Dont buy anything from policybazar
Response from developer
Hi, please email your concern and your registered details to app@policybazaar.com. In the subject line, mention the exact username used for this review. We will look into it and pass it along to the appropriate team for resolution. Pratyush PW88060
Don’t buy motor claim insurance
Very disappointing experience with Policybazaar for my motor insurance claim.
I raised my claim on 20 Dec 2025 and submitted all requested documents on time. The final survey report was submitted on 4 Apr 2026, but after that there were repeated delays with no proper updates.
On top of the delay, there was also wrong invoice updation from the team’s side, which created additional confusion and caused further unnecessary follow-up from my end. Even after pointing out the issue and sharing the required details again, it was not handled properly.
Later I was informed that only CKYC generation was pending and had to be updated by another internal team. Despite multiple calls and emails over several months, I kept getting different responses and no clear timeline.
The payment was finally credited today, but the overall experience was extremely stressful and disappointing. A customer should not have to spend months following up for a claim after submitting everything correctly.
My suggestion to others: please think carefully before buying motor insurance through Policybazaar if timely claim support and proper coordination matter to you. Buying a policy is easy, but real support during claim settlement was very poor in my experience.
Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Pathetic service during claim
I contacted their claim executives multiple times, and every time I was told, “Sir, it will be done” or “We will call you back in a few minutes.” However, whenever I received their callback and answered the phone, the call would disconnect immediately without any response from their side. Despite continuously following up, there has been no proper support.
Initially, I was assured that the process would be completed within 24 hours, but it has already been 5 days and there is still no progress in my claim. I uploaded all the required documents on the very first day of claim initiation, yet they repeatedly keep asking for the same documents again and again whenever I follow up about the status.
Very poor claim handling and extremely frustrating customer experience. Selling policies is easy, but real support is needed during claims and that is where Policybazaar failed badly in my case.
Response from developer
Hi, let me check this for you. Please email the registered details to app@policybazaar.com. In the subject line, mention the exact username used for this review. We will look into your concern and pass it along to the appropriate team. Pratyush PW88060
Worst experience - don’t buy
When I got admitted to a hospital that was listed under their cashless network, I expected the process to be smooth. Instead, I was left completely helpless. At a time when my focus should have been on my health and recovery, I was forced to spend hours trying to contact Policybazaar support. Every call was transferred from one team to another, with no one taking responsibility or giving a clear solution. It felt like nobody cared.
Despite being admitted to a cashless network hospital, my claim issue was never resolved, and I had no choice but to arrange and pay the entire hospital bill myself during such a stressful situation. The emotional and financial pressure this created was overwhelming.
Even after discharge, the struggle continued. The reimbursement process was exhausting, confusing, and again there was no meaningful support from Policybazaar. I felt abandoned at the exact moment when I needed help the most.
Health insurance is something people buy for peace of mind during difficult times. Unfortunately, my experience gave me only stress, frustration, and disappointment. I truly regret trusting Policybazaar, and based on what I went through, I cannot recommend their service to anyone.
Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Rejected Without Reason, Adds Long-Term Disclosure Burden
I had previously purchased a term policy directly from an insurer by fully disclosing my medical history, including past surgeries. The policy was issued after standard underwriting adjustments. Later, after getting married and having a child, I wanted to increase my coverage and decided to try PolicyBazaar based on their marketing claims.
I provided the exact same disclosures. However, my application was rejected without any clear explanation. This creates a long-term issue, as such rejections must be declared in all future insurance applications, not just for term insurance.
What stands out is the lack of transparency. As a user, you are still required to go through the same documentation and underwriting process as applying directly with an insurer, but with no added clarity or value from the intermediary. There is also no visibility into rejection rates or how often applicants with non-standard medical histories are declined.
In practice, the platform seems to work only for straightforward cases with minimal underwriting risk. For others, it introduces unnecessary complications without improving outcomes.
Based on this experience, I would not recommend using PolicyBazaar for term insurance.
Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Extremely Frustrating Experience - Pending Policy and Poor Support
The process has been a complete nightmare. I was asked to submit an inspection video twice. Each time I submitted the video, I was told that the video followed all the guidelines and was perfectly fine. However, they keep rejecting it citing "technical issues" and demanding that I redo the entire process again.
To make matters worse, their customer support is non-existent. I have tried calling them multiple times to resolve this, but there is absolutely no helpful response or accountability from their end. It feels like I am stuck in a loop of technical glitches with no one to help.
If you value your time and peace of mind, think twice before using this platform. I am still waiting for my policy to be issued!
Response from developer
Hi Abhishek, let me check the status of your application and work to expedite the process. Please email us your concern along with your registered contact details at app@policybazaar.com. Please use your exact username in the subject line. This will help my team quickly identify your case and assist you further. Aastha PW58077
Not worth the hassle
Response from developer
I am sorry to hear about the issues you're facing with your claim. Please email us at app@policybazaar.com with your registered contact details. Kindly use your review headline as the username of the email, and my team will review the information to ensure your claim is addressed as quickly as possible. Aastha PW58077
Worst customer service
Disaster experience
What is even more concerning is the stark contrast in their behavior — when purchasing a policy, they are extremely proactive and continuously follow up with calls. But when it comes to actual support during a claim or emergency, the response is completely absent.
I’ve also come across similar feedback from others, which makes me question the authenticity of the positive reviews online. It feels like the real customer experience is very different from what is portrayed.
Based on my experience, I would strongly advise others to reconsider purchasing policies online from such providers. Even if there is a slight price difference, it is far better to go with a reliable local agent who can provide real support when it actually matters.
Support during claims is what truly defines an insurance provider — and unfortunately, this experience has been extremely poor
Response from developer
Hi, this should not have happened. Please share your concern along with the registered details at app@policybazaar.com. In the subject line, mention the exact username used for this review. We will look into your concern and pass it along to the appropriate team. Pratyush PW88060
Life saving
Wrong practice
Good App
Mr
GOD
Saved me hours of NRI paperwork!
PolicyBazaar changed everything:
• Clarity: They explained the pros and cons of every plan clearly.
• Price: I found the lowest premiums compared to anywhere else.
• Ease of Use: Document uploading and the entire
Why I recommend them:
• Lowest prices guaranteed.
• Smooth document upload process.
• Excellent breakdown of plan pros/cons.
processing stage were seamless.
Whether it’s Investment, Term, or Health insurance, I completely recommend PB. They handle the heavy lifting and make the process effortless.
Response from developer
Thank you for sharing your feedback! Please feel free to contact us at app@policybazaar.com for any queries. Juhi PW18734
Worst customer support
Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Don’t bother people without any reason to call
Worst ever SCAM
On top of that, a second premium term was charged without proper explanation, and now different teams are giving conflicting information about the policy status. During an emergency situation, instead of clarity and support, we are facing confusion, delays, and stress.
Customer support keeps saying they will help but there is no actual resolution. This has made an already difficult situation much worse. I hope they improve transparency, communication, and accountability for customers.
Response from developer
Hi, allow me to assist you with this. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. We will address your concern promptly. Pratyush PW88060
