Worst financial company I’ve ever experienced
Disgusting customer service, rude and incompetent staff who don’t listen to anything asked. I have been chasing them for months trying to pay my bill (the made this difficult the moment you leave USA, despite pitching themselves as ‘cross-border’) and they have said the only way I can now pay is through a payment link sent from them - but they refuse to send it! Conveniently adding on late/non-payment fees every month this drags on and they refuse to let me make a payment. They have essentially taken my account hostage so they can rack up fees; Zolve are crooks - completely unethical. Do not use.
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Please don’t use Zolve
Worst card and banking app I’ve ever used. Their security is disappointing, and their customer support is even worse.
I requested a refund of my excess funds, and ever since I submitted the request, they’ve stopped responding to my support tickets. I’ve received no meaningful updates and no resolution.
A financial company should communicate with customers, especially when it involves their money. My experience has been extremely frustrating, and I would not recommend Zolve based on how my refund request has been handled.
I requested a refund of my excess funds, and ever since I submitted the request, they’ve stopped responding to my support tickets. I’ve received no meaningful updates and no resolution.
A financial company should communicate with customers, especially when it involves their money. My experience has been extremely frustrating, and I would not recommend Zolve based on how my refund request has been handled.
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Card Delivery
It has been 20 days since I’ve Applied for my new physical credit card, I haven’t received any email regarding my shipment or delivery, whenever I reach out customer service, they ask me to wait for 10 business days, they don’t even procide any contact number for assistance. they also can’t track my shipment either😂 It’s really disappointing. Zolve’s service is awful☹️
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5 Years In, and It’s Time to Move On to new credit card
I’ve been with Zolve for 5 years and referred 4+ people in the past, but recent changes have really tested my patience. They removed the 5x cashback or Automax cashback options, which were a big part of why I stuck around. On top of that, my balance takes forever to update after I make a payment, and redeeming points as cash can take weeks to actually show up. Even simple issues that every credit card app offers require reaching out to support, which shouldn’t be the case for basic things. As a long time customer, it’s disappointing to see the experience decline like this. I’m seriously considering using my other credit cards and reduced my spending drastically using zolve.
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Worst
The worst credit card I have ever used
