors
My number is already registered with them. But still i keep getting the message that number is not registered with us. I donât know why these useless bugs keep popping up all the time.
Yes this App takes longer
Earlier version was even better kindly revert the changes taking too long and shows up the error messages while requesting top up
Eating so much time
Eating so much time
Payment Failure
I tried to pay my gold loan and money got withdrawn from my bank account, when i asked this about this in your branch they said like its the problem from our side very rudely. All that i got response from the muthoot is that payment failed and money will be returned in 7 days. so do i need to wait for 7 days to get my gold back. Suggestion: please hire a performance tester and a good server. your app is always showing loading and takes forever to load.
Show more
Response from developer
Hi, please send us an email along with your registered mobile number and email ID at muthootfinanceapp@gmail.com so we can look into this for you.
Worst service ever
I had a very disappointing experience at the Muthoot Finance Ramesh Nagar branch. I visited to close my gold loan account, but the staff member, Megha maâam, refused to process the closure. She gave an unconvincing excuse, saying that "the system doesn't allow loan closures during the last week of the month." It felt like I was being misled, as this reason made no sense and was not mentioned anywhere in their policies.
Instead of helping or offering a proper explanation, her attitude was dismissive and unprofessional. This kind of behavior is unacceptable, especially when dealing with customers' hard-earned assets. I sincerely hope the management looks into this matter and ensures better training and transparency in their services.
Instead of helping or offering a proper explanation, her attitude was dismissive and unprofessional. This kind of behavior is unacceptable, especially when dealing with customers' hard-earned assets. I sincerely hope the management looks into this matter and ensures better training and transparency in their services.
Show more
Response from developer
We regret the inconvenience you had to face. For better assistance please share your information with mails@muthootgroup.com We will be happy to assist you.
App crash
Application crashes while open
App shows too much exception
no matter what i choose it shows exception and the payment is not happening on the app as it shows wordline and it never works. I donât understand why do we have to download the app if we cannot make the transaction on it.
Response from developer
Hi, we request you to please send us an email with the details of the issue you are facing at cc.imuthoot@muthootgroup.com . It will help us assist you better. Thank you!
Muthoot app Fraud app
Muthoot app is one of the fraud app . I did payment of 50,000 4 days ago and they deducted money from my account but did nit show in the app. Whenever i visit to the branch they always tell that they have sent an email to their seniors but still I didnât got my money . Tomorrow i will file FIR against imuthoot app in case of fraud and harassment.
Show more
Worst experience
I am writing to formally express my deep dissatisfaction with the way my recent loan application has been handled by your company. The entire process has been frustrating and disappointing due to a lack of transparency and undue delays.
Timeline of Events:
⢠March 16th: Submitted my loan application.
⢠March 20th: Received confirmation of loan approval.
⢠Subsequent Actions: Sent a canceled cheque to your Nehru Place office, received an email with loan confirmation and EMI details, and completed the bank auto-debit mandate as required.
Despite fulfilling all necessary requirements, I was informedâafter an unreasonable delay of 14 daysâthat my loan application was under review due to concerns about my companyâs total employee count. This reasoning is not only perplexing but also unfounded for the following reasons:
1. CMMI Level 3 Certification: My company holds a CMMI Level 3 certification, which signifies a high level of process maturity and typically requires a substantial workforce. Questioning the employee count contradicts the rigorous standards set by the CMMI Institute.
2. Remote Work Dynamics: As an IT organization, we have embraced flexible work arrangements post-COVID-19, with many employees working remotely. A field executiveâs observation of fewer employees on-site does not accurately reflect our actual workforce size.
Additionally, I was asked to pay an advance EMI for a smaller loan, which I complied with in good faith. However, rejecting my primary loan application after 20 daysâsolely based on an arbitrary employee count assessmentâis both unfair and a serious lapse in customer service.
I request an immediate reassessment of my application, considering the facts presented. Such treatment not only erodes customer trust but also raises concerns about the companyâs commitment to fair and transparent dealings.
I expect a prompt and just resolution to this matter.
Timeline of Events:
⢠March 16th: Submitted my loan application.
⢠March 20th: Received confirmation of loan approval.
⢠Subsequent Actions: Sent a canceled cheque to your Nehru Place office, received an email with loan confirmation and EMI details, and completed the bank auto-debit mandate as required.
Despite fulfilling all necessary requirements, I was informedâafter an unreasonable delay of 14 daysâthat my loan application was under review due to concerns about my companyâs total employee count. This reasoning is not only perplexing but also unfounded for the following reasons:
1. CMMI Level 3 Certification: My company holds a CMMI Level 3 certification, which signifies a high level of process maturity and typically requires a substantial workforce. Questioning the employee count contradicts the rigorous standards set by the CMMI Institute.
2. Remote Work Dynamics: As an IT organization, we have embraced flexible work arrangements post-COVID-19, with many employees working remotely. A field executiveâs observation of fewer employees on-site does not accurately reflect our actual workforce size.
Additionally, I was asked to pay an advance EMI for a smaller loan, which I complied with in good faith. However, rejecting my primary loan application after 20 daysâsolely based on an arbitrary employee count assessmentâis both unfair and a serious lapse in customer service.
I request an immediate reassessment of my application, considering the facts presented. Such treatment not only erodes customer trust but also raises concerns about the companyâs commitment to fair and transparent dealings.
I expect a prompt and just resolution to this matter.
Show more
Response from developer
Hi, we request you to please send us an email with the details of the issue you are facing at mails@muthootgroup.com . It will help us assist you better. Thank you!
Worst ever service
Wants cash payment to redeem jewel when their lousy app does not work. No option to scan and do an UPI payment. Growup and employ better process and staff.
