Why I Wouldn’t Recommend IndusInd Bank for a Business Current Account
The business banking apps are not very user-friendly. Even basic tasks like viewing debit card details, enabling online/international transactions, managing UPI, or applying for a cheque book often involve complex flows or require assistance from customer support or the branch.
Another challenge is the multiple apps - IndusInd Direct, IndusInd Business, and others which makes it confusing to understand which app should be used for which purpose.
For business banking, especially in urgent situations, the overall experience feels heavily dependent on manual support rather than self-service. I believe there’s significant room for improvement in the digital banking experience.
Poor experience
The app keeps crashing or not working properly again and again. Sometimes it shows “Application Under Maintenance” without any prior notice, which makes it very difficult to manage important business transactions.
I am already a registered user, but the app is again asking me to register instead of giving a proper login option. There is no clear way to log in, which is very frustrating.
For a corporate banking app, this kind of instability and confusion is not acceptable. Please fix the login issue and improve app reliability.
Response from developer
Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank
Worst app and worst customer service
Response from developer
Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank
Worse banking app
Like how do you end up spending millions of $ to build apps that don’t work. The message states ‘Application is under maintenance - to improve user experience’. It keeps getting worse after each update.
Get your Ssst together guys!
Response from developer
Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank
Re register
Application not working since 3 days
Transaction payment history download option not available
Response from developer
Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank
Worst app
they need to learn from other bank
Worst app
Collaps during transaction
Unable to login using password after mpin expired
Response from developer
Dear Customer, We regret the inconvenience caused to you. Please share the error details with us, along with your registered mobile number, on socialm@indusind.com, to enable us to address the concern. Regards, Team IndusInd Bank
Good
Worst app to use.
Comparatively other banking apps have a much easier and fast acting user interface.
App related problem
The apps stops working in between and some of the features stops working automatically.
Outdated app, dysfunctional UI, Resets password every time i open
Very bad application
Worst Banking App
Not up to date app
I don’t think They check their competitors,
App feels like they just started net banking services for the first time
