Kudos to ACKO for a Truly Seamless Experience! 🙌
I wanted to share a quick note of appreciation for ACKO Health Insurance. My mother recently underwent cataract surgery, and the entire claims process was nothing short of exceptional.
Here is why ACKO has earned my highest recommendation:
Zero Hidden Costs: They provided 100% payment clearance. There was absolutely no co-pay deduction and zero consumable deductions—everything was covered exactly as promised.
Zero Human Intervention: The entire process was automated, smooth, and completely hassle-free.
Lightning-Fast Settlement: The complete payment was cleared in just 3 days without me having to chase anyone for updates.
Seeing a digital-first insurer deliver on its promise so seamlessly during a stressful time is incredibly reassuring. I am extremely happy with their service and will definitely be recommending my friends and colleagues to switch to ACKO!
Thank you, team ACKO, for setting a new benchmark in health insurance. 🚀
Here is why ACKO has earned my highest recommendation:
Zero Hidden Costs: They provided 100% payment clearance. There was absolutely no co-pay deduction and zero consumable deductions—everything was covered exactly as promised.
Zero Human Intervention: The entire process was automated, smooth, and completely hassle-free.
Lightning-Fast Settlement: The complete payment was cleared in just 3 days without me having to chase anyone for updates.
Seeing a digital-first insurer deliver on its promise so seamlessly during a stressful time is incredibly reassuring. I am extremely happy with their service and will definitely be recommending my friends and colleagues to switch to ACKO!
Thank you, team ACKO, for setting a new benchmark in health insurance. 🚀
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Asks to install app for everything
I wanted to download the policy which I just bought online on my laptop while I went to download the policy document. It wants me to download the app mandated. It won’t give me the docs without the app being installed. It’s so frustrating. Uninstalled the app. And down rated the app.
Response from developer
Hi Shiva, we understand your concern regarding downloading the app to access your policy document. For security and convenience, your policy documents are currently accessible only via the ACKO app. This helps keep your information safe while making it easy for you to access anytime. -Asa
I wish I could give 0.1 rating
I wish I could give them zero stars. My experience with Acko Drive has been nothing short of a scam. If you are looking for a transparent car-buying process, look elsewhere.
The Issues:
• Financial Mismanagement: During the process, they claimed a "system glitch" and forced me to pay extra, promising a full refund within 10 days. It has now been over 40 days since I took delivery, and I have not seen a single rupee.
• The "Ghost" Executive: I was explicitly promised that an Acko executive would be present during the car delivery to assist with the process. No one showed up.
• Payment Failures: My car delivery was actually put on hold by the dealership because Acko failed to clear the dues on time. It was incredibly embarrassing and unprofessional.
• Zero After-Sales Support: Before I paid the booking amount, I was getting 5+ calls a day. The moment the invoicing was done, they vanished.
• Broken Customer Service: Their "support" is a joke. Whenever I call to track my refund, the call miraculously gets disconnected, and they never bother to call back. Emails and follow-ups go completely ignored.
The Verdict:
I am now genuinely concerned about the validity of my insurance given how they handle their finances. This company is great at marketing but pathetic at execution and ethics. Do not trust their low-price claims—you will pay for it in mental agony and lost money.
Save yourself the headache: Buy directly from a reputed dealer and stay away from this fraud.
The Issues:
• Financial Mismanagement: During the process, they claimed a "system glitch" and forced me to pay extra, promising a full refund within 10 days. It has now been over 40 days since I took delivery, and I have not seen a single rupee.
• The "Ghost" Executive: I was explicitly promised that an Acko executive would be present during the car delivery to assist with the process. No one showed up.
• Payment Failures: My car delivery was actually put on hold by the dealership because Acko failed to clear the dues on time. It was incredibly embarrassing and unprofessional.
• Zero After-Sales Support: Before I paid the booking amount, I was getting 5+ calls a day. The moment the invoicing was done, they vanished.
• Broken Customer Service: Their "support" is a joke. Whenever I call to track my refund, the call miraculously gets disconnected, and they never bother to call back. Emails and follow-ups go completely ignored.
The Verdict:
I am now genuinely concerned about the validity of my insurance given how they handle their finances. This company is great at marketing but pathetic at execution and ethics. Do not trust their low-price claims—you will pay for it in mental agony and lost money.
Save yourself the headache: Buy directly from a reputed dealer and stay away from this fraud.
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Response from developer
Hi Nishad, this is not the experience I intended you to have. Please share your contact number via hello@ackodrive.com so that I can take it ahead. -Asa
Terrible Service Never buy Acko Insurance Again
I am writing this review to warn others about the absolutely nightmare experience I had with Acko General Insurance during my recent claim process. While purchasing the policy was easy and fast, their claim support is non-existent, agonizingly slow, and unprofessional.
Key Issues Experienced:
Extremely Slow and Time-Taking: I filed a claim expecting a "digital-first" experience. Instead, I spent weeks following up. The process was unorganized, and they took forever to process simple approvals, leaving me without my vehicle.
Rude and Angry Staff: When I managed to get a customer support executive on the phone, they were not only unhelpful but also spoke in a very angry and unprofessional tone. It felt like they were doing me a favor by processing my claim, rather than providing the service I paid for.
Constant Documentation Changes: They kept changing their document requirements, which caused unnecessary stress and delays.
I felt harassed and ignored throughout this process. Acko’s advertisements are misleading; their service is far from "hassle-free." Save your mental peace and money—go for a more established insurance provider.
Never again. Terrible service.
Key Issues Experienced:
Extremely Slow and Time-Taking: I filed a claim expecting a "digital-first" experience. Instead, I spent weeks following up. The process was unorganized, and they took forever to process simple approvals, leaving me without my vehicle.
Rude and Angry Staff: When I managed to get a customer support executive on the phone, they were not only unhelpful but also spoke in a very angry and unprofessional tone. It felt like they were doing me a favor by processing my claim, rather than providing the service I paid for.
Constant Documentation Changes: They kept changing their document requirements, which caused unnecessary stress and delays.
I felt harassed and ignored throughout this process. Acko’s advertisements are misleading; their service is far from "hassle-free." Save your mental peace and money—go for a more established insurance provider.
Never again. Terrible service.
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Response from developer
Hi, allow me a chance to assist you with this. Please share your contact number via https://bit.ly/escalationdesk so that I can connect with you. -Arya
Do not buy any policy from acko
My flight got cancelled & airline provided me a new flight with the delay of more than 7 hours and to my destination delayed 10 hours
Acko customer care called to team almost 6-7 times, they keep cutting my call after picking it. And the phone line was completely disturbed. Even they didn't even care for the call back.
Seriously who read about these documents. At the time of purchasing the policy it is clearly mention that we will pay for your expenses in the cases of cancellation, delays & lost luggage but now they are saying the reason provided by the airline for flight cancellation is operations issue. This does not come under this policy.
I’ve called to care many times they told always we call you right back after 1-2 every time but they didn’t call me back it’s 3 days now but no oner take responsibility about call back
Acko customer care called to team almost 6-7 times, they keep cutting my call after picking it. And the phone line was completely disturbed. Even they didn't even care for the call back.
Seriously who read about these documents. At the time of purchasing the policy it is clearly mention that we will pay for your expenses in the cases of cancellation, delays & lost luggage but now they are saying the reason provided by the airline for flight cancellation is operations issue. This does not come under this policy.
I’ve called to care many times they told always we call you right back after 1-2 every time but they didn’t call me back it’s 3 days now but no oner take responsibility about call back
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Response from developer
Hi Zuber, this is genuinely concerning to read. Kindly share your contact number via https://bit.ly/escalationdesk so that I can reach out and assist you. -Mahi
