Easy to use
Easy to use.
Disappointed with Limited Login Method
While app prides itself on a streamlined mobile number login, the decision to exclude email login options is perplexing. In an age where email addresses are integral for communication and account recovery, the app’s singular focus on mobile numbers feels restrictive.
The real letdown comes when attempting to update your mobile number. Despite the initial online allure during the insurance purchase, users are now required to physically visit a branch for a seemingly routine task. This not only contradicts the app’s digital promise but also adds an unnecessary layer of inconvenience.
The absence of a customer care option for mobile number updates is a glaring oversight. For an app that emphasizes mobile-centric access, the lack of a virtual solution for an essential account detail raises questions about user-centricity and adaptability.
As a nri customer, i lost access to my mobile number and now i have no other option to login , customer care people have no clue about application and asking to update details going to nearest branch.
The real letdown comes when attempting to update your mobile number. Despite the initial online allure during the insurance purchase, users are now required to physically visit a branch for a seemingly routine task. This not only contradicts the app’s digital promise but also adds an unnecessary layer of inconvenience.
The absence of a customer care option for mobile number updates is a glaring oversight. For an app that emphasizes mobile-centric access, the lack of a virtual solution for an essential account detail raises questions about user-centricity and adaptability.
As a nri customer, i lost access to my mobile number and now i have no other option to login , customer care people have no clue about application and asking to update details going to nearest branch.
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Excellent
Excellent
Half a star was more appropriate
This app has all the faults that one wouldn’t want to see
App is very slow and buggy
App is slow and laggy. I was not able to put an underscore in my email ID !! It allowed me to put other symbols like dash : hyphens but just did not take underscore !!
Also it does not open up various links when I click even on the Home Screen like adding a medical policy to my profile.
Also it does not open up various links when I click even on the Home Screen like adding a medical policy to my profile.
Response from developer
Hi Sir/Ma'am, We apologize for the uncomfortable experience, and trust us we want the best experience for you. Therefore, we are keen on understanding your concerns. Please write to us with a screenshot of the error at "contactsupport@hdfcergo.com", along with your registered mobile number, and we will be right on it. Take it easy! :)
