*worst**
Extremely poor experience with this health insurance service. It took nearly 2 months just to correct a basic name error, despite submitting all valid documents multiple times.
During this delay, my claim was cancelled, and I faced continuous issues trying to reopen it. Customer support is highly ineffective — no proper email responses, and calls are handled mostly by automated systems with no real resolution.
Due to this, I had to cancel my policy (including family coverage), and even after raising a cancellation request, there has been no response regarding refund.
This kind of service is unacceptable, especially for something as critical as health insurance. Proceed with caution.
During this delay, my claim was cancelled, and I faced continuous issues trying to reopen it. Customer support is highly ineffective — no proper email responses, and calls are handled mostly by automated systems with no real resolution.
Due to this, I had to cancel my policy (including family coverage), and even after raising a cancellation request, there has been no response regarding refund.
This kind of service is unacceptable, especially for something as critical as health insurance. Proceed with caution.
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Scheme like a Fraud
I had a deeply frustrating experience with HDFC ERGO's "India Gets Moving" scheme. The company not only failed to deliver on its promises but also engaged in unfair trade practices.
Whenever a customer files a complaint, they are given a new date for resolution, but their problem is never actually solved. No matter how many emails or calls you make, they do nothing. After a month or two, they simply close the complaint themselves. I myself have been a victim of this. When you contact customer care and they can't resolve the issue, they say they will give you their senior's number. However, the number they provide is either unreachable or they don't reply to emails properly. They focus more on making excuses than on resolving the problem.
Customers, including myself, were subjected to repeated false assurances, and the entire process seemed intentionally designed to test patience. Despite sending numerous emails in an attempt to resolve the issue, I received only unsatisfactory responses.
I was repeatedly told to "wait," with no tangible solutions or updates. The scheme itself appears dubious-redemption dates are continually extended, and policies are modified to suit the company's interests, leaving customers in a state of uncertainty. I purchased an iWatch under this scheme, but it has been a complete ordeal. Despite adhering to all guidelines, I still haven't received what was promised. HDFC ERGO seems more focused on avoiding its commitments than on resolving customer issues.
I strongly advise against purchasing any product, particularly an iWatch, under this scheme. The lack of transparency and customer service is unacceptable. I am now considering legal action and urge others to do the same if they face similar challenges. This company seems to prioritize exploiting customers over fulfilling its promises. I highly recommend staying away from this scheme.
Whenever a customer files a complaint, they are given a new date for resolution, but their problem is never actually solved. No matter how many emails or calls you make, they do nothing. After a month or two, they simply close the complaint themselves. I myself have been a victim of this. When you contact customer care and they can't resolve the issue, they say they will give you their senior's number. However, the number they provide is either unreachable or they don't reply to emails properly. They focus more on making excuses than on resolving the problem.
Customers, including myself, were subjected to repeated false assurances, and the entire process seemed intentionally designed to test patience. Despite sending numerous emails in an attempt to resolve the issue, I received only unsatisfactory responses.
I was repeatedly told to "wait," with no tangible solutions or updates. The scheme itself appears dubious-redemption dates are continually extended, and policies are modified to suit the company's interests, leaving customers in a state of uncertainty. I purchased an iWatch under this scheme, but it has been a complete ordeal. Despite adhering to all guidelines, I still haven't received what was promised. HDFC ERGO seems more focused on avoiding its commitments than on resolving customer issues.
I strongly advise against purchasing any product, particularly an iWatch, under this scheme. The lack of transparency and customer service is unacceptable. I am now considering legal action and urge others to do the same if they face similar challenges. This company seems to prioritize exploiting customers over fulfilling its promises. I highly recommend staying away from this scheme.
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Genuine Claim Denied & Treated Horribly — Please Read Before Trusting
My accident was sudden — the tyre and rim burst instantly on impact — and I submitted every photo, document, and detail exactly as required. Despite this, HDFC ERGO’s Jaipur branch denied my genuine claim without giving a single proper policy clause or technical reason.
What shocked me even more was the behaviour of the staff and surveyor: rude, dismissive, and mentally exhausting during a time when a customer actually needs support.
People deserve to know how easily a real, legitimate claim can be denied and how poorly customers can be treated during emergencies. Think twice before trusting your safety and money with this service.
What shocked me even more was the behaviour of the staff and surveyor: rude, dismissive, and mentally exhausting during a time when a customer actually needs support.
People deserve to know how easily a real, legitimate claim can be denied and how poorly customers can be treated during emergencies. Think twice before trusting your safety and money with this service.
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Even after submitting correct policy number app is unable to proceed with premium renewal. Worst!
Even after submitting correct policy number following OTP authentication this app is unable to proceed further with premium renewal. The Contact centre keeps following up customer for premium renewal. The Support team asks customer to wait until less than 30 days are left for renewal. And the IT team doesn’t know they should at least print an error message when the app can’t proceed further for whatever reason. Hopefully my first claim experience will be better than this.
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Scam of Ergo with collaboration of apple and zopper
Experienced an extremely frustrating experience with
HDFC ERGO's "India Gets Moving" scheme.
The company not only failed to provide genuine satisfaction but also resorted to unfair trade practices. They harassed customers, including myself, with false promises, and the entire process is designed to test your patience.
Despite sending numerous emails and trying to resolve the issue, I received nothing but unsatisfactory responses. They kept telling me to
"wait," with no concrete solution or updates.
The scheme itself feels like a scam-redemption dates are constantly extended, and policies are amended to suit their needs, leaving customers in the dark.
I purchased an iWatch under this scheme, but it's been a nightmare ever since. l've followed all the guidelines and still haven't received what was promised. HDFC ERGO seems more interested in avoiding their commitments than in resolving issues.
I would strongly advise against purchasing anything, especially an iWatch, under this scheme
Their lack of transparency and customer service is appalling. I'm now considering legal action, and l urge others to do the same if they encounter similar problems. This company clearly doesn't value its customers and uses exploitative tactics to avoid fulfilling their promises.
Even staying away from HDFC is the way forward.
Stay far away!
HDFC ERGO's "India Gets Moving" scheme.
The company not only failed to provide genuine satisfaction but also resorted to unfair trade practices. They harassed customers, including myself, with false promises, and the entire process is designed to test your patience.
Despite sending numerous emails and trying to resolve the issue, I received nothing but unsatisfactory responses. They kept telling me to
"wait," with no concrete solution or updates.
The scheme itself feels like a scam-redemption dates are constantly extended, and policies are amended to suit their needs, leaving customers in the dark.
I purchased an iWatch under this scheme, but it's been a nightmare ever since. l've followed all the guidelines and still haven't received what was promised. HDFC ERGO seems more interested in avoiding their commitments than in resolving issues.
I would strongly advise against purchasing anything, especially an iWatch, under this scheme
Their lack of transparency and customer service is appalling. I'm now considering legal action, and l urge others to do the same if they encounter similar problems. This company clearly doesn't value its customers and uses exploitative tactics to avoid fulfilling their promises.
Even staying away from HDFC is the way forward.
Stay far away!
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