Worst banking experience ever
Absolutely the worst banking experience I have ever had.
My account was suddenly frozen, and I was asked to submit multiple documents and transaction proofs. I provided everything they requested immediately, yet days passed without any meaningful response or resolution. Every follow-up resulted in the same generic replies like “under review” or “please wait.”
Keeping a customer’s money inaccessible without timely updates is completely unacceptable. The customer support is extremely slow, unhelpful, and shows no urgency in resolving genuine issues.
A bank is built on trust, but this experience has completely destroyed my confidence in both Jupiter and Federal Bank. If something goes wrong with your account, don’t expect prompt communication or efficient support.
I cannot recommend this service to anyone based on my experience. There are far better banking options available that value their customers and provide proper support when it actually matters.
My account was suddenly frozen, and I was asked to submit multiple documents and transaction proofs. I provided everything they requested immediately, yet days passed without any meaningful response or resolution. Every follow-up resulted in the same generic replies like “under review” or “please wait.”
Keeping a customer’s money inaccessible without timely updates is completely unacceptable. The customer support is extremely slow, unhelpful, and shows no urgency in resolving genuine issues.
A bank is built on trust, but this experience has completely destroyed my confidence in both Jupiter and Federal Bank. If something goes wrong with your account, don’t expect prompt communication or efficient support.
I cannot recommend this service to anyone based on my experience. There are far better banking options available that value their customers and provide proper support when it actually matters.
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My app doesn’t work itself
Now to do a 2fa my shoulder be working,it always shows error even though everything is fine from my side
App stopped working
Stopped working after the latest updates. Tried reinstalling but still broken
Wrost app
Not customer friendly
Bad Experience
I am disappointed with the overall service experience. Since opening this account, I have not received any of the benefits or services that were promised. Furthermore, one of my complaints has been pending for over a year without any resolution or satisfactory response from the bank.
In this era of digital banking, it is concerning that customer support continues to advise customers to visit a branch for matters that should ideally be resolved through digital channels. Visiting a branch is not always feasible, and I expect better support and service accessibility from the bank.
In this era of digital banking, it is concerning that customer support continues to advise customers to visit a branch for matters that should ideally be resolved through digital channels. Visiting a branch is not always feasible, and I expect better support and service accessibility from the bank.
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