Aspora
It’s a very useful app
"We take every transaction seriously" — unless you actually need customer support
Aspora’s CEO claims the company "takes every transaction seriously," but my actual experience has been complete negligence.I set up an account planning to remit around $30,000 USD over several transactions, only to find direct bank transfers (ACH) capped at an arbitrary $2,000 while forcing higher amounts into Apple Pay. When you encounter a roadblock, their customer service is a total ghost town. In-app chat agents are entirely useless and provide zero answers. I was promised a scheduled callback that never came. After they sent an automated apology email acknowledging the missed call, I immediately replied with specific questions regarding KYC verification and documentation to increase my ACH limits. Absolute radio silence ever since—no email response, no follow-up call, and no accountability. Talking about taking transactions seriously is pure PR when your support infrastructure is nonexistent and legitimate customers are completely abandoned. Truly the worst support experience I've encountered. Taking my business elsewhere.
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Misleading "instant" account, and support that doesn't follow through.
The app prompts you to "open an instant NRI account to save and spend your money" right after converting GBP to INR. In reality, KYC was quoted at 1-2 days, and then I was told a separate bank confirmation is needed before activation, with no timeframe. None of this was made clear before I converted my money. I contacted chat support and was told a ticket had been raised and that they would get back to me. This happened twice, and nobody has responded either time, even though I told them I have bills due that I need this money for. I got no ticket number and no date, just the same answer repeated. If an account isn't instant, the app should say so upfront, not after your money has moved. I've now filed a formal complaint and am waiting on answers about where my funds are held. 1 star until this is fixed and my account is active.
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Pathetic app Pathetic policies
Do not use this app they are cheaters
Very lazy support system
Kept on waiting to get an update. The process to apply for an account was time taking. Time waste. Go for the proper bank process. Has been 14+ hours and no reply yet on chat support.
