A very poor system
With 100 steps to Sign in even the cheapest organisations are far better than this app can’t even my registered Canadian. Number please create some customer friendly app .. I have changed the bank due to
Signing in drama in FedMobile
Signing in drama in FedMobile
Technical issue
Extremely disappointing experience. It’s been over 48 hours since I raised this issue, yet the Credit Card section is still completely inaccessible. I can’t view my statements, unbilled transactions, or other card information, making it impossible to review my spending and arrange upcoming payments. Customer support couldn’t provide any timeline for a fix and even refused to postpone the auto-debit until the issue is resolved. Customers shouldn’t be penalized or left in the dark because of a technical failure on the bank’s side. This level of service is unacceptable.
Show more
Response from developer
Hi, we regret the inconvenience caused to you. Please raise your concern via our Online Customer Grievance Portal using the link provided below for prompt review and resolution. Kindly make a note of the FBSR reference number for future tracking and status updates: https://grievance-redressal.cloud.federal.bank.in/ords/r/grievance/grievance-redressal/g1r
I'm not able to log in from Canada even tho I changed my number.
Hi I'm from Canada, I changed my number and I tried to log in but it's not working.
I was using while I was in India.
I was using while I was in India.
Mr Adrian Monteiro
Best bank
Great app
Works great
Good one and Trusted 👍
Always my favorite Federal Bank and Fed Mobile
Worst banking experience ever
Absolutely the worst banking experience I have ever had.
My account was suddenly frozen, and I was asked to submit multiple documents and transaction proofs. I provided everything they requested immediately, yet days passed without any meaningful response or resolution. Every follow-up resulted in the same generic replies like “under review” or “please wait.”
Keeping a customer’s money inaccessible without timely updates is completely unacceptable. The customer support is extremely slow, unhelpful, and shows no urgency in resolving genuine issues.
A bank is built on trust, but this experience has completely destroyed my confidence in both Jupiter and Federal Bank. If something goes wrong with your account, don’t expect prompt communication or efficient support.
I cannot recommend this service to anyone based on my experience. There are far better banking options available that value their customers and provide proper support when it actually matters.
My account was suddenly frozen, and I was asked to submit multiple documents and transaction proofs. I provided everything they requested immediately, yet days passed without any meaningful response or resolution. Every follow-up resulted in the same generic replies like “under review” or “please wait.”
Keeping a customer’s money inaccessible without timely updates is completely unacceptable. The customer support is extremely slow, unhelpful, and shows no urgency in resolving genuine issues.
A bank is built on trust, but this experience has completely destroyed my confidence in both Jupiter and Federal Bank. If something goes wrong with your account, don’t expect prompt communication or efficient support.
I cannot recommend this service to anyone based on my experience. There are far better banking options available that value their customers and provide proper support when it actually matters.
Show more
Response from developer
Hi Desimunde, We sincerely apologize for the inconvenience caused and understand your concerns regarding the delay. Please raise your concern via our Online Customer Grievance Portal using the link provided below for prompt review and resolution. Kindly make a note of the FBSR reference number for future tracking and status updates. https://grievance-redressal.cloud.federal.bank.in/ords/r/grievance/grievance-redressal/g1r. - Federal Bank
My app doesn’t work itself
Now to do a 2fa my shoulder be working,it always shows error even though everything is fine from my side
App stopped working
Stopped working after the latest updates. Tried reinstalling but still broken
Wrost app
Not customer friendly
Bad Experience
I am disappointed with the overall service experience. Since opening this account, I have not received any of the benefits or services that were promised. Furthermore, one of my complaints has been pending for over a year without any resolution or satisfactory response from the bank.
In this era of digital banking, it is concerning that customer support continues to advise customers to visit a branch for matters that should ideally be resolved through digital channels. Visiting a branch is not always feasible, and I expect better support and service accessibility from the bank.
In this era of digital banking, it is concerning that customer support continues to advise customers to visit a branch for matters that should ideally be resolved through digital channels. Visiting a branch is not always feasible, and I expect better support and service accessibility from the bank.
Show more
Simple and faster
Simple and faster - one of the top rated bank and bank app in India .
Try to fix the issues
After installing the app it is asking for country. I choose others because USA is not listed in the suggestions and when I proceed it is failing with Device authenticate failure all the time. For NRI user’s atleast we should have other options for authentication and able to use the app.
Not at all happy with the app
Not at all happy with the app
Show more
Delay in Updating Statement and Balance
There is too much delay in updating the statement and account balance. It takes almost 15 minutes to show the updated balance after a transaction. Also, when multiple payments are made through debit card, it takes even more time to reflect the remaining balance and transaction statement.
Due to this delay, it becomes difficult to track the available balance properly, which may create confusion during urgent transactions and daily use. The balance and mini statement should be updated instantly for smooth banking service.
Kindly check the issue from your end and resolve it at the earliest. Please improve the system update process so that transactions, statements, and remaining balances are reflected without unnecessary delay.
Due to this delay, it becomes difficult to track the available balance properly, which may create confusion during urgent transactions and daily use. The balance and mini statement should be updated instantly for smooth banking service.
Kindly check the issue from your end and resolve it at the earliest. Please improve the system update process so that transactions, statements, and remaining balances are reflected without unnecessary delay.
Show more
Response from developer
Thank you for sharing your suggestion. Your feedback has been noted and will be shared with the relevant team for review as part of our continuous improvement efforts. – Federal Bank
Very slow when transactions are done
I’m experiencing several usability issues with the app. It takes around a minute to load and then shows a network error, even though my internet connection is working fine.
Additionally, a pop-up appears at the bottom asking me to select an account, even though I have already selected one in the transaction form. This creates confusion during the process.
Another concern is the OTP displayed in the confirmation pop-up. It’s unclear what its purpose is, and there is no proper explanation provided.
Overall, the user experience could be improved. It would be helpful to include better guidance or a detailed FAQ section explaining these behaviors and recent changes.
Additionally, a pop-up appears at the bottom asking me to select an account, even though I have already selected one in the transaction form. This creates confusion during the process.
Another concern is the OTP displayed in the confirmation pop-up. It’s unclear what its purpose is, and there is no proper explanation provided.
Overall, the user experience could be improved. It would be helpful to include better guidance or a detailed FAQ section explaining these behaviors and recent changes.
Show more
Not that reliable. Lacks basic functionality
I’m using FedMobile for my salary account, but the transaction visibility is disappointing. Many of my UPI transactions done through apps like Google Pay, PhonePe, and Paytm are not consistently reflected or are delayed in the app.
This makes it difficult to track my actual spending and account activity in one place. For a banking app, real-time and complete transaction history should be a basic feature.
The app interface is decent, but reliability in showing all transactions needs serious improvement. Please fix this issue and improve synchronization with UPI transactions.
This makes it difficult to track my actual spending and account activity in one place. For a banking app, real-time and complete transaction history should be a basic feature.
The app interface is decent, but reliability in showing all transactions needs serious improvement. Please fix this issue and improve synchronization with UPI transactions.
Show more
Response from developer
Hi, we regret the inconvenience you have experienced with Fed Mobile app. To help us resolve your concern effectively, please email to contact@federalbank.co.in from your registered email id. Our team will review the details and assist you promptly. - Federal Bank
An update which prevents users from transactions
With this update the introduction of OTP is such that it times out before even typing the pin which prevents the transaction happening.
Needs to be resolved soon or else I have to consider shutting the account.
Needs to be resolved soon or else I have to consider shutting the account.
Fed mobile
Fed aap, it has made my daily transactions much faster and feels very secure 😍
Excellent
Excellent
very useful app
One of the number one banking mobile application
