Very bad service from IDBI
Worst home-loan service experience I have ever had. The level of customer service and support from IDBI Bank’s home-loan department is extremely disappointing.
There is a serious lack of proper communication, transparency and timely response. Customers have to repeatedly follow up for basic information, and getting a clear answer from the concerned team can be extremely difficult.
For a long-term financial commitment like a home loan, customers expect professionalism, accountability and proper guidance. Unfortunately, my experience with IDBI has been completely the opposite.
I would seriously reconsider taking a home loan from IDBI Bank and would not recommend their home-loan services based on my experience.
IDBI Bank should seriously improve its customer support, communication process and accountability of the home-loan department.
Response from developer
Dear Customer, We apologize for the inconvenience caused. If you are still experiencing the same issue, we kindly request that you write to us at customercare@idbi.co.in with your Customer ID. This will enable us to investigate the matter and resolve it at the earliest. Regards, Team IDBI
Frequent Errors & Poor Banking Experience
What makes the experience even worse is the delay in enabling essential services. Even after completing the required formalities, service activation often depends on slow and lethargic branch processing, leaving customers waiting for days without any clear updates.
For a banking app, reliability and timely service are non-negotiable. Unfortunately, IDBI GO falls short on both counts. I hope the bank focuses on improving app stability, reducing downtime, and streamlining branch processes to provide the level of service customers expect.
Response from developer
Dear Customer, We apologize for the inconvenience caused. If you are still experiencing the same issue, we kindly request that you write to us at mb_feedback@idbi.co.in with your Customer ID. This will enable us to investigate the matter and resolve it at the earliest. Regards, Team IDBI
Biometric Authentication is not working. Please modify according to iPhone 17 pro floating island
Response from developer
Dear Customer, We truly appreciate your support and encouragement. Please continue sharing your valuable feedback to help us improve the app further. If you enjoy the app, kindly consider improving your App Store rating. Regards, Team IDBI
Performance issue
Response from developer
Dear Customer, We apologize for the inconvenience caused. Please update the application, and if you are still facing the same issue, we kindly request you to write to us at customercare@idbi.co.in along with your Customer ID so that we can resolve this at the earliest. Regards, Team IDBI
