Unwanted Calls After Checking Insurance Policies
I would like to share a small suggestion with Policybazaar.
When a customer checks an insurance policy on your platform, the intention is usually to understand the policy details, compare benefits and premiums with other insurance companies, and make an informed decision.
If the policy offered through Policybazaar is suitable and better than other available options, I may definitely choose to purchase it. Otherwise, I should be free to compare the options and decide later.
However, collecting customers’ contact details and making repeated calls immediately after they check a policy, even if they visit the website for just a minute and leave without proceeding, creates a frustrating experience.
My suggestion is to give customers the freedom to research and compare policies without continuous follow up calls. Customers who are genuinely interested in purchasing a policy can contact your team when they are ready.
A better customer experience and respect for customers’ privacy will build greater trust in Policybazaar and encourage more people to use your platform.
I hope you will consider this feedback positively and improve your customer experience.
Thank you.
When a customer checks an insurance policy on your platform, the intention is usually to understand the policy details, compare benefits and premiums with other insurance companies, and make an informed decision.
If the policy offered through Policybazaar is suitable and better than other available options, I may definitely choose to purchase it. Otherwise, I should be free to compare the options and decide later.
However, collecting customers’ contact details and making repeated calls immediately after they check a policy, even if they visit the website for just a minute and leave without proceeding, creates a frustrating experience.
My suggestion is to give customers the freedom to research and compare policies without continuous follow up calls. Customers who are genuinely interested in purchasing a policy can contact your team when they are ready.
A better customer experience and respect for customers’ privacy will build greater trust in Policybazaar and encourage more people to use your platform.
I hope you will consider this feedback positively and improve your customer experience.
Thank you.
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RRRajkor
A Scam!
This company is a scam. Do not buy from them, DO not. As a foreign resident, protect yourself from these guys. they are very sneaky..
VVG330
Worst After-Sales Support – Do Not Trust Their Representatives!
Policybazaar has extremely poor customer service after purchasing policies. The RM doesn’t respond, and representatives lack proper knowledge of the claim process. Before purchasing, they promise complete end-to-end support, but after purchase, those promises seem meaningless.
Instead of providing proper guidance, they send automated emails and give irrelevant responses without understanding the issue. Policy terms and conditions are not clearly explained upfront, and when you raise a claim, they suddenly come up with conditions that were never properly communicated before purchase.
I personally faced issues with three policies: one health insurance, one travel insurance, and one investment plan. This has seriously damaged my trust in Policybazaar.
My strong advice: Do not blindly trust anything their representatives promise before purchasing. Always check the complete policy wording and claim conditions on the insurer’s official website. Use Policybazaar to compare policies, but contact the insurer directly, clarify everything, and consider purchasing from the official website.
After-sales support matters the most when you actually need help, and in my experience, Policybazaar has failed miserably.
Instead of providing proper guidance, they send automated emails and give irrelevant responses without understanding the issue. Policy terms and conditions are not clearly explained upfront, and when you raise a claim, they suddenly come up with conditions that were never properly communicated before purchase.
I personally faced issues with three policies: one health insurance, one travel insurance, and one investment plan. This has seriously damaged my trust in Policybazaar.
My strong advice: Do not blindly trust anything their representatives promise before purchasing. Always check the complete policy wording and claim conditions on the insurer’s official website. Use Policybazaar to compare policies, but contact the insurer directly, clarify everything, and consider purchasing from the official website.
After-sales support matters the most when you actually need help, and in my experience, Policybazaar has failed miserably.
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UUkt456
Response from developer
Hi, we regret to hear about your experience with our health, travel, and investment policies. We understand your concerns regarding after-sales support and claim assistance. Please share your registered contact details at app@policybazaar.com so we can review your concerns with the concerned team and assist you further.
Pathetic After-Sales Service & Pure Mis-selling!
Policybazaar will call you 10 times a day when they want to sell a policy. But the moment you pay the premium, their customer service becomes completely dead.
I bought a Bajaj Allianz term insurance policy and raised a critical request to update my medical disclosures properly. After raising the service request, Policybazaar did not call me even once to give any status update. After waiting patiently for a full week, when I started calling them 2-3 times myself, their customer care agents had absolutely NO update and were completely clueless!
Due to this utter negligence and hopeless service, I was forced to cancel my policy within the legal 30-day Free-Look period. Now, to make things worse, their executive called me and shamelessly claimed "ZERO Refund" because the entire premium of ₹2,569 got adjusted in stamp duty and medicals. This is a complete lie and fraud because NO physical medical exam was ever conducted in my case!
They hide charges, ignore customer service requests, and violate IRDAI guidelines. Extremely dishonest company. Never trust Policybazaar!
I bought a Bajaj Allianz term insurance policy and raised a critical request to update my medical disclosures properly. After raising the service request, Policybazaar did not call me even once to give any status update. After waiting patiently for a full week, when I started calling them 2-3 times myself, their customer care agents had absolutely NO update and were completely clueless!
Due to this utter negligence and hopeless service, I was forced to cancel my policy within the legal 30-day Free-Look period. Now, to make things worse, their executive called me and shamelessly claimed "ZERO Refund" because the entire premium of ₹2,569 got adjusted in stamp duty and medicals. This is a complete lie and fraud because NO physical medical exam was ever conducted in my case!
They hide charges, ignore customer service requests, and violate IRDAI guidelines. Extremely dishonest company. Never trust Policybazaar!
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VYV.P Yadav
Response from developer
Hi, we are concerned to hear about your concern. Please allow us to look into your concern and assist you better. Kindly share your detailed concern along with your registered contact number at app@policybazaar.com. Aastha PW58077
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