Pathetic service
Traumatised and disheartened to use the app. Raised a claim on 8th aug for my car damage. Got call back appointments and forced to download app but nobody called back to help me out or facilitate to ease my claim during my claim. Later i called them after trying several times they said that due to saturday and sunday they cudnt call.
Mr Abhishek was appointed to help me with claim but he called me after 3 days and didnt call me during my time slot. It is painful and agonising. They claim that everything thing will be taken care of within 24 hrs. But see my plight i went to service center three days and waited for their call and how to process things. And on monday they are saying claim form is rejected due to insufficient data.
Nobody is ready to take responsibility. I will not choose policy bazaar next time ever in my life. I wish i could attach pics of my appointed time slots
Also their app is worthless. The tab which gives get a immediate callback function is not working for past three days. I request team to please look into this and do the needful rather than shifting the blame on consumer and also to find out when the time slot for call was appointed then why nobody calledup. Mr Abhishek is not aware when he was appointed for helping in this claim. At one time he says that the claim manager is not available. What the hell. I wish i could write more.
Mr Abhishek was appointed to help me with claim but he called me after 3 days and didnt call me during my time slot. It is painful and agonising. They claim that everything thing will be taken care of within 24 hrs. But see my plight i went to service center three days and waited for their call and how to process things. And on monday they are saying claim form is rejected due to insufficient data.
Nobody is ready to take responsibility. I will not choose policy bazaar next time ever in my life. I wish i could attach pics of my appointed time slots
Also their app is worthless. The tab which gives get a immediate callback function is not working for past three days. I request team to please look into this and do the needful rather than shifting the blame on consumer and also to find out when the time slot for call was appointed then why nobody calledup. Mr Abhishek is not aware when he was appointed for helping in this claim. At one time he says that the claim manager is not available. What the hell. I wish i could write more.
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Response from developer
Hi, I am here to help. Please email your concern and your registered details to app@policybazaar.com. In the subject line, mention the exact username used for this review. We will look into it and pass it along to the appropriate team for resolution. Pratyush PW88060
No response or Call back from RM
I am an NRI and I’ve took health insurance policy to my parents (who are in INDIA) on policy Bazar and they assigned a Relationship Manager who is always offline and even if I requested call back or scheduled call back I never got call back (note: I’ve registered with USA mobile number) if there is a issue with communication they should’ve responded on WhatsApp but they didn’t. So I asked my sister to call the policy Bazar (her number is a Indian number and secondary communication on app) and ask some questions regarding the policy but the policy bazar said you should contact through primary phone which they never answered nor did a call back and my parents are waiting to go on their regular checkup…. This is one of the worse policy app
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A Black Hole for Your Money and Peace of Mind 😡👎
I would have given a zero star ⭐️ if possible,
I purchased car insurance from pb,
They will only give you scripted answers instead of actual resolution of your issue, keeping on hold for hours n hours, surveyor don’t even respond them. They will only provide apologies instead of resolution,
They’ll frustrate you at level that you’ll leave them without any resolutions and choose peace over pathetic service.
I am absolutely disgusted with the pathetic service from Policybazaar. They are nothing but aggressive sales wolves before you pay, and completely ghost you the second your money leaves your bank account.
Here is exactly why you should stay far away from them:
Zero After-Sales Support: The moment I had an actual issue with my policy issuance, their customer support vanished.
They are just commission-hungry agents who do not care about the customer at all. Save yourself the immense mental agony and buy directly from the insurance provider instead. Completely pathetic..
Better purchase from agents or directly from companies instead of these liars.
It’s been more than 65 days still waiting for my reimbursement, i came back here again for reviewing all those who’s thinking about purchasing through PB, either you chose peace or PB.
I purchased car insurance from pb,
They will only give you scripted answers instead of actual resolution of your issue, keeping on hold for hours n hours, surveyor don’t even respond them. They will only provide apologies instead of resolution,
They’ll frustrate you at level that you’ll leave them without any resolutions and choose peace over pathetic service.
I am absolutely disgusted with the pathetic service from Policybazaar. They are nothing but aggressive sales wolves before you pay, and completely ghost you the second your money leaves your bank account.
Here is exactly why you should stay far away from them:
Zero After-Sales Support: The moment I had an actual issue with my policy issuance, their customer support vanished.
They are just commission-hungry agents who do not care about the customer at all. Save yourself the immense mental agony and buy directly from the insurance provider instead. Completely pathetic..
Better purchase from agents or directly from companies instead of these liars.
It’s been more than 65 days still waiting for my reimbursement, i came back here again for reviewing all those who’s thinking about purchasing through PB, either you chose peace or PB.
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Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Good platform for beginners to investing money
Gornally sujana I had a highly positive experience with the investment guidance provided by the advisor at Policybazaar. She demonstrated exceptional professionalism, strong product knowledge, and a genuine commitment to helping me understand my investment options. Every aspect was explained clearly and transparensively, allowing me to make an informed decision with confidence.I truly appreciate her patience in addressing all my questions and her dedication to providing accurate, unbiased guidance. The level of service and customer support exceeded my expectations. My sincere thanks to both her and the Policybazaar team for delivering such a professional and customer-focused experience. I would highly recommend their investment advisory services.
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Response from developer
Hi, we would like to extend our gratitude and appreciate your time to commend our services. It is good to know that our services lived up to your expectations. We promise to maintain the standard and only improve it every day. Please feel free to contact us at app@policybazaar.com for any queries. Aastha PW58077
very nice
good
Exceptional support from the PB Team during my claims
I sincerely thank Ms. Diksha Pasi, Mr. Jathin Sharma, Ms. Monika, and the entire Policybazaar Claims Team for their exceptional support throughout my first insurance claim.
Initially, I had almost lost hope and believed my claim would be rejected. Even at the garage, I was told that buying insurance directly through them would have made the claim process easier. However, Policybazaar proved me wrong.
The team kept me updated at every stage, guided me through the reimbursement process, and proactively followed up without me having to chase anyone for updates. Their professionalism, dedication, and customer-first approach made the entire experience smooth and stress-free.
I’ve been purchasing insurance through Policybazaar for more than six vehicles every year for many years, and this claim experience has strengthened my trust in them even further.
A heartfelt thank you to Diksha Pasi, Jathin Sharma, Monika, and the entire PB team. I truly appreciate your outstanding support and would confidently recommend Policybazaar to anyone looking for reliable insurance assistance.
Initially, I had almost lost hope and believed my claim would be rejected. Even at the garage, I was told that buying insurance directly through them would have made the claim process easier. However, Policybazaar proved me wrong.
The team kept me updated at every stage, guided me through the reimbursement process, and proactively followed up without me having to chase anyone for updates. Their professionalism, dedication, and customer-first approach made the entire experience smooth and stress-free.
I’ve been purchasing insurance through Policybazaar for more than six vehicles every year for many years, and this claim experience has strengthened my trust in them even further.
A heartfelt thank you to Diksha Pasi, Jathin Sharma, Monika, and the entire PB team. I truly appreciate your outstanding support and would confidently recommend Policybazaar to anyone looking for reliable insurance assistance.
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Response from developer
We're delighted to hear that you've had such a positive experience with us! Thank you for your kind words and for being a valued customer. Your satisfaction is our top priority, and we're committed to continually providing you with excellent services. Aastha PW58077
Worst experience ever
I purchased comprehensive insurance through Policybazaar. It’s been more than 24 hours, and they still haven’t sent me my policy—it keeps showing as “under process.” When I called customer care, they told me that I would have to pay an additional ₹1,000, even though they had already charged me ₹4,600. When I asked them to refund my money, they said they could give me a discount and that I would only need to pay ₹350 extra. Is this a joke? Is this some kind of bargaining shop? If I purchased the policy through the app, what is the point of increasing the price afterward? What kind of behavior is this? This has been the worst experience.
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Nice App
Easy to use
Car Policy renewal easy way
My Mahindra XUV 7oo car insurance renewal process is experienced as very easy Thanks Policy Bazar
Fraud App
don’t purchase anything from them they first told me you can take your money back there is no locking period and now they are saying you can’t and one of your policy is closed so you can’t get the refund it’s a total fraud app and the customer service is worst their agent Lakshya lied about it you can claim it attaching the screenshot how they give targets to their employees to con people
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Dont buy anything from policybazar
They will sell /advise you only to invest plan that they will get more commission. Agent suggested plan which has higher expenses ratio. Got to know Once i have invested. Please compare expense ratio before you buy.
Good
Good
Don’t buy motor claim insurance
Don’t buy motor claim insurance
Very disappointing experience with Policybazaar for my motor insurance claim.
I raised my claim on 20 Dec 2025 and submitted all requested documents on time. The final survey report was submitted on 4 Apr 2026, but after that there were repeated delays with no proper updates.
On top of the delay, there was also wrong invoice updation from the team’s side, which created additional confusion and caused further unnecessary follow-up from my end. Even after pointing out the issue and sharing the required details again, it was not handled properly.
Later I was informed that only CKYC generation was pending and had to be updated by another internal team. Despite multiple calls and emails over several months, I kept getting different responses and no clear timeline.
The payment was finally credited today, but the overall experience was extremely stressful and disappointing. A customer should not have to spend months following up for a claim after submitting everything correctly.
My suggestion to others: please think carefully before buying motor insurance through Policybazaar if timely claim support and proper coordination matter to you. Buying a policy is easy, but real support during claim settlement was very poor in my experience.
Very disappointing experience with Policybazaar for my motor insurance claim.
I raised my claim on 20 Dec 2025 and submitted all requested documents on time. The final survey report was submitted on 4 Apr 2026, but after that there were repeated delays with no proper updates.
On top of the delay, there was also wrong invoice updation from the team’s side, which created additional confusion and caused further unnecessary follow-up from my end. Even after pointing out the issue and sharing the required details again, it was not handled properly.
Later I was informed that only CKYC generation was pending and had to be updated by another internal team. Despite multiple calls and emails over several months, I kept getting different responses and no clear timeline.
The payment was finally credited today, but the overall experience was extremely stressful and disappointing. A customer should not have to spend months following up for a claim after submitting everything correctly.
My suggestion to others: please think carefully before buying motor insurance through Policybazaar if timely claim support and proper coordination matter to you. Buying a policy is easy, but real support during claim settlement was very poor in my experience.
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Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Pathetic service during claim
Very disappointing experience with Policybazaar. They are very active and supportive when selling new insurance policies, but when it comes to the claim process, customer support becomes extremely poor. I have purchased all my insurance policies through their app, trusting their service, but during my recent claim process, I felt completely ignored.
I contacted their claim executives multiple times, and every time I was told, “Sir, it will be done” or “We will call you back in a few minutes.” However, whenever I received their callback and answered the phone, the call would disconnect immediately without any response from their side. Despite continuously following up, there has been no proper support.
Initially, I was assured that the process would be completed within 24 hours, but it has already been 5 days and there is still no progress in my claim. I uploaded all the required documents on the very first day of claim initiation, yet they repeatedly keep asking for the same documents again and again whenever I follow up about the status.
Very poor claim handling and extremely frustrating customer experience. Selling policies is easy, but real support is needed during claims and that is where Policybazaar failed badly in my case.
I contacted their claim executives multiple times, and every time I was told, “Sir, it will be done” or “We will call you back in a few minutes.” However, whenever I received their callback and answered the phone, the call would disconnect immediately without any response from their side. Despite continuously following up, there has been no proper support.
Initially, I was assured that the process would be completed within 24 hours, but it has already been 5 days and there is still no progress in my claim. I uploaded all the required documents on the very first day of claim initiation, yet they repeatedly keep asking for the same documents again and again whenever I follow up about the status.
Very poor claim handling and extremely frustrating customer experience. Selling policies is easy, but real support is needed during claims and that is where Policybazaar failed badly in my case.
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Response from developer
Hi, let me check this for you. Please email the registered details to app@policybazaar.com. In the subject line, mention the exact username used for this review. We will look into your concern and pass it along to the appropriate team. Pratyush PW88060
Worst experience - don’t buy
I purchased a health insurance policy from Aditya Birla Health Insurance through Policybazaar trusting the recommendation of their agent. I believed that during a medical emergency, I would at least have proper guidance and support. Sadly, my experience turned out to be extremely painful and disappointing.
When I got admitted to a hospital that was listed under their cashless network, I expected the process to be smooth. Instead, I was left completely helpless. At a time when my focus should have been on my health and recovery, I was forced to spend hours trying to contact Policybazaar support. Every call was transferred from one team to another, with no one taking responsibility or giving a clear solution. It felt like nobody cared.
Despite being admitted to a cashless network hospital, my claim issue was never resolved, and I had no choice but to arrange and pay the entire hospital bill myself during such a stressful situation. The emotional and financial pressure this created was overwhelming.
Even after discharge, the struggle continued. The reimbursement process was exhausting, confusing, and again there was no meaningful support from Policybazaar. I felt abandoned at the exact moment when I needed help the most.
Health insurance is something people buy for peace of mind during difficult times. Unfortunately, my experience gave me only stress, frustration, and disappointment. I truly regret trusting Policybazaar, and based on what I went through, I cannot recommend their service to anyone.
When I got admitted to a hospital that was listed under their cashless network, I expected the process to be smooth. Instead, I was left completely helpless. At a time when my focus should have been on my health and recovery, I was forced to spend hours trying to contact Policybazaar support. Every call was transferred from one team to another, with no one taking responsibility or giving a clear solution. It felt like nobody cared.
Despite being admitted to a cashless network hospital, my claim issue was never resolved, and I had no choice but to arrange and pay the entire hospital bill myself during such a stressful situation. The emotional and financial pressure this created was overwhelming.
Even after discharge, the struggle continued. The reimbursement process was exhausting, confusing, and again there was no meaningful support from Policybazaar. I felt abandoned at the exact moment when I needed help the most.
Health insurance is something people buy for peace of mind during difficult times. Unfortunately, my experience gave me only stress, frustration, and disappointment. I truly regret trusting Policybazaar, and based on what I went through, I cannot recommend their service to anyone.
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Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Rejected Without Reason, Adds Long-Term Disclosure Burden
I had a poor experience using PolicyBazaar for term insurance.
I had previously purchased a term policy directly from an insurer by fully disclosing my medical history, including past surgeries. The policy was issued after standard underwriting adjustments. Later, after getting married and having a child, I wanted to increase my coverage and decided to try PolicyBazaar based on their marketing claims.
I provided the exact same disclosures. However, my application was rejected without any clear explanation. This creates a long-term issue, as such rejections must be declared in all future insurance applications, not just for term insurance.
What stands out is the lack of transparency. As a user, you are still required to go through the same documentation and underwriting process as applying directly with an insurer, but with no added clarity or value from the intermediary. There is also no visibility into rejection rates or how often applicants with non-standard medical histories are declined.
In practice, the platform seems to work only for straightforward cases with minimal underwriting risk. For others, it introduces unnecessary complications without improving outcomes.
Based on this experience, I would not recommend using PolicyBazaar for term insurance.
I had previously purchased a term policy directly from an insurer by fully disclosing my medical history, including past surgeries. The policy was issued after standard underwriting adjustments. Later, after getting married and having a child, I wanted to increase my coverage and decided to try PolicyBazaar based on their marketing claims.
I provided the exact same disclosures. However, my application was rejected without any clear explanation. This creates a long-term issue, as such rejections must be declared in all future insurance applications, not just for term insurance.
What stands out is the lack of transparency. As a user, you are still required to go through the same documentation and underwriting process as applying directly with an insurer, but with no added clarity or value from the intermediary. There is also no visibility into rejection rates or how often applicants with non-standard medical histories are declined.
In practice, the platform seems to work only for straightforward cases with minimal underwriting risk. For others, it introduces unnecessary complications without improving outcomes.
Based on this experience, I would not recommend using PolicyBazaar for term insurance.
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Response from developer
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance. Drishti PW52339
Extremely Frustrating Experience - Pending Policy and Poor Support
I am extremely disappointed with the service provided by Policybazaar. I purchased a policy on April 2nd, and even after four days (today is April 6th), my policy has not been issued.
The process has been a complete nightmare. I was asked to submit an inspection video twice. Each time I submitted the video, I was told that the video followed all the guidelines and was perfectly fine. However, they keep rejecting it citing "technical issues" and demanding that I redo the entire process again.
To make matters worse, their customer support is non-existent. I have tried calling them multiple times to resolve this, but there is absolutely no helpful response or accountability from their end. It feels like I am stuck in a loop of technical glitches with no one to help.
If you value your time and peace of mind, think twice before using this platform. I am still waiting for my policy to be issued!
The process has been a complete nightmare. I was asked to submit an inspection video twice. Each time I submitted the video, I was told that the video followed all the guidelines and was perfectly fine. However, they keep rejecting it citing "technical issues" and demanding that I redo the entire process again.
To make matters worse, their customer support is non-existent. I have tried calling them multiple times to resolve this, but there is absolutely no helpful response or accountability from their end. It feels like I am stuck in a loop of technical glitches with no one to help.
If you value your time and peace of mind, think twice before using this platform. I am still waiting for my policy to be issued!
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Response from developer
Hi Abhishek, let me check the status of your application and work to expedite the process. Please email us your concern along with your registered contact details at app@policybazaar.com. Please use your exact username in the subject line. This will help my team quickly identify your case and assist you further. Aastha PW58077
Not worth the hassle
There guys are not responsive at all. I filed a claim for vehicle insurance. First of all it was a claim of less than 50k so they will not send an advisor to check the vehicle. You yourself have to send them the pictures through email only. No other way. So while i was sending them the pictures through there is some error. Address not found. It was so frustrating. I spent so much of my valuable time in this process. Then the advisor told me to upload some pictures of the damaged car. Only 3 to 5 enough she said. So i went to service station where i kept my car for repair took some pictures and later the advisor is telling me that these pictures are not enough . Go and take more. Its just not worth the hassle. These 1 or 2 k discounts are not worth it. If you buy offline all these paper works are done by those people only.
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Response from developer
I am sorry to hear about the issues you're facing with your claim. Please email us at app@policybazaar.com with your registered contact details. Kindly use your review headline as the username of the email, and my team will review the information to ensure your claim is addressed as quickly as possible. Aastha PW58077
Worst customer service
Have just explored the app once, but keep getting calls from their rude customer support. I was yelled at when requested to please take me off from the calling list, or guide me how to do it myself.
Disaster experience
I am extremely disappointed with the service during a critical time. I was undergoing surgery and expected at least basic support from both the online team and ground assistance. However, not even a single call was received from their side. This is truly a disastrous experience.
What is even more concerning is the stark contrast in their behavior — when purchasing a policy, they are extremely proactive and continuously follow up with calls. But when it comes to actual support during a claim or emergency, the response is completely absent.
I’ve also come across similar feedback from others, which makes me question the authenticity of the positive reviews online. It feels like the real customer experience is very different from what is portrayed.
Based on my experience, I would strongly advise others to reconsider purchasing policies online from such providers. Even if there is a slight price difference, it is far better to go with a reliable local agent who can provide real support when it actually matters.
Support during claims is what truly defines an insurance provider — and unfortunately, this experience has been extremely poor
What is even more concerning is the stark contrast in their behavior — when purchasing a policy, they are extremely proactive and continuously follow up with calls. But when it comes to actual support during a claim or emergency, the response is completely absent.
I’ve also come across similar feedback from others, which makes me question the authenticity of the positive reviews online. It feels like the real customer experience is very different from what is portrayed.
Based on my experience, I would strongly advise others to reconsider purchasing policies online from such providers. Even if there is a slight price difference, it is far better to go with a reliable local agent who can provide real support when it actually matters.
Support during claims is what truly defines an insurance provider — and unfortunately, this experience has been extremely poor
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Response from developer
Hi, this should not have happened. Please share your concern along with the registered details at app@policybazaar.com. In the subject line, mention the exact username used for this review. We will look into your concern and pass it along to the appropriate team. Pratyush PW88060
