RBL MyCard appears to be a legitimate app. The AppsHunter Legitimacy Score for RBL MyCard is 80 out of 100 points across 7 verification signals from App Store and developer data.

RBL MyCard User Reviews

Name: RBL MyCard
Rating: 2.2 (45 reviews)

RBL MyCard

RBL Bank Ltd

💰 Finance

Customer Experience

Positive experience3.6% of reviews

Neutral1.8% of reviews

Negative experience94.5% of reviews

~ Based on 55 written reviews from the US App Store.

Is RBL MyCard Safe?

RBL MyCard has mixed safety signals based on user ratings. AppsHunter Safety Score for RBL MyCard is 52/100.

This assessment is based on 45 user ratings, with an App Store average of 2.2/5.

Safety Analysis

22.2% of ratings point to a safe experience

6.7% of ratings suggest some concerns

71.1% of ratings point to a risky experience

~ Based on 45 App Store ratings for RBL MyCard.

Is RBL MyCard Legit?

RBL MyCard appears to be a legitimate app. AppsHunter Legitimacy Score for RBL MyCard is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Disappointed service

I have been a customer of RBL Bank for almost 7 years, and this has been a very disappointing experience recently. In all these years, I have maintained my credit card account responsibly and had only one instance of delayed payment. However, the way the bank handled this situation was completely unacceptable.
Instead of communicating professionally, I started receiving continuous and aggressive calls, similar to the behavior seen with loan app recovery agents. The tone and frequency of these calls felt like harassment rather than customer service. This kind of treatment towards a long-term customer is extremely unprofessional and disrespectful.
A reputed bank should maintain basic standards of customer communication and dignity, especially with customers who have a long relationship with the bank. Harassing calls for a single delay is not justified and reflects very poorly on the bank’s customer handling policies.
I am extremely disappointed with this experience and strongly urge RBL Bank to review its recovery practices and train its agents to behave professionally. Customers should not be treated in such a disrespectful and pressurizing manner.

Kumar shiva 2024

5 months ago

Response from developer

Hello, we regret the inconvenience caused. For security reasons, please write to us at cardservices@rbl.bank.in with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "2018514" to enable us to assist you in this regards. Regards, RBL Bank.

Worst Credit Card Do Not use This Credit Card.

I am using this credit card from few times and I have noticed they are silently applying the additional charges to customer the app is not worthy if you see the statement that is not clear you will not understand how much you have swiped this card and how much you have paid the customer support is not that much helpful even they not able to differentiate between financial charges & overdue charges from last 6 months they have charge me more that 10 K financial charges on 25 / 30 K principal amount additionally overdue charges minimum of average 2 K to 3 K I requested for the old statement they don’t have I am sure in last 6 months they have only take 60 % of my money back in name of other charges , financial charges and principal amount is still the same. Very pathetic please block / closed this card today or else you will be trapped.I used a lot of card but this card experience is horrible. Don’t trust on sales person or on customer support they will fool you - after reading this you still think to use the RBL CC all the best guys.

Nil-J

9 months ago

Response from developer

Hello, We regret the inconvenience caused. For security reasons, please write to us at cardservices@rblbank.com with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "1945439" to enable us to assist you in this regards. Regards, RBL Bank.

New update Fail

The new update of the app is such a big fail. There is nothing new to offer and the worst part is payments made to loans are credited to credit card. There is nothing new way to retrieve the payments nor track service requests.

Samspeaks43

a year ago

Fraud Bank, Fraud Application

I’m using this application for credit card and loan account is totally useless, there is no information of your paid Installments of your loan and if you email them they send you wrong data of your pending loan. The department is totally uneducated and this application totally useless.

Dahiya.Jaat

a year ago

Critical issues and Long-awaited Updates Needed

I'm using your app, RBL MyCard, and I've been experiencing issues from the first day. For instance, when I use Face ID to open the app, it freezes and nothing happens, forcing me to close the app and restart it. After the most recent update, the app now crashes upon launch. For the past two years, the rewards section has been displaying a message that the milestone section will be available "shortly," which feels like a never-ending wait akin to certain government schemes that take years to complete. I urge you to address these issues promptly. If these problems persist, users may eventually stop using the app.

AmitS88

a year ago

Response from developer

Hello, we regret the inconvenience caused. Please write to us at cardservices@rblbank.com with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "1842520" to enable us to assist you in this regards. Regards, RBL Bank.

Not working as expected

Even after updated the latest version of iOS App, it’s still asking to update it

Deepakhb

a year ago

Response from developer

Hello, We regret the inconvenience caused. Please write to us at cardservices@rblbank.com with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "1840315" to enable us to assist you in this regards. Regards, RBL Bank.

Loging

If we are Out of country and app gone logout automatically and we. Try to re register it. But. Its send. Pop message for sms. Its. Most. Of. The time. No possible. Send pop messages. Back. If we already. Register why again and. Again. Its hilarious

Sandeep kendel

a year ago

RBL DOESNT CARE

I wouldn’t be surprised if RBL’s credit card or even their banking business is eventually taken over by one of India’s top 5 banks. Despite being a loyal customer who pays bills on time, including annual and joining fees, I am left frustrated with their lack of customer support.

RBL makes it nearly impossible to connect directly to customer care. Instead, they push customers to their chatbot, ironically named RBL Cares. In my experience, it should be renamed RBL Doesn’t Care.

When you escalate to their grievance redressal system and request a callback, the call disconnects within seconds as soon as they hear the reason for the complaint. I’ve faced this multiple times.

Recently, I needed to update my phone number. Despite logging into their website, navigating the RBL Cares chatbot, and exploring every possible option under profile update, I couldn’t find a way to do it. I’ve called customer care three to four times, only to face the same evasive behavior.

It feels like RBL deliberately avoids direct customer interactions to cut costs. But cost-cutting at the expense of customer satisfaction is a recipe for disaster. This bank has no future if it continues down this path.

My rating: 0.5 stars (Unfortunately, I had to give 1 star as there’s no lower option).

RanjeetGrover

2 years ago

Response from developer

Hello Ranjeet, we regret the inconvenience caused. Request you to write to us at cardservices@rblbank.com along with your contact/query details and mention reference number (SM-1750828) in subject line while initiating mail to us or write to us vide https://bit.ly/3z9QtwN. Regards, RBL Bank.

Extremely Disappointed - Constant Errors and No Response from Customer Care

I've been using the RBL Bank app primarily for managing my credit card, but for the last 30 days, the app has been completely unusable. Every time I try to access my credit card details, I get an error message saying, "We apologize this service is temporarily unavailable. Please try later." This has made it impossible to check my balance, view my statements, or make payments.
To make matters worse, I have contacted customer care multiple times and even sent two emails, but I have not received a single response. The lack of customer support is frustrating, and it's unacceptable for a banking app to be this unreliable, especially when dealing with financial services.
I'm giving this app less than 1 star because it's been nothing but a headache. If you're considering using this app, be warned that it may not work when you need it most, and don't expect any help from customer care

raokachora

2 years ago

Response from developer

Hello, we regret the inconvenience caused. Request you to write to us at cardservices@rblbank.com along with your contact/query details and mention reference number ( 1732847) in subject line while initiating mail to us or write to us vide https://bit.ly/3z9QtwN. Regards, RBL Bank.

Only bugs

There is a problem in new update hang hang hang

Maaa1122(()?)

2 years ago

Response from developer

Hello, we regret the inconvenience caused to you. To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. RBL Bank

What monstrosity is this?

I wonder did anyone in RBL even tested this app. Getting past registration itself is a big problem.

ravigokulgandhi

2 years ago

Response from developer

Hello Ravi, we regret the inconvenience caused to you. To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. RBL Bank

Extremely Disappointed – Constant Errors and No Response from Customer Care

I've been using the RBL Bank app primarily for managing my credit card, but for the last 7 days, the app has been completely unusable. Every time I try to access my credit card details, I get an error message saying, "We apologize this service is temporarily unavailable. Please try later." This has made it impossible to check my balance, view my statements, or make payments.
To make matters worse, I have contacted customer care multiple times and even sent two emails, but I have not received a single response. The lack of customer support is frustrating, and it's unacceptable for a banking app to be this unreliable, especially when dealing with financial services.
I'm giving this app less than 1 star because it's been nothing but a headache. If you're considering using this app, be warned that it may not work when you need it most, and don't expect any help from customer care

iamshafy

2 years ago

Response from developer

Poor app

When trying to pay the amount its showing failure and they charging late payment such a pathetic app

Joeash007

2 years ago

Failure

Can’t make payment for bill generated. choose any option It says failure.
It’s just to see the transaction only

PVinodkumar

2 years ago

Response from developer

Hello PVinodkumar, we regret the inconvenience caused to you. To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. RBL Bank

Fraud Bank with their fraudulent app.

First they nag the hell out of you to apply for a credit card by advertising a card that is entirely different from the one you are actually applying for. They claim that the card is an entirely lifetime free one. They will lure you in with the rewards and perks that card will entail. On asking what’s the catch, they will reply that this offer is only for a select few customers such as you. After you receive the actual card that is when you will realise the level of scam that this bank is shamelessly being a part of. None of the advertised perks will show up with the card documents and they have designed the app in such a way that the bonus reward points that comes with even the bogus card will never show up in the app. Every time you click on the rewards section, the message that “Something wrong has happened. Please try again later.” will pop up on your screen. I will proceed against them by registering a complaint with the ombudsman. These scamsters should stay off the market.

Subhojit B.

3 years ago

Application. not working

My RBL bank Application is still not working.

Hitu'S

3 years ago

Is the customer support outsourced?

Severely lacking training.

Even after sharing screenshots and explaining the UI issue of the keyboard being stuck during registration, this is the response from support:

We would request you to clear your browser history, cookies, cache and re-try to login RBL MyCard App with latest version 3.121 for Android and IOS 4.111 for Apple.

IamAgent47

3 years ago

Bug Complaint: Bajaj RBL Credit Card App

The Bajaj RBL Credit Card app is a handy tool for managing my credit card account, offering great features and convenience. However, there's a minor bug that needs attention: I was unable to send a verification message due to a screen freeze with the keyboard, making it impossible to tap the send button. It's a small hiccup, but it can be frustrating. I kindly request the development team to fix this issue for a smoother user experience. Overall, I'm satisfied with the app's functionality, and I hope this bug can be swiftly addressed.

Farooq.vv

3 years ago

Failure in some operations

Failure in mobile verification as does show send button in phone and keyboard remain in front

SSB bss

3 years ago

Don’t change your device if you’re using this app!

Tried to register on new device and the sms screen is not letting me send sms to verify. Luckily hadn’t deleted the app on my older device. Fix it soon!

SonOfZeus7