Not able to login to the application
What’s the point of having an app if users can’t even log in? I used this app last year and it worked perfectly, but for the last 5–6 months, logging in has been impossible. After entering the Aadhaar OTP, the app just keeps loading forever and never proceeds further.
This has been an extremely frustrating experience. The app performance is disappointing, and the overall user experience has become very poor. A basic feature like login should work smoothly, but unfortunately, this app fails at that.
This has been an extremely frustrating experience. The app performance is disappointing, and the overall user experience has become very poor. A basic feature like login should work smoothly, but unfortunately, this app fails at that.
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icici.bank.in along with the contact details so that we can check this.
Worst Banking App Experience So Far
I have been using the Pocket app for the past four years to manage multiple wallet cards. However, after setting the PIN, no further process happens — the app keeps loading continuously. Every time, it also asks me to verify my mobile number again.
This is one of the worst applications I have experienced from ICICI Bank. Instead of spending heavily on advertisements, the bank should focus on improving the app’s performance and user experience.
This is one of the worst applications I have experienced from ICICI Bank. Instead of spending heavily on advertisements, the bank should focus on improving the app’s performance and user experience.
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Worst banking app experience.
The app barely works. It’s painfully slow, crashes randomly, and feels completely unreliable. Even after successful Face ID, it shows “wrong PIN”. How is that even possible? This is basic authentication logic and the app gets it wrong. Half the time the app freezes, the other half it crashes. Simple actions take forever to load. Using this app is more stressful than helpful. For an ICICI product, this is unacceptable. A banking app should be fast and secure, not buggy and frustrating. Needs urgent fixes.
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Time waste
I’ve been having major issues with the Pocket app on both iPadOS and iOS. After entering my PIN during registration, the app just keeps loading and nothing happens. It gets stuck in this loop and then blocks me for 24 hours. It's incredibly frustrating. I wouldn’t recommend wasting your time trying to register or log in. It’s easier to use alternative wallet apps like Freecharge or MobiKwik, which are far more accessible and user-friendly. Pocket, despite being branded, is a total letdown. It currently has a rating of less than 3 stars, and ICICI seems to be ignoring the problem.
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.
App does not work. Waste of time
I tried adding funds into the wallet. Anything greater than 100, the app complains of transaction limit. Anything below 100 , the app complains too less. In short, the app does not work. I even tried sending some money from other upi to this, it did not reflect.
Cannot confirm details to set up the app
The app always keeps giving me a generic “Sorry, we are unable to process your request” error. Not sure what is the point of the app if I cannot get past the initial step.
Frustrating User Experience
The ICICI Pockets app promises convenience and functionality but falls short in crucial areas, making it a frustrating experience for users. One of the most glaring issues is its frequent failure during SMS validation, leaving users stranded with an error message. Even after reinstalling and clearing the cache, this problem persists, indicating deeper underlying issues in its functionality.
Recently, a new problem surfaced where successful OTP validation leads to another roadblock: the app prompts users to validate their Pocket card by entering their date of birth, only to get stuck on the same page indefinitely. This persistent bug severely impacts usability, hindering users from accessing essential features.
Recently, a new problem surfaced where successful OTP validation leads to another roadblock: the app prompts users to validate their Pocket card by entering their date of birth, only to get stuck on the same page indefinitely. This persistent bug severely impacts usability, hindering users from accessing essential features.
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Doesnt look like an icici app at all
Its a shame that these kind of app are released to consumers with so much issues. Ratings suggest the same. What the dev/QA teams and their managers are doing?
After verification, entered OTP and then the app got stuck at DOB screen. Tried multiple times.
Funny part, after Reinstalled the app, now it was showing mobile number not linked to any account. Then how did it go till DOB screen in first attempt😂
Again reinstalled now my mobile number is blocked for 24 hours. 👌🏻
After verification, entered OTP and then the app got stuck at DOB screen. Tried multiple times.
Funny part, after Reinstalled the app, now it was showing mobile number not linked to any account. Then how did it go till DOB screen in first attempt😂
Again reinstalled now my mobile number is blocked for 24 hours. 👌🏻
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.
No Support For IOS 16
This application was already a junk since its release but now its completely dead from months as it do not even allowing me to even register, showing some kinda server issue everytime. I am using iphone 12 with IOS 16, while downloading it from app store it says “Do you want to download last compatible version with IOS 16 for the app?”. First of all icici used to drop application support everytime there is a new IOS release. If you used to drop support for app that quick then I think your bank users maybe only millionaires as only they can get latest iphones with every IOS release to make sure it can run latest IOS to run your app. Middle class can’t keep up with you for more than a year or less. Uninstalled.
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.
Disappointing Experience: A Review of ICICI Pockets App
I recently tried using the ICICI Pockets app for my banking needs, and unfortunately, my experience has been far from satisfactory. Here’s a breakdown of the issues I encountered:
1. App Hangs with PAN Card Input: Upon trying to input my PAN card details, the app frequently hangs, causing frustration and delays in the registration process.
2. Inconsistent Mobile Number Recognition: The app often fails to recognize my mobile number, leading to repeated attempts to verify my identity, which is not only time-consuming but also inconvenient.
3. Persistent PIN Issues: Despite setting up a PIN, the app repeatedly fails to recognize it, claiming it to be incorrect even moments after it was established. Attempts to reset the PIN result in errors, further complicating the login process.
4. Failure of Face ID Recognition: The promised Face ID feature consistently fails to work, adding another layer of inconvenience and undermining the app’s security claims.
5. Excessive SMS Verification and Account Lockouts: The app’s insistence on SMS verification every time it’s opened is not only tedious but also results in frequent account lockouts. Receiving over 50 SMS in a month just to access the app is excessive, and the frequent lockouts, occurring four times in a week, are highly frustrating.
Overall, my experience with the ICICI Pockets app has been disappointing and marred by technical glitches and usability issues. Until these issues are addressed and resolved, I cannot recommend this app for banking purposes.
1. App Hangs with PAN Card Input: Upon trying to input my PAN card details, the app frequently hangs, causing frustration and delays in the registration process.
2. Inconsistent Mobile Number Recognition: The app often fails to recognize my mobile number, leading to repeated attempts to verify my identity, which is not only time-consuming but also inconvenient.
3. Persistent PIN Issues: Despite setting up a PIN, the app repeatedly fails to recognize it, claiming it to be incorrect even moments after it was established. Attempts to reset the PIN result in errors, further complicating the login process.
4. Failure of Face ID Recognition: The promised Face ID feature consistently fails to work, adding another layer of inconvenience and undermining the app’s security claims.
5. Excessive SMS Verification and Account Lockouts: The app’s insistence on SMS verification every time it’s opened is not only tedious but also results in frequent account lockouts. Receiving over 50 SMS in a month just to access the app is excessive, and the frequent lockouts, occurring four times in a week, are highly frustrating.
Overall, my experience with the ICICI Pockets app has been disappointing and marred by technical glitches and usability issues. Until these issues are addressed and resolved, I cannot recommend this app for banking purposes.
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.
Sms verification doesn’t work
After sending the verification sms, the app throws an error saying number not found even though it is the same number registered with ICICI bank. Google Pay was able to find and link my bank acc using the same number after sms verification. I don’t understand how the bank’s own app fails to do so. Embarrassing.
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Pocket UPI
I think you need to work on this app. It takes lots of time to open and payment is not smooth. It’s a good feature but you need to work on it . It becomes worst if you have slightly lower internet strength. Apps like paytm works smoothly in this aspects. I’m looking for the improvement as I have ICICI bank account so it’s better to sync but if not resolved I had to go with the MobiKwiks pocket UPI.
For now I’m giving you the single star but if improved I’d change it for sure.
For now I’m giving you the single star but if improved I’d change it for sure.
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.
Painful App. Asks too much info for setup.
Tried to register my mobile. It does register with international phone number. Connected to my bank account. Then started asking for my date of birth and gender etc. why does it need that info just to setup payment. Other apps do not ask for that. Maybe not meant for me.
Very buggy app
This app was always buggy and crashed a lot. As of today 3rd of Oct 23, the app won’t open at all. If using wifi it will give unsecured wifi error and crash after that even though i have WPA2 AES enabled. On trying to open using mobile data, it just says unable to connect to server and crashes again. Haven’t been able to use the app for last 2 days and money is stuck. This can happen to someone who needs the money too so I’d recommend against putting money into this wallet
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Response from developer
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.
SMS Authentication not working with ValidSIM
SMS Authentication not working with Valid SIM for Valid Phone Number. If same SIM used in Android Phone then Android App works fine.
I am using iPhone 7
Software version 15.7.7
I am using iPhone 7
Software version 15.7.7
Worst app
It doesn’t even working for me. Every time I get error “something went wrong, try after sometime”
App not working at all
Crashing in IoS 16 from last 6 /7 weeks and no one care about it
Crashing App
This app crashes whule opening. Poor product from ICICI
Pockets App is hopeless
My Pockets App is not opening since last two weeks. I’ve big amount in wallet and I’m unable to open and make payments on this App.
No satisfactory reply from the customer care service.
No satisfactory reply from the customer care service.
App does not even launch
The latest version of app does not even launch on iOS16. There is no way to get help for the same as the developer help section does not even have Dev help and it is more of banking help.
