HDFC Bank SmartHub Vyapar User Reviews

Name: HDFC Bank SmartHub Vyapar
Rating: 4.4 (5045 reviews)

HDFC Bank SmartHub Vyapar

HDFC Bank Ltd.

💰 Finance

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SmartHub Vyapar App Not Opening on iOS

Very disappointed with HDFC Bank SmartHub Vyapar on iOS. The app is not opening properly and keeps crashing/loading endlessly after recent updates. This is affecting daily business transactions and payment tracking. A banking app used by merchants should be stable and reliable, but the current experience on iPhone is frustrating. Customer support response is also very slow. Please fix the iOS compatibility and stability issues as soon as possible.

Nandamuri Sai Ganesh

3 months ago

Response from developer

Hi Ganesh, we sincerely regret to hear about your experience and understand your concern. To help us address this matter, we request you to please visit our Merchant Help and Support portal at https://explore.hdfcbankvyapar.com/helpandsupport?role=owner and raise a service request. Our concerned team will review and assist you further.

Very supportive app have two worst updates

I have a great old days with old version but last two updates ruined my comfort what is the necessary for sleep time which makes app to login again and again and no settings to stop logout automatically which makes the merchant to do his business peacefully kindly make the app to run continuously when logged in thank you

Agilam kovai

4 months ago

Response from developer

Hi, we regret to hear about your experience and value your feedback. To address your concern, please visit our Merchant Help and Support at https://explore.hdfcbankvyapar.com/helpandsupport?role=owner and raise a service request.

Not showing transaction

Install the app before one week and everyday it doesn’t show many transactions in transactions section and doesn’t getting notification of that. You can not verify the payment either you receive or not for customer.
Also support team only saying they have technical issues but they can’t solve it.

Dhaval (Eagle)

5 months ago

Response from developer

Hi Dhaval, we regret to hear about your experience and value your feedback. To address your concern, please visit our Merchant Help and Support at https://explore.hdfcbankvyapar.com/helpandsupport?role=owner and raise a service request.

Avoid HDFC SmartHub Vyapar at All Costs!

I've been using HDFC SmartHub Vyapar for my business transactions, and it's been a nightmare from day one.

The platform is clunky, slow, and prone to errors. I've had to restart transactions multiple times due to technical glitches.

But what's even more frustrating is the lack of customer support. I've called their helpline multiple times, only to be put on hold for hours
To top it all off, their security measures are laughable. when I reported it to them, they took weeks to investigate and resolve the issue.

Overall, HDFC SmartHub Vyapar is a disaster. I would not recommend it to anyone. They need to seriously overhaul their platform, customer support, and security measures before they can even think about competing with other payment gateways.

- Clunky and error-prone platform
- Poor customer support
- Exorbitant fees and hidden charges
- Laughable security measures

*Recommendation:* Avoid HDFC SmartHub Vyapar at all costs. Look for alternative payment gateways that actually care about their customers."

rover varun

a year ago

Vpa issues

Vpa issues in apple mobile from last week
Not receiving payments message shows Vpa issues

Narsing anil k

a year ago

Response from developer

Hi Narsing, we deeply apologize for any inconvenience caused. Please email us at merchantcare@hdfcbank.com with your registered mobile number, TID number, and a detailed description of the issue. To ensure a swift resolution, kindly mention the reference ID SV06022500002 in the subject line.

payment Received Sound Application add this future

When the customer makes the payment, a sound should come in the application that the payment in Rupees has been made

Abban Pathan

2 years ago

Response from developer

Hi Abban, we completely understand your requirements & our team is working towards it. Will keep you updated on the same at the earliest.

TID deactivated when bank want don’t trust on this Bank

I am extremely disappointed with the recent experience I had with HDFC. My TID was deactivated without any prior notice or legitimate reason. This caused significant inconvenience and frustration. It appears that the deactivation was based on false information, and no effort was made to verify the facts or communicate with me beforehand. This lack of transparency and professionalism is unacceptable. I expected better service and accountability.

Digirahu

2 years ago

Response from developer

Hi Digirahu, we sincerely apologize for any convenience. We request you to send us an email at merchantcare@hdfcbank.com, including your registered mobile number, TID number and a comprehensive description of the issue. To help us assist you promptly, please include the reference ID SV10072400002 in the subject line.

Transactions names

App is good but payments which we receive does not display names it displays only transaction id so request you to pls make changes that it displays names as we get in PhonePe business app hoping for your positive response Thanq U

Pravin Vijaysinh Nirmal

2 years ago

Response from developer

Hi Pravin, thank you for writing to us. Our application development & advancement team works relentlessly, to give all our users a seamless experience. We take this opportunity to forward your feedback to the relevant team.

Transaction view

I’m using this app for my business purpose and comparing this with other application I seem that while viewing transactions on a specify date there’s no feature of a specific time. It would be better that the feature in viewing transactions by date and time is also enabled in future updates.
Nextly there are voice enabled notifications accessed in only 3 languages (English,Hindi & Tamil) would be impressive if Gujarati and other regional languages are enabled.

OD Nayan

2 years ago

Response from developer

Hi Nayan, we sincerely apologize for any convenience. We request you to send us an email at merchantcare@hdfcbank.com, including your registered mobile number, TID number and a comprehensive description of the issue. To help us assist you promptly, please include the reference ID SV04062400002 in the subject line.

Tap and Pay is not available on IOS ?

As shown in the preview screenshots there is no CARD Payment option or tap and pay option to accept payments. Are they available on iOS or not ?

Rohith Manchikatla

3 years ago

Response from developer

Dear Customer, we are here to help. We request you to send us an email at merchantcare@hdfcbank.com, including your registered contact details, TID number, and a comprehensive description of the issue. To help us assist you promptly, please include the reference ID SV01012400001 in the subject line.

Unable to find voice notification in iPhone

Raj0931

3 years ago

Response from developer

Dear Customer, we understand the inconvenience caused. Request you to write to us at merchantcare@hdfcbank.com with your registered contact details and TID number for further assistance.

Update the app

While opening the app, msg-request times out- pops up every time. Even finger print doesn’t work at times
Kindly update the app

anjali lab

3 years ago

Response from developer

Dear Customer, we understand the inconvenience caused. Request you to write to us at merchantcare@hdfcbank.com with your registered contact details and TID number for further assistance.

App issues

Having issues since last week in apple division can’t open the aap and can’t recived payment notification from the app otherwise app is where to for business

hhkeswani

3 years ago

Response from developer

Dear Customer, we understand the inconvenience caused. Request you to write to us at merchantcare@hdfcbank.com with your registered contact details and TID number for further assistance.

Discrepancy in settlement amount

Amount which is shown in transaction tab & settlement tab is not same for card transactions. There is a mismatch in amount shown in settlement (it is showing lesser amount) than the actual amount of card transactions.

Because of this I had to view my bank statement to reconcile & check whether I have received the card transaction amount in my bank or not.

Please ensure that transaction tab & settlement tab work appropriately without any mismatch of amounts.

I can show the screenshot of the problem that I came across within the app.

Rectify technical glitch with if any.

Pathetic experience with the app interface, though it is very useful for merchants. Hope you’ll improve the user experience.

Hiten Lalwani

3 years ago

Response from developer

Dear Customer, apologies for the inconvenience caused. Request you to mail us on merchantcare@hdfcbank.com along with your registered contact details and TID number.

Payment voice notification

Please add future payment voice notification in iOS do fast very slow process in update

mahtejas

3 years ago

Response from developer

Hi Mahtejas, we wish to take this opportunity to thank you for your valuable feedback. We have forwarded the same to the relevant team.

No voice notification

There is only minus point of this app is no voice notification.

sahilkani

3 years ago

Response from developer

Hi Sahil, we understand that must've been inconvenient. Request you to write to us at merchantcare@hdfcbank.com with your registered contact details and TID number for better assistance.

Cant receive any notifications

I used to have hdfc smart hub before and it worked fine but from the day i installed this hdfc vyapar app, i havent been able to receive any notifications regarding upi payments. I have to continuously open the app and check for payments. Even mailed to the merchant helpdesk but the issue hasnt been resolved till yet.

MM0405

3 years ago

Response from developer

Dear Customer, we regret the inconvenience caused. Kindly help us with the complaint/reference number which you may have received through mail for us to look into the matter.

Should take motivation from other apps

Recent transactions should be at top not at bottom every time you open app you need two three clicks to reach to recent transactions

Notifications are late and failed transaction should not be accompanied with notification only valid and completed transactions should be eligible for notification

titaniumperson

4 years ago

Response from developer

Dear Customer, we understand your concern. Request you to write at merchantcare@hdfcbank.com along with your registered contact details and TID number. We will assist you further.

Review

The App is helpful for business enterprises for receipts from clients which in turn enables in providing hassle free services to our clients.

We would require you to provide complete features access in iPhone soon.

Shubhamds

4 years ago

Response from developer

Hi Shubham, we value customer comments and suggestions; I’ll ensure your feedback about this is recorded.

Regarding instant settlement

Instant settlement option isn’t available currently for IOS users, kindly do the needful.

Mohammed Jami

4 years ago

Response from developer

Hi Jami, Our application development & advancement team works relentlessly, to give all our users a seamless experience. We wish to take this as an opportunity to forward your requirement to the concerned team and hope that this feature is available with us shortly.