Not able to login to the application
What’s the point of having an app if users can’t even log in? I used this app last year and it worked perfectly, but for the last 5–6 months, logging in has been impossible. After entering the Aadhaar OTP, the app just keeps loading forever and never proceeds further.
This has been an extremely frustrating experience. The app performance is disappointing, and the overall user experience has become very poor. A basic feature like login should work smoothly, but unfortunately, this app fails at that.
This has been an extremely frustrating experience. The app performance is disappointing, and the overall user experience has become very poor. A basic feature like login should work smoothly, but unfortunately, this app fails at that.
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icici.bank.in along with the contact details so that we can check this.
Worst Banking App Experience So Far
I have been using the Pocket app for the past four years to manage multiple wallet cards. However, after setting the PIN, no further process happens — the app keeps loading continuously. Every time, it also asks me to verify my mobile number again.
This is one of the worst applications I have experienced from ICICI Bank. Instead of spending heavily on advertisements, the bank should focus on improving the app’s performance and user experience.
This is one of the worst applications I have experienced from ICICI Bank. Instead of spending heavily on advertisements, the bank should focus on improving the app’s performance and user experience.
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Worst banking app experience.
The app barely works. It’s painfully slow, crashes randomly, and feels completely unreliable. Even after successful Face ID, it shows “wrong PIN”. How is that even possible? This is basic authentication logic and the app gets it wrong. Half the time the app freezes, the other half it crashes. Simple actions take forever to load. Using this app is more stressful than helpful. For an ICICI product, this is unacceptable. A banking app should be fast and secure, not buggy and frustrating. Needs urgent fixes.
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Time waste
I’ve been having major issues with the Pocket app on both iPadOS and iOS. After entering my PIN during registration, the app just keeps loading and nothing happens. It gets stuck in this loop and then blocks me for 24 hours. It's incredibly frustrating. I wouldn’t recommend wasting your time trying to register or log in. It’s easier to use alternative wallet apps like Freecharge or MobiKwik, which are far more accessible and user-friendly. Pocket, despite being branded, is a total letdown. It currently has a rating of less than 3 stars, and ICICI seems to be ignoring the problem.
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.
App does not work. Waste of time
I tried adding funds into the wallet. Anything greater than 100, the app complains of transaction limit. Anything below 100 , the app complains too less. In short, the app does not work. I even tried sending some money from other upi to this, it did not reflect.
